Hiring Freshers || Call Center Executive

Key Responsibilities:

1. Answer incoming calls and respond to customer's emails.

- Handle customer inquiries and resolve any issues professionally and efficiently.

2. Make outbound calls to potential customers and promote company products or services.

- Provide information about products, pricing, and availability to prospective customers.

3. Keep accurate records of customer interactions and transactions.

- Maintain detailed call logs and update customer information in the database.

4. Follow communication scripts when handling different topics.

- Use prepared scripts to provide consistent information to customers.

5. Identify and escalate priority issues.

- Recognize urgent matters and escalate them to the appropriate department.

Required Skills and Expectations:

- Excellent communication skills, both verbal and written.

- Ability to remain calm and professional during high-stress situations.

- Strong problem-solving skills and the ability to think on your feet.

- Basic computer knowledge and familiarity with CRM systems is a plus.

- Willingness to work in a fast-paced environment and meet set targets.

- Ability to work well in a team and collaborate with colleagues to achieve common goals.

• Experience

  Fresher

• No. of Openings

  50

• Education

  12th Pass

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Rps more Patna