BPO Customer Support Executive Fresher Jobs in Dehradun

We are looking for a dedicated Customer Care Executive to join our team in Dehradun, India. This is a full-time work-from-home position suitable for candidates with 0 to 2 years of experience and who have completed their 12th grade.As a Customer Care Executive, you will be the first point of contact for our customers, ensuring they receive outstanding service and support. Your primary duty will be to assist customers with their inquiries and resolve any issues they may face in a timely and professional manner.Key responsibilities include:- **Handling Customer Inquiries**: Respond to questions via phone, email, and chat, providing accurate information regarding products and services.- **Issue Resolution**: Identify and solve customer problems efficiently while maintaining customer satisfaction throughout the process.- **Feedback Collection**: Gather feedback from customers to identify areas for improvement and help enhance our service offerings.- **Documentation**: Maintain clear and detailed records of customer interactions and transactions to keep track of customer issues.The ideal candidate should possess strong communication skills and a friendly demeanor, as building rapport with customers is key. A basic understanding of customer service principles and the ability to use computers and software tools effectively are essential. You should be patient, empathetic, and able to work independently while managing your time effectively.

As a Chat Support Executive, you will engage with customers online, providing them with assistance and information about our products and services. This role is ideal for those who enjoy helping others and possess strong communication skills.Key Responsibilities:1. **Customer Interaction**: You will respond to customer inquiries through chat, providing prompt and accurate information. This ensures that customers feel valued and understood.2. **Issue Resolution**: You will assist customers in troubleshooting problems and resolving issues efficiently. Your ability to think critically will help in identifying solutions that meet customer needs.3. **Maintaining Records**: You will document customer interactions and feedback accurately in our system. This helps in tracking common issues and improving service quality.4. **Product Knowledge**: You will stay updated on our products and services to provide accurate information. This requires a commitment to learning and understanding the features and benefits of what we offer.5. **Team Collaboration**: You will work closely with other team members to share insights and improve the overall customer service experience. Effective communication within the team is key to providing seamless support.Required Skills and Expectations:Candidates should possess strong written communication skills with a focus on clarity and professionalism. A basic understanding of computer applications and typing skills are essential. You should be detail-oriented, able to multitask, and handle stressful situations calmly. A positive attitude and willingness to learn are crucial for success in this role.

A Customer Care Executive is responsible for handling customer inquiries, resolving customer issues, and providing excellent customer service. The main responsibilities include answering incoming calls, making outbound calls, responding to emails, and providing support to customers through various communication channels. Skills required for a Customer Care Executive include:1. Customer Relationship Management: Building and maintaining positive relationships with customers to ensure satisfaction and loyalty.2. Outbound Calling: Making proactive calls to customers for sales, follow-ups, and feedback.