Freshers & Experience || Full Time || Customer Care Executive

We are looking for a dedicated Customer Care Executive to join our team in Dehradun, India. This is a full-time work-from-home position suitable for candidates with 0 to 2 years of experience and who have completed their 12th grade.

As a Customer Care Executive, you will be the first point of contact for our customers, ensuring they receive outstanding service and support. Your primary duty will be to assist customers with their inquiries and resolve any issues they may face in a timely and professional manner.

Key responsibilities include:

- **Handling Customer Inquiries**: Respond to questions via phone, email, and chat, providing accurate information regarding products and services.

- **Issue Resolution**: Identify and solve customer problems efficiently while maintaining customer satisfaction throughout the process.

- **Feedback Collection**: Gather feedback from customers to identify areas for improvement and help enhance our service offerings.

- **Documentation**: Maintain clear and detailed records of customer interactions and transactions to keep track of customer issues.

The ideal candidate should possess strong communication skills and a friendly demeanor, as building rapport with customers is key. A basic understanding of customer service principles and the ability to use computers and software tools effectively are essential. You should be patient, empathetic, and able to work independently while managing your time effectively.

• Experience

  0 - 2 Years

• No. of Openings

  850

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home