BPO Customer Support Executive Fresher Jobs in Bhubaneswar

We are looking for a Customer Support Executive to join our teamat Empire Recruitment Solutions. This role involves managing essentialdata processes, ensuring accuracy, and providing administrative support. Get a salary of 13,500 - 16,500 along with career growth opportunities in a collaborative environment.Key Responsibilities:Maintain data and ensure it is accessible for seamless operations.Verify information, spot data discrepancies, and resolve them promptly.Organize and manage both digital and physical records to optimize access.Assist in various administrative functions to support department efficiency.Generate and present reports to internal teams for informed decision-making.Handle all sensitive data with strict confidentiality.Job Requirements:The minimum qualification for this role is 10th Pass and0 - 4 years of experience. The position requires strongorganizational skills, attention to detail, and the ability to handle multiple tasks. Mob - 9439117756

Job Title: Call Center ExecutiveLocation: BhubaneswarDepartment: Customer ServiceJob Summary:The Call Center Executive will be responsible for handling customer inquiries, resolving customer complaints, and providing information about products and services. The role involves managing a large volume of inbound and outbound calls in a timely manner, following communication scripts, and ensuring excellent service standards.Key Responsibilities:1. Handle Inbound and Outbound Calls:Manage large amounts of inbound and outbound calls in a timely manner.Follow communication scripts when handling different topics.2. Customer Service:Identify customers needs, clarify information, research every issue, and provide solutions.Resolve customer complaints, providing appropriate solutions and alternatives within the time limits.3. Product Knowledge:Maintain a thorough knowledge of the company's products and services.Keep up to date with product and service information and updates.Qualifications:High school diploma or equivalent; a degree in a related field is a plus.Skills:Strong organizational skills and attention to detail.

Job Title: Tele-Caller (Inbound) Business Document VerificationJob Location: OJAS TECH SOL,Sai Omm,Room No.104,Near Nilkanteswar Mandir, Opposite to Crown Hotel,Nayapalli,Bhubaneswar-751012. Job Type: Full-TimeSalary:8,000 -12,000/- Per Month & upto3,000/- Incentives Provided(Based on Performance)Job Overview:We are looking for a Tele-Caller (Inbound) to handle customer calls and verify business documents. The ideal candidate should have basic computer skills, proficiency in MS Excel, and excellent communication skills in Hindi.Key Responsibilities:Answer inbound calls professionally and assist customers with their queries.Verify business documents as per company guidelines.Accurately update customer details and verification status in the system.Maintain proper records in MS Excel and internal software.Follow up with customers if required for additional verification.Ensure a high level of customer satisfaction and professionalism.Required Skills :Good communication skills in HindiBasic knowledge of MS Excel and computer operations.Benefits:Fixed salary between 8,000-12,000/- Per Month.Performance-based incentives up to 3,000/-per MonthGrowth opportunities within the company.Friendly work environment and supportive team.Working Hours:Working hours : 9 AM to 6 PM, Monday to SaturdayHow to Apply:Interested candidates can apply by Sending your Resume to our Mail-asmita.samal@ojastechsol.in/WhatsApp No.8480055856

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineer/Airport ManagementSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All India

Tele calling requires patience, persuasiveness, and persistence. It's also important to have excellent communication and typing skills, alongside the ability to perform in an office setting. Most importantly, tele calling is all about building repeat business through good customer relations.

Job profile - Have to resolve customer query through voice call.Mandatory Criteria-'-Must have excellent verbal English & Hindi communication skill-Should have a typing speed of 25 WPM with 90% accuracy-Should be between 18 to 40 YearsMandatory system requirement for Work from Home--Must have a Laptop/Desktop-Must have Broadband/Wi-Fi-Must have licensed version of Windows 10-Must have updated antivirus-Must have 4 GB ram-Must have noise cancellation headphoneOther requirement--Customer centric, Patience-Ready to work in 24/7 Shifts-No planned leave for upcoming 3 months after joining-9 hour of the day, 8 hrs. work and 1-hour break

We are looking for a dedicated and friendly Call Center Executive to join our team in Bhubaneswar. This role requires effective communication skills and a commitment to providing excellent customer service.**Key Responsibilities:**- **Handling Incoming Calls:** Receive and respond to customer inquiries, providing accurate information and assistance to ensure customer satisfaction.- **Resolving Issues:** Address customer complaints and concerns efficiently, aiming for quick and effective resolutions that meet customer needs.- **Maintaining Records:** Keep detailed records of customer interactions, using our systems to document calls, issues, and resolutions for future reference.- **Providing Product Information:** Educate customers about our products and services, helping them understand features and benefits to enhance their experience.- **Following Up with Customers:** Proactively reach out to customers to check on their satisfaction and ensure that any issues were resolved satisfactorily.**Required Skills and Expectations:**- **Communication Skills:** Must have excellent verbal communication abilities to interact effectively with customers and colleagues.- **Problem-Solving Skills:** Ability to think quickly and tackle issues as they arise while maintaining a positive attitude.- **Basic Computer Skills:** Familiarity with computers and ability to learn new software quickly for record-keeping and customer management.- **Team Player:** Willingness to work collaboratively with other team members and contribute to the overall success of the call center.- **Attention to Detail:** Careful attention to detail is necessary for accurately documenting customer interactions and following company procedures. This is a full-time position that requires working from the office, making it essential for candidates to be local to Bhubaneswar.

Key responsibilities:1. Respond to customer inquiries: You will be responsible for promptly and effectively addressing customer questions and concerns via phone, email, or chat.2. Provide product information: You will need to have a good understanding of the company's products and services to assist customers with their queries.3. Resolve customer complaints: Handling customer complaints professionally and finding suitable solutions to ensure customer satisfaction.4. Update customer records: Maintaining accurate and up-to-date customer information in the database.5. Work collaboratively: Coordinate with other team members to ensure efficient resolution of customer issues.Required skills and expectations:1. Excellent communication skills: Strong verbal and written communication skills are essential for interacting with customers effectively.2. Problem-solving abilities: You should be able to analyze customer issues and provide appropriate solutions efficiently.3. Empathy and patience: Demonstrating empathy towards customers and maintaining a calm demeanor while handling complaints.4. Basic computer skills: Proficiency in using Microsoft Office and ability to learn new software quickly.5. Customer-oriented mindset: A focus on delivering exceptional customer service and a willingness to go the extra mile to assist customers.

- Handle inbound and outbound calls from customers: As a Call Center Executive, you will be responsible for answering incoming calls from customers regarding products or services and making outbound calls to follow up on inquiries or resolve issues.- Provide excellent customer support: You will need to assist customers with their queries, provide information about products or services, and ensure a positive customer experience by resolving any issues they may have.- Work in an international call center environment: This role may involve communicating with customers from different countries, so you should be able to handle diverse customer needs and preferences.- Perform cold calling and lead generation: You may be required to make cold calls to potential customers to generate leads and promote products or services, so good communication and persuasion skills are essential.- Handle both voice and non-voice processes: You should be comfortable with both types of communication methods, as the job may involve tasks like answering emails, chat messages, or social media inquiries in addition to phone calls.Skills and Expectations:- Strong communication skills: You should have excellent verbal and written communication skills to effectively interact with customers and colleagues.- Customer service orientation: A customer-centric approach is essential to ensure satisfaction and build positive relationships with customers.- Ability to work in a fast-paced environment: The role may require multitasking and handling a high volume of calls, so the ability to work efficiently under pressure is crucial.- Basic computer skills: Proficiency in using computers, internet, and software applications for data entry and customer management is required for this role.- Flexibility and adaptability: You should be open to working in shifts and be able to adapt to changing work requirements in a dynamic call center environment.