Customer Service Manager 12th Pass Jobs in Bankura

Main Roles and ResponsibilitiesMeet with customers to understand their borrowing needs.Explain different loan products (home loans, personal loans, business loans, vehicle loans, etc.).Collect and verify financial documents such as income proof, bank statements, and credit history.Assess the applicant's creditworthiness and repayment capacity.Conduct risk analysis and recommend loan approval or rejection.Coordinate with credit, legal, and operations teams.Ensure compliance with banking regulations and internal policies.Monitor existing loan accounts and follow up on repayments when necessary.Build relationships with customers and generate new loan business.Key Skills RequiredKnowledge of banking and lending products.Financial analysis and credit assessment skills.Communication and customer service abilities.Sales and business development skills.Attention to detail and documentation management.Basic understanding of banking regulations and compliance requirements.Typical QualificationsBachelor's degree in Commerce, Finance, Business Administration, Economics, or a related field.Banking certifications can be an advantage.Experience in sales, banking, finance, or customer relationship management is often preferred.Career ProgressionA Loan Officer can advance to roles such as:Junior Loan Officer / Credit OfficerSenior Loan OfficerRelationship ManagerCredit ManagerBranch ManagerRegional Credit Head or Lending Operations Manager