Customer Relationship Manager Job Vacancies in Jorhat

- Lead, manage and optimise the overall store operations to ensure seamless functioning opening/closing, staff scheduling, shift overlaps, store standards.- Set, monitor and drive sales targets and KPIs (e.g., revenue, units sold, average transaction value) for the store. Analyse sales performance, identify growth opportunities (new appliances, premium upgrades, accessories) and drive action plans.- Develop and execute merchandising, display and product-presentation plans so that major home-appliance & consumer durable categories (refrigerators, washing machines, air-conditioners, etc) are showcased to maximise customer interest and conversion.- Recruit, onboard, train and develop store staff (sales associates, after-sales/field-service coordinators, store assistants) to ensure they have product knowledge (home appliances features, energy ratings, warranties), selling skills and service mindset.- Lead the store team to deliver an outstanding customer experience: guide staff in product demonstrations, feature-benefit selling, cross-selling accessories and service plans, handling customer complaints or escalations professionally and ensuring high customer satisfaction and loyalty.- Monitor inventory levels for major appliances and accessories, ensure optimal stock replenishment to avoid out-of-stock situations on fast-moving SKUs, and manage excess inventory of slower/older models.- Liaise with procurement, logistics, regional warehouse and service teams to coordinate deliveries, store-receipts, floor replenishment and backwards sell-through of demos or display units.- Provide local market/competitive feedback (neighbouring retailers, competitor pricing and promotions of home appliances) to help refine the stores positioning and promotional strategy.- Oversee the stores customer service processes: ensure seamless hand-over to service/field-engineer teams, proper communication of warranty/installation terms, record-keeping of customer interactions and follow-up of open service cases.- Handle escalated customer complaints and warranty claims in-store; ensure solutions are found quickly, service visits scheduled, spare-parts followed up and customer satisfaction is maintained.- Prepare and present store performance reports (daily/weekly/monthly): sales vs target, footfall, conversion rates, average transaction value, stock-turn, inventory ageing, refund/return rates, service complaint rates, cost & expense variances.- Work with the finance/regional team to manage store budgets: staffing cost, utilities, local marketing spends, shrinkage/wastage allowance, and take corrective action to maintain store profitability.

1.Sourcing of new customers.2.Formation of Groups and explaining the process in detail3.Explaining the responsibilities of Centre Leader Group Leader4.Filing of Enrollment Forms at the centre5.Data Entry of Customer Details on Application System.6.Check the Credit Bureau Report of Member and process those who passed the CB Report7.Training the members through 2 day process about Company Process Polices and product Details .8.Collection of KYC Documents from Members.9.Conducting House Verification of Members to understand their standard of living10.Timely Collections of Monthly Installments as per ScheduleContact: 9085304252Job Location : Anywhere in Assam

We have vacant of 30 Customer Relationship Officer Jobs in Jorhat Assam for Freshers Educational Qualification : Higher Secondary, Diploma, B.A, B.C.A, B.B.A, B.Com, B.Sc Skill Customer Relationship,Marketing,CRO,Customer Retention,Customer Support,Client Development etc.Date : 22-10-2021, 23-10-2021Venue - HN3, Sanjog Path, Ajanat Path, Survey Guwahati. Venue- Dhaleswar Road 12, Near Gorakhnath mandir, Agartala