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Customer Associate Jobs

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  • 0 - 1 yrs
  • 5.5 Lac/Yr
  • Durgapur
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service
As an Airport Customer Service Associate, you will play a key role in ensuring a positive travel experience for passengers. This position is based in Durgapur and is ideal for individuals looking to start their careers in the aviation industry.**Key Responsibilities:**- **Providing Information:** You will assist passengers with information about flight schedules, check-in procedures, and terminal services, ensuring they feel informed and supported.- **Check-in Support:** You will help passengers during the check-in process, which includes verifying identification, issuing boarding passes, and handling baggage inquiries.- **Handling Customer Queries:** You'll address any questions or concerns from travelers, resolving issues promptly to enhance customer satisfaction.- **Monitoring Flight Status:** Keeping track of flight schedules is crucial. You will provide updates to passengers regarding delays or changes in flight information.- **Assisting with Special Needs:** You will support passengers requiring additional assistance, such as the elderly or those with disabilities, ensuring their needs are met compassionately.**Required Skills and Expectations:**- Strong communication skills are essential to interact effectively with passengers and team members.- A friendly and approachable attitude is important for creating a welcoming environment.- Basic problem-solving abilities are required to address issues that may arise during service.- Attention to detail is necessary for accurate processing of check-ins and handling of customer information.- A commitment to teamwork is expected, as collaboration with colleagues will be vital in maintaining smooth operations in the airport environment.
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  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Ghaziabad
Air Ticketing Aircraft Maintenance Aviation Customer Service Aviation Security Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Ground Operation Grooming Basic Computer Skills Airline Operations Airport Operation Hospitality Interpersonal Skills Cargo Handling Passenger Handling Ground Management Ticket Booking Customer Relationship Airline Executive Boarding Pass Associate Boarding Pass Checking Airport Ticketing Customer Care
As a Boarding Pass Executive based in Ghaziabad, you will play a key role in ensuring a smooth check-in process for travelers. Your main duties will include:- **Preparing Boarding Passes**: You will generate and issue boarding passes to passengers, ensuring that all details are correct and in accordance with airline regulations.- **Assisting Passengers**: Help passengers with any queries related to their boarding passes, including explaining seating arrangements and baggage policies.- **Coordinating with Airlines**: Work closely with various airline representatives to handle any issues or changes related to check-in and boarding processes.- **Maintaining Records**: Keep accurate records of issued boarding passes and passenger information to ensure compliance with security and operational requirements.- **Ensuring Compliance**: Adhere to safety and security regulations to protect passenger data and uphold the integrity of the boarding process.To succeed in this role, candidates should have the following skills and qualities:- **Communication Skills**: Strong verbal and written communication skills are essential to interact effectively with passengers and team members.- **Attention to Detail**: You must be meticulous in checking passenger details to prevent errors that could affect travel plans.- **Customer Service Orientation**: A friendly and helpful attitude is a must, as you will be assisting passengers throughout their check-in experience.- **Problem-Solving Abilities**: You should be able to think on your feet and resolve issues promptly while maintaining a calm demeanor.- **Team Player**: Collaborating with colleagues and airline staff is crucial to ensure an efficient operation. This position is suitable for candidates with no prior experience up to six years, and a minimum education of a 12th-grade pass.
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  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Thoraipakkam Chennai
Customer Care Associate Telecalling Personal Loans Malayalam Home Loans Banking Tele Marketing Manager Kannada Telecaller BPO Operations
As a Customer Care Associate, you will play an essential role in ensuring customer satisfaction and support. Your primary focus will be assisting customers with their inquiries and providing solutions in a friendly and professional manner.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address queries via phone, email, or chat, ensuring timely and accurate information is given to customers.- **Resolve Customer Issues:** Identify and troubleshoot problems customers face, providing effective solutions to ensure a positive experience.- **Maintain Records:** Accurately log customer interactions and issues in the system to help track queries and resolutions.- **Follow Up:** Proactively reach out to customers to ensure their issues have been resolved to their satisfaction.- **Provide Product Information:** Inform customers about product features, services, and promotions, guiding them in making informed decisions.- **Collaborate with Team Members:** Work closely with colleagues and other departments to share insights and improve customer service processes.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting effectively with customers.- **Problem-Solving Ability:** You should be able to think critically and offer solutions to customer issues.- **Empathy and Patience:** A customer-focused attitude is necessary to understand customer concerns and address them with care.- **Basic Computer Skills:** Familiarity with computer systems and software is important for logging information and tracking customer issues.- **Team Player:** You should be able to work well with others, sharing knowledge and supporting your team. The ideal candidate will have a positive attitude and a willingness to learn. This role is based in Thoraipakkam and requires candidates to work from the office.
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Airport Customer Service Associate || Freshers & Experienced

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kolkata
Passenger Handling Airline Operations Airport Operation Customer Relationship Airport Ticketing Airline Customer Service
As an Airport Customer Service Associate, you will play a vital role in providing excellent service to passengers. You will support travelers with their inquiries and ensure they have a pleasant experience.**Key Responsibilities:**- **Assist Passengers:** Answer questions about flight schedules, check-in procedures, and baggage information, providing clear guidance to travelers.- **Handle Complaints:** Address customer complaints with patience and professionalism, finding solutions to ensure customer satisfaction.- **Provide Information:** Offer information about airport facilities, services, and emergency procedures to help travelers have a safe experience.- **Coordinate with Airlines:** Communicate with airline representatives to resolve issues such as flight changes or delays, ensuring that all parties are informed and updated.- **Maintain Records:** Keep accurate records of customer interactions and incidents, which will help improve service and streamline processes.**Required Skills and Expectations:**- **Communication Skills:** You must have strong verbal and written communication skills to interact with diverse passengers and convey information clearly.- **Customer Service Orientation:** A friendly and helpful attitude is essential for creating a positive experience for travelers.- **Problem-Solving Skills:** You should be able to think on your feet and resolve issues effectively under pressure.- **Tech-Savvy:** Familiarity with technology and the ability to use software for customer service is important, as you will be working from home.- **Time Management:** Efficiently manage your time to handle multiple inquiries and tasks in a busy environment. This part-time position requires you to be proactive and dedicated to providing outstanding service to airport travelers.
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  • 0 - 2 yrs
  • New Delhi
Customer Care Cons Customer Relationship International BPO BPO BPO Operations
We are looking for a dedicated Customer Service Associate to join our team in New Delhi. The ideal candidate will be responsible for providing high-quality support to our customers. This is a full-time position where you will work from our office.**Key Responsibilities:**- **Assist Customers:** Help customers with their inquiries via phone, email, or chat, ensuring their questions are answered accurately and promptly.- **Resolve Issues:** Address any problems or concerns customers may have with our products or services, working diligently to find effective solutions.- **Maintain Records:** Document customer interactions and feedback in our system to help improve service and track trends.- **Product Knowledge:** Learn about our products and services thoroughly to provide accurate information and guide customers effectively.- **Team Collaboration:** Work with team members to achieve common goals and improve customer service processes and outcomes.**Required Skills and Expectations:**- Strong communication skills are essential, both verbal and written, to effectively interact with customers.- Ability to work in a fast-paced environment while managing multiple tasks.- Good problem-solving skills to address customer issues efficiently.- Basic computer proficiency and experience with customer service software are advantageous.- A positive attitude and a willingness to learn about the company's products and services.Candidates with 0 to 2 years of experience who hold a degree in B.A, B.Arch, B.C.A, B.B.A, or B.Com are encouraged to apply.
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Delivery Associate (Freshers) Sambalpur

Connaitre Innovation (COIN)

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Sambalpur
Physical Fitness Geographical Knowledge Navigation Route Optimization Punctuality Time Management Customer Service
We are looking for a Delivery Associate to join our team in Sambalpur. This role is ideal for individuals who are motivated and eager to work in a fast-paced environment. The successful candidate will ensure timely and safe deliveries while providing excellent customer service.**Key Responsibilities:**- **Deliver Packages:** Safely transport and deliver packages to various locations, ensuring accuracy and timeliness.- **Plan Routes:** Use navigation tools to plan the best routes for efficient deliveries, minimizing delays and maximizing productivity.- **Maintain Vehicle:** Ensure the delivery vehicle is clean and well-maintained, reporting any issues to the supervisor promptly.- **Customer Interaction:** Communicate effectively with customers when making deliveries, providing them with information as needed and maintaining a positive attitude.- **Document Deliveries:** Keep accurate records of deliveries made, including signatures and any issues that may arise during the delivery process.**Required Skills and Expectations:**- Candidates should have completed their 12th grade.- A valid driver's license is essential, and experience in driving is preferred but not mandatory.- Strong communication skills are vital to interact with customers and resolve any issues.- The candidate must be organized and detail-oriented to manage deliveries efficiently.- A strong sense of responsibility and reliability is expected, as this role requires adherence to delivery schedules and safety protocols.We welcome young, committed, and energetic male candidates to apply for this full-time position.
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  • 1 - 2 yrs
  • 3.0 Lac/Yr
  • Noida Sector 62
Problem Solving Convincing Power b2c Marketing Analytical Ability Lead Generation Inside Sales Customer Care Strategic Communication Negotiation Skills Marketing Communication
Role OverviewAs an Outreach Associate, you will play a key role in expanding our Crowdfunding platform by workingclosely with NGOs, nonprofits, social initiatives, and individual fundraisers. Your primary responsibility willbe to onboard partners, support them in launching effective fundraising campaigns, and build long-termrelationships with donors and organizations.This role is ideal for energetic, people-oriented individuals who enjoy communication, relationship-building,and contributing to meaningful social causes.
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  • 0 - 3 yrs
  • 4.5 Lac/Yr
  • Bhubaneswar
Business Development Customer Management Communication Lead Generation
We are seeking a motivated Business Associate to join our team. This role is ideal for individuals with a passion for business and a keen desire to help the company grow. You will work from home and contribute to various projects and tasks.**Key Responsibilities:**- **Market Research:** Conduct research to understand market trends and customer needs. This helps the company stay competitive and identify new opportunities for growth.- **Client Communication:** Facilitate communication with clients via phone, email, or chat. Building strong relationships with clients is essential for understanding their needs and ensuring satisfaction.- **Data Analysis:** Analyze sales and performance data to help make informed business decisions. This involves summarizing data into clear reports that can guide strategy.- **Sales Support:** Assist the sales team in preparing presentations and proposals. Your support is crucial in making a good impression on potential clients and securing deals.- **Administrative Tasks:** Handle various administrative tasks such as scheduling meetings and maintaining records. Staying organized is important for the smooth operation of the team.**Required Skills and Expectations:**Candidates should have strong communication skills to effectively interact with clients and team members. A basic understanding of business concepts and data analysis will be beneficial. The ideal candidate should be self-motivated, detail-oriented, and capable of managing time effectively while working from home. Being open to learning and adapting to new tasks is also important for success in this role.
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  • 0 - 1 yrs
  • 7.0 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities
As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring a pleasant experience for travelers at the airport. You will assist passengers with check-in, baggage handling, and provide information about flights and services.Key Responsibilities:- **Check-in Assistance:** Help passengers check in for their flights, ensuring they have all necessary documents ready and guiding them through the process smoothly.- **Baggage Handling:** Manage the baggage claim process, assisting passengers in locating their luggage and answering any questions they may have about lost items.- **Flight Information:** Provide accurate and timely information regarding flight schedules, delays, and other important updates to help travelers plan their journeys effectively.- **Customer Support:** Address passenger inquiries and concerns with patience, empathy, and professionalism, delivering outstanding service at all times.- **Collaboration with Team:** Work closely with fellow service associates and other airport staff to ensure efficient operation and excellent customer service.Required Skills and Expectations:Candidates should possess a minimum of a 12th-grade education and have excellent communication skills in both English and Hindi. A friendly and approachable demeanor is essential, as you will be interacting with diverse travelers. Basic computer skills are important for managing check-in systems. You should be organized, attentive to detail, and able to work in a fast-paced environment. A positive attitude and the ability to handle challenging situations with grace are highly valued in this role.
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  • 0 - 4 yrs
  • 8.0 Lac/Yr
  • Indira Nagar Lucknow
Customer Care Cons Customer Guidance Customer Relationship Non Voice Process Chat Support
We are looking for a dedicated Customer Care Associate to provide excellent service to our customers. This role is suitable for individuals with no prior experience up to four years of experience in customer service.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions and concerns via phone, email, or chat, ensuring timely and accurate information is provided.- **Resolve Issues:** Work on resolving customer complaints or issues by investigating problems and offering suitable solutions, fostering a positive customer experience.- **Process Orders:** Assist customers with placing orders, processing transactions, and tracking shipments, maintaining efficiency in order management.- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring all information is current and accurate for future interactions.- **Provide Product Information:** Educate customers about products and services, helping them make informed decisions based on their needs.**Required Skills and Expectations:**- A minimum educational requirement of a 12th-grade pass is needed to ensure basic communication skills.- Strong verbal and written communication skills are essential for interacting with customers clearly and professionally.- Candidates should have good problem-solving skills, allowing them to effectively find solutions to customer issues.- A friendly and approachable demeanor is important, as building rapport with customers enhances their experience.- Comfort using technology, including computers, email, and chat systems, is necessary for a successful remote work environment. This role offers an opportunity for growth and the chance to connect with customers from the comfort of your home.
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  • 1 - 2 yrs
  • 8.5 Lac/Yr
  • Gurgaon
Voice Process International Voice Process French Language Specialist
Customer Success Associate (French Bilingual) Location: Gurgaon (Work From Office) Company: Roche (Through Transcom) Salary: Up to 8.5 LPA Job Type: Full-TimeAbout the RoleWe are hiring French Bilingual Customer Success Associates to deliver exceptional customer support for a leading global healthcare client. If you're fluent in French (C1 Level) and have prior customer support experience, this is an excellent opportunity to build your career with an international organization.Key ResponsibilitiesProvide customer support through calls, emails, and chats in French and English.Resolve customer queries professionally and within defined timelines.Ensure high customer satisfaction through effective issue resolution.Build strong relationships with customers while maintaining service quality.Follow company policies, compliance guidelines, and quality standards.Maintain accurate documentation and complete follow-up on customer concerns.EligibilityUndergraduate or Graduate.Minimum 6 months of Customer Support experience.French Language Proficiency - C1 Level (Mandatory).Excellent verbal and written communication skills in French and English.Work Schedule & Benefits5 Days Working2 Rotational Week Offs9-Hour Rotational Shifts (247)Two-way Cab Facility (Hiring Zone)Competitive Salary up to 8.5 LPAOpportunity to work with a leading global healthcare client.Interview ProcessHR ScreeningOperations InterviewFrench Language Assessment (B2/C1 Mandatory)Client RoundOffer & Joining
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  • 1 - 3 yrs
  • 6.0 Lac/Yr
  • Mumbai
Sales B2B Sales B2c Sales Presentation Skills Communication Customer Relationship Marketing Convincing Power Lead Generation
Summary: We are looking for a dynamic and result-oriented sales professional with 2+ years of experience in Business Development, Sales, or Client Acquisition to join our Client Acquisition & Partnerships team. The ideal candidate should possess a proven ability to generate business opportunities, build long-term client relationships, close deals, and consistently achieve sales targets. This role requires strong communication, negotiation, and consultative selling skills while representing Gyansthan's educational solutions across schools, colleges, universities, and corporate partners.Key ResponsibilitiesBusiness Development & Lead GenerationClient Acquisition & Relationship ManagementSales Planning & Target AchievementCross-functional CollaborationSkills and EligibilityBachelor's Degree in Business, Marketing, Management, or any related discipline.1-3 years of proven experience in Sales, Business Development, Client Acquisition, or Partnerships.Experience in the Education, EdTech, Training, Consulting, or Service industry will be preferred.Excellent verbal and written communication skills.Target-oriented mindset with a strong ownership attitude.Willingness to travel across Maharashtra and India for client meetings, conferences, and business development activities.
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Kolkata
Communication Customer Care Associate Problem Solving GOOD PERSONALITY
URGENT HIRING ALERT KOLKATA AIRPORT GROUND STAFF Position: Ground StaffEligibility: Both Male & Female Candidates Can Apply Qualification: Graduation Age Limit: 18-25 Years Salary & Benefits:* Salary: 20,000+ per month* PF & ESI Benefits Interview Mode: Walk-in Interview Interview Starts: Monday, 7th July Requirements:* Valid Passport is Mandatory* No Visible TattoosPlease share your resume on this mail id - snehasis.joomvista98@gmail.com Grow Your Career in the Aviation Industry!Dont miss this opportunity to begin your career as a Kolkata Airport Ground Staff. Attend the walk-in interview and take the first step toward a rewarding future.Shortlisted candidates will be contacted by the HR team for the next steps.
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Gurgaon
Customer Guidance Domestic BPO BPO
Do you enjoy helping people and solving problems? Join our growing team as a Customer Support Executive and become the voice of our company. We're looking for energetic individuals who can build trust with customers, provide quick resolutions, and create memorable customer experiences.**What You'll Do*** Assist customers through phone, chat, and email.* Understand customer needs and provide the best possible solutions.* Ensure every interaction is professional, empathetic, and efficient.* Work closely with different teams to resolve customer issues.* Continuously learn and improve your product knowledge.**Why Join Us?*** Career growth opportunities.* Performance-based incentives.* Comprehensive training.* Friendly and collaborative work environment.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Patna
Aircraft Maintenance Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Air Traffic Control Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airline Executive Boarding Pass Associate Boarding Pass Checking Air Ticketing Airport Ticketing Customer Care Passport Checking
We are looking for a Boarding Pass Executive to join our team in Patna. This entry-level role is ideal for individuals who have completed their 12th grade and are eager to start a career in the travel industry. You will play a crucial role in ensuring a smooth boarding process for passengers.
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Air Ticketing Associate (Fresher)

Joom Vista Hospitality Services Pvt Ltd

  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kolkata
Air Ticketing Ticket Booking Customer Relationship
GREAT OPPORTUNITIES FOR FRESHERSKOLKATA AIRPORT HIRING TICKETING STAFF POST - TICKETING STAFFQUALIFICATION- GRADUATIONSALARY - 22K -30K + PF +ESITHIS IS NOT A CONSULTANCYNO REGISTRATION FEES OR HIDDEN AMOUNTCANDIDATES WILL GET JOB BY THEIR OWN PRFORMANCE.EIGHT FOUR EIGHT TWO ZERO SIX NINE SIX ZERO THREE-COME AND FACE THE INTERVIEWNOTES - # SHOULD HAVE VALID PASSPORT# NO VISSIBLE TATOOSCARRY YOUR CURRENT RESUMEMAINTAIN FORMAL DRESS COAT
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  • 0 - 1 yrs
  • Female
  • Mainpuri
Microsoft Excel Microsoft Office Receptionist Activities Problem Solving Basic Computers Customer Relationship
Office Assistant Job with responsibility of contacting customers along with maintaining their records online for the claim process. Candidate should be well versed of computer and a few MS office softwares to comply with their task responsibilities. Candidate should have pleasing personality with good communication skills of Hindi and English.
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Freshers For Ground Staff - Hyderabad

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Hyderabad
Ground Staff Ground Staff Executive Ground Operations Staff Air Ticketing Executive Customer Relationship Executive Customer Relationship Officer Airport Passenger Service Associate Passport Checking Officer Ticket Checking Staff Ticket Support Executive Cabin Crew Air Cargo Air Hostess Ground Hostess Flight Attendant
We are seeking enthusiastic individuals for the role of Ground Staff in Hyderabad. This position is suitable for candidates with experience ranging from 0 to 6 years, and a minimum education of 12th pass is required. The job is full-time and will be based in the office. **Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and baggage handling, ensuring a smooth and pleasant travel experience. - **Ticketing Support:** Assist with ticket requests and confirmations, providing accurate information to customers regarding flight details and services.- **Baggage Services:** Manage the handling and transportation of luggage, ensuring it is loaded and unloaded safely and efficiently.- **Information Services:** Provide clear and timely information to passengers about flight schedules, delays, and any other inquiries, enhancing customer satisfaction.- **Safety and Security Compliance:** Adhere to safety regulations and security protocols to maintain a safe environment for passengers and staff.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills to interact with passengers effectively. A customer-centric attitude is essential to provide excellent service. Being organized and detail-oriented is crucial for managing tasks accurately. Basic knowledge of flight operations and airport procedures is beneficial, although not mandatory. Ability to work in a team and handle high-pressure situations is expected. Flexibility in work hours, including weekends and holidays, is important to meet operational demands.
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  • 0 - 3 yrs
  • Bhopal
Domestic BPO Voice Process
We're Hiring Customer Service Associate (CSA) Bhopal Location: Gandhinagar, Bhopal Shift: Between 8:00 AM
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  • Fresher
  • Bangalore
Boarding Pass Associate Customer Care Good Communication BPO Fresher
As a Boarding Pass Executive in Bangalore, you will play a crucial role in ensuring a smooth boarding process for passengers. This full-time position is ideal for freshers who have completed their 12th grade. You will work in an office environment, directly contributing to enhancing customer experiences.Key Responsibilities:1. **Passenger Support**: Assist passengers with check-in procedures, guiding them on how to obtain their boarding passes efficiently.2. **Documentation Verification**: Ensure that all relevant travel documents are in order and provide necessary support to passengers experiencing issues.3. **Communication**: Maintain clear communication with passengers regarding boarding times and gate changes, ensuring they are well-informed throughout the process.4. **Problem Resolution**: Address any passenger concerns or queries promptly, providing effective solutions to enhance their travel experience.5. **Team Collaboration**: Work closely with other team members to maintain a high standard of service and ensure efficient operations at the boarding gates.Required Skills and Expectations:Ideal candidates should have excellent communication skills, both verbal and written, to interact effectively with passengers. Good organizational skills are essential to manage documentation and processing efficiently. A friendly and approachable demeanor is expected, as you will be the first point of contact for passengers. Being attentive to detail will help you identify and resolve issues effectively. A commitment to providing outstanding customer service will be key to succeeding in this role.
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Coimbatore
Ground Staff Ground Staff Executive Ground Operations Staff Air Ticketing Executive Customer Relationship Executive Customer Relationship Officer Airport Passenger Service Associate Passport Checking Officer Ticket Checking Staff Ticket Support Executive Cabin Crew Air Cargo Air Hostess Ground Hostess Flight Attendant
We are looking for dedicated Ground Staff to join our team in Coimbatore. This is a full-time position suitable for individuals with 0 to 6 years of experience and a minimum education level of 12th pass.**Key Responsibilities:**- **Customer Service:** Engage with passengers at the airport, assisting with boarding and luggage handling to ensure a pleasant travel experience.- **Check-in Assistance:** Help passengers with check-in procedures, including printing boarding passes and verifying travel documents.- **Luggage Handling:** Manage the loading and unloading of luggage, ensuring that all bags are handled with care and delivered to the correct destination.- **Safety Procedures:** Follow safety protocols and regulations while performing duties, ensuring a secure environment for both passengers and staff.- **Communication:** Interact with airport teams and passengers, conveying information about flight schedules and gate changes effectively.- **Problem Solving:** Address and resolve passenger inquiries or concerns quickly and professionally to maintain high customer satisfaction levels.**Required Skills and Expectations:**Candidates must have excellent communication skills, both verbal and written, to interact well with passengers and colleagues. A friendly and approachable demeanor is essential for customer service roles. Basic computer skills are required to assist with check-in tasks efficiently. Additionally, candidates should be able to work in a fast-paced environment and handle multiple tasks effectively. Punctuality, teamwork, and a professional appearance are crucial aspects expected from all Ground Staff members.
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Hiring Freshers || Ground Staff

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Guwahati
Ground Staff Ground Staff Executive Ground Operations Staff Air Ticketing Executive Customer Relationship Executive Customer Relationship Officer Airport Passenger Service Associate Passport Checking Officer Ticket Checking Staff Ticket Support Executive Cabin Crew Air Cargo Air Hostess Ground Hostess Flight Attendant
We are looking for dedicated Ground Staff to join our team in Guwahati. In this full-time role, you will play an essential part in ensuring a smooth experience for our customers at the airport.**Key Responsibilities:**- **Customer Assistance:** Greet passengers and help them with check-in procedures, luggage handling, and boarding processes to enhance their travel experience.- **Luggage Management:** Ensure proper tagging, loading, and unloading of luggage, ensuring all bags are handled safely and efficiently.- **Safety Compliance:** Follow all safety regulations and procedures to maintain a secure environment for both passengers and staff.- **Information Support:** Provide accurate information regarding flights, delays, and airport services to passengers, ensuring they receive timely updates.- **Team Collaboration:** Work closely with other staff members in various departments to ensure efficient operations and communication throughout the airport.**Required Skills and Expectations:**Candidates should possess a minimum educational qualification of 12th pass. Good communication skills in English and local languages are essential for interacting with passengers. A positive attitude and strong customer service skills are crucial, as you will be the face of our service. Teamwork is vital, as you will be collaborating with colleagues in a fast-paced environment. Flexibility in working hours is expected, including availability during weekends and holidays. Previous experience in a customer-facing role is an advantage but not mandatory. A keen eye for detail and the ability to handle pressure will help ensure successful performance in this dynamic role.
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  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Mumbai
Customer Relationship Air Ticketing Ticket Booking Airport Executive Airport Ticketing Aviation Security Airline Customer Service Representative Airline Customer Service Air Ticketing Executive Air Ticketing Reservation Air Ticketing Staff Air Ticketing Agent Air Ticketing Associate Airport Ticketing Agent Ground Staff Cabin Crew Air Hostess Air Cargo Executive
As an Air Ticketing Executive, you will be responsible for assisting customers with booking flights, issuing tickets, and providing information on travel options. You will also handle inquiries, resolve booking issues, and ensure customer satisfaction throughout the booking process.Key Responsibilities:- Assist customers with flight bookings, ticket issuance, and reservation changes.- Provide information on flight schedules, fares, and travel options.- Address customer inquiries and resolve booking issues promptly.- Ensure accuracy in ticketing and adhere to airline policies and procedures.- Maintain customer records and ensure data confidentiality.Required Skills and Expectations:- Strong communication skills to interact with customers effectively.- Ability to work efficiently in a fast-paced environment.- Good computer skills to navigate booking systems and software.- Attention to detail to ensure accuracy in ticketing and documentation.- Customer service orientation to provide excellent service and resolve issues professionally.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Kolkata
Airline Operations Ground Staff Activities Cargo Handling Aircraft Handling Airline Customer Service Airport Ramp
We are seeking an enthusiastic Airport Passenger Service Associate to join our team in Kolkata. In this role, you will assist travelers, ensuring they have a smooth and enjoyable experience at the airport.Key Responsibilities:1. **Customer Service:** Greet passengers warmly and assist them with their inquiries, complaints, or travel arrangements. Your friendly approach will help create a welcoming atmosphere.2. **Check-in Assistance:** Help passengers with the check-in process, including issuing boarding passes and handling baggage. This involves ensuring that all necessary procedures are followed for a hassle-free experience.3. **Information Provider:** Provide accurate flight information, including arrivals and departures, gate changes, and delays. Keeping travelers updated will help reduce confusion and anxiety.4. **Problem Resolution:** Address any issues or emergencies by communicating effectively with passengers and airport staff. Your ability to think quickly will help resolve situations calmly and efficiently.5. **Adherence to Policies:** Ensure that all airport and safety protocols are followed during your interactions with passengers, contributing to a secure environment.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade. A positive attitude, excellent communication skills, and the ability to work in a fast-paced environment are essential. Prior experience is not necessary, making this a great opportunity for fresh graduates eager to start their careers in the aviation industry. Flexibility in working hours is also expected, as airport operations can vary.
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  • Fresher
  • 4.0 Lac/Yr
  • Koloriang
Customer Relationship Passenger Handling Airport Ticketing Airport Operation
As an Airport Customer Service Associate, you will be the first point of contact for passengers, ensuring a pleasant and efficient travel experience. Your role involves helping customers with check-in, ticketing, and other inquiries at the airport in Koloriang, India.Key Responsibilities:1. **Customer Assistance**: Greet passengers and assist them with check-in procedures, baggage handling, and boarding processes to ensure they have a smooth journey.2. **Information Delivery**: Provide accurate information about flight schedules, airport facilities, and services available to passengers, helping them navigate the airport effectively.3. **Problem Resolution**: Address any issues or concerns raised by customers, collaborating with other staff to find quick and satisfactory solutions.4. **Ticketing Support**: Help passengers with ticket purchases, changes, and cancellations, ensuring they understand the company policies and procedures.5. **Safety and Security Compliance**: Follow safety and security protocols while assisting customers and maintaining a secure environment within the airport.Required Skills and Expectations:To succeed in this role, candidates must exhibit strong communication skills and a friendly demeanor, making every interaction pleasant. Basic computer skills are necessary for handling electronic systems used in ticketing and information management. A willingness to work in a fast-paced environment and adaptability to changing situations are vital. Candidates must be reliable, punctual, and able to collaborate with team members to enhance overall customer service at the airport. Freshers are encouraged to apply, as on-the-job training will be provided.
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  • Fresher
  • 3.3 Lac/Yr
  • Kolkata
Customer Relationship Communication Computer Airline Customer Service Passenger Handling
As an Airport Customer Service Associate in Kolkata, you will play an essential role in ensuring travelers have a pleasant journey. You will assist passengers by answering questions, providing information, and managing flight details efficiently.Key Responsibilities:- **Passenger Assistance**: Greet travelers warmly, assist with check-in processes, and offer help with baggage and special requests, ensuring a positive airport experience.- **Flight Information**: Provide up-to-date information about flight schedules, delays, and gate changes. You will keep passengers informed and help them navigate the airport smoothly.- **Handling Queries**: Address passenger inquiries related to tickets, travel policies, and services in a courteous manner. You will listen to concerns and resolve issues efficiently to maintain satisfaction.- **Collaboration**: Work closely with various airport departments, such as security and boarding teams, to ensure seamless service delivery and effective communication.Required Skills and Expectations:Candidates should be freshers with a minimum educational qualification of 12th pass. Strong communication skills in both English and local languages are essential for assisting diverse passengers. You should be customer-focused, empathetic, and able to work in a fast-paced environment. Flexibility to work various shifts, including weekends and holidays, is crucial for this role. A positive attitude and the ability to handle stressful situations calmly will make you successful as an Airport Customer Service Associate.
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  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Ranchi
Air Ticketing Aircraft Maintenance Aviation Customer Service Aviation Security Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Ground Operation Grooming Basic Computer Skills Airline Operations Airport Operation Hospitality Interpersonal Skills Cargo Handling Passenger Handling Ground Management Ticket Booking Customer Relationship Airline Executive Boarding Pass Associate Boarding Pass Checking Airport Ticketing Customer Care
As a Boarding Pass Executive, you will play a vital role in ensuring a smooth boarding process for passengers at the airport. You will be responsible for various tasks that contribute to an efficient and pleasant traveling experience.**Key Responsibilities:**- **Check Passenger Documents:** Verify passengers' identification and travel documents to ensure they are valid and correct before boarding.- **Issue Boarding Passes:** Prepare and deliver boarding passes to passengers in a timely manner, ensuring accuracy in flight details and seating assignments.- **Assist Passengers:** Provide assistance to passengers with any questions or concerns regarding their flight, helping them navigate the boarding process calmly.- **Coordinate with Ground Staff:** Work closely with other airport staff, such as security and customs, to ensure that all boarding procedures are followed efficiently.- **Handle Passenger Queries:** Address any issues or inquiries from passengers regarding delays or changes, providing them with information they need to stay informed.- **Maintain Clean Work Area:** Ensure that your workspace remains organized and clean, contributing to a professional and welcoming environment for passengers.Required skills and expectations include:- Excellent communication skills to interact effectively with passengers and team members.- Strong attention to detail to ensure all passenger information is accurate.- Ability to work in a fast-paced environment while maintaining composure under pressure.- Good problem-solving skills to address unexpected situations efficiently.- A friendly and approachable demeanor to create a positive experience for travelers.
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  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Vadodara
Air Ticketing Aircraft Maintenance Aviation Customer Service Aviation Security Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Ground Operation Grooming Basic Computer Skills Airline Operations Airport Operation Hospitality Interpersonal Skills Cargo Handling Passenger Handling Ground Management Ticket Booking Customer Relationship Airline Executive Boarding Pass Associate Boarding Pass Checking Airport Ticketing Customer Care
The Boarding Pass Executive is responsible for ensuring a smooth and efficient boarding process for passengers at the airport. This role requires attention to detail, excellent communication skills, and a friendly demeanor to assist travelers effectively.**Key Responsibilities:**- **Check-in Assistance:** Greet passengers and assist them in completing check-in procedures, ensuring all necessary information is collected and accurate.- **Boarding Pass Issuance:** Issue boarding passes to passengers, confirming their travel details and seating assignments without errors.- **Passenger Queries:** Address any questions or concerns passengers may have regarding the boarding process, flight status, and other travel-related inquiries.- **Coordination with Staff:** Work closely with other airport staff to communicate any issues or updates, ensuring a seamless experience for all travelers.- **Problem Resolution:** Handle any boarding challenges, such as missing luggage or delayed flights, helping to resolve situations promptly and efficiently.**Required Skills and Expectations:**Candidates should possess strong communication skills, enabling them to interact clearly and kindly with passengers. A positive attitude is essential, as the role involves working directly with travelers who may be anxious or stressed. Attention to detail is crucial for accurately processing information and avoiding errors in boarding passes. Basic computer skills are required to operate check-in systems, and a willingness to learn new software is important for adapting to technology changes. Candidates should also be able to work flexible hours, including weekends and holidays, given the nature of airport operations.
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  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Mumbai
Air Ticketing Aircraft Maintenance Aviation Customer Service Aviation Security Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Ground Operation Grooming Basic Computer Skills Airline Operations Airport Operation Hospitality Interpersonal Skills Cargo Handling Passenger Handling Ground Management Ticket Booking Customer Relationship Airline Executive Boarding Pass Associate Boarding Pass Checking Airport Ticketing Customer Care
We are looking for a dedicated Boarding Pass Executive to join our team in Mumbai. This entry-level role is suitable for candidates with 0 to 6 years of experience and requires at least a 12th-grade education.The Boarding Pass Executive will be responsible for ensuring smooth check-in operations and assisting passengers with their boarding passes. Key responsibilities include:- **Check-in Support**: Help passengers complete the check-in process efficiently, providing guidance on required documents and procedures.- **Boarding Pass Issuance**: Issue boarding passes promptly and accurately, ensuring passengers have the correct flight details and seat assignments.- **Customer Assistance**: Address any queries or concerns from passengers regarding their travel itineraries, providing excellent customer service and assistance.- **Collaboration with Staff**: Work closely with airline and airport personnel to ensure seamless operations during busy travel periods.To be successful in this role, candidates should possess strong communication skills to effectively interact with passengers. Attention to detail is crucial for accurately processing boarding passes and information. A customer-oriented mindset is essential to ensure a positive travel experience for all passengers. Candidates should also be team players, capable of working under pressure in a fast-paced environment. Time management skills will be vital to handle multiple tasks efficiently. This role primarily requires working from the office, so candidates must be willing to commute.
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  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Thoraipakkam Chennai
Customer Care Associate Telecalling Personal Loans Insurance Malayalam Home Loans
CUSTOMER CARE ASSOCIATEJob TitleTamil and Malayalam Speaking Candidates Telesales Lead Generation ChennaiLocationChennaiProcessPersonal Loan Sales Lead GenerationShift Timing9.30 AM to 6.30 PMWeek OffSunday FixedEligibilityFreshers and Experienced Candidates WelcomeJob RoleCalling customers and generating leads for Personal Loan salesExplaining product details clearly to customersMaintaining daily call records and follow upsAchieving daily and monthly targetsSalary DetailsTamil ProcessNumber of Openings 100Option 13000 In Hand Plus Incentives 17kMalayalam ProcessNumber of Openings 5015000 In Hand Plus Incentives+ 22,000Required SkillsGood communication in Tamil or MalayalamBasic computer knowledgeTarget oriented mindsetImmediate joiners preferredInterview LocationChennaiInterested candidates can apply immediately
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Indore
Aircraft Maintenance Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Air Traffic Control Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airline Executive Boarding Pass Associate Boarding Pass Checking Air Ticketing Airport Ticketing Customer Care Passport Checking
As a Boarding Pass Executive, you will play a vital role in ensuring smooth operations at our boarding area. Your primary responsibility will be to facilitate passenger boarding processes efficiently and effectively.**Key Responsibilities:**- **Passenger Check-in Assistance:** Help passengers with the check-in process, ensuring they receive their boarding passes promptly.- **Document Verification:** Verify passenger identification and travel documents to ensure compliance with regulations before boarding.- **Boarding Process Management:** Coordinate the boarding of passengers according to the flight schedule, ensuring a timely and organized process.- **Customer Support:** Address passenger inquiries and resolve issues related to boarding, making their experience as pleasant as possible.- **Collaboration with Staff:** Work closely with flight crew and other airport staff to communicate boarding status and handle any operational challenges.- **Notification of Delays:** Inform passengers about any delays or changes in boarding times, ensuring they are kept updated throughout the process.To succeed in this role, you should have strong communication skills to interact with passengers effectively. Attention to detail is crucial for accurate document checks. A customer-oriented attitude is essential, as you will be assisting travelers throughout their boarding experience. Being a team player is important, as you will collaborate with various airport personnel. Basic computer skills are necessary, as you may need to operate check-in systems and update passenger information. Prior experience in customer service or the travel industry is a plus but not mandatory.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Gwalior
Aircraft Maintenance Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Air Traffic Control Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airline Executive Boarding Pass Associate Boarding Pass Checking Air Ticketing Airport Ticketing Customer Care Passport Checking
As a Boarding Pass Executive in Gwalior, you will play a vital role in ensuring a smooth travel experience for passengers. This entry-level position is ideal for individuals with a passion for customer service and an interest in the aviation industry.Key Responsibilities:1. **Check-In Support**: Assist passengers during the check-in process by providing clear instructions and ensuring that all necessary information is gathered promptly.2. **Issuing Boarding Passes**: Generate and distribute boarding passes, verifying passenger details to confirm that all information is accurate before finalizing.3. **Customer Assistance**: Address passenger inquiries related to boarding passes and travel documents, providing friendly and efficient support to enhance their experience.4. **Collaboration with Other Departments**: Work alongside team members in various departments to ensure that all boarding procedures run smoothly and any issues are promptly dealt with.5. **Documentation Management**: Ensure that all passenger documents are handled carefully, maintaining a high level of accuracy and confidentiality throughout the process.Required Skills and Expectations:Applicants must have completed their 12th grade and should be able to communicate clearly in English and Hindi. A customer-first attitude is essential, along with the ability to work effectively in a team. Strong organizational skills and attention to detail are important for ensuring accurate information handling. Familiarity with computer systems and a willingness to learn in a fast-paced environment will help you succeed in this role.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Lucknow
Aircraft Maintenance Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Air Traffic Control Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airline Executive Boarding Pass Associate Boarding Pass Checking Air Ticketing Airport Ticketing Customer Care Passport Checking
We are seeking a Boarding Pass Executive to join our team in Lucknow. This role is ideal for individuals who are eager to start their careers in the travel and hospitality industry.Key Responsibilities:- **Issuing Boarding Passes:** You will assist passengers by providing them with their boarding passes and ensuring that all information is accurate. This includes verifying travel documents and helping with any questions they may have.- **Customer Service:** Providing excellent customer service is essential. You will be the first point of contact for travelers.
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  • 0 - 1 yrs
  • 5.5 Lac/Yr
  • Purnia
Customer Relationship Aviation Cargo Handling Hard Working Airport Cargo Basic Computer Skills Internal Communication Documentation
We are seeking a Cargo Associate in Purnia, India, to assist with various tasks related to cargo handling and logistics. This entry-level position is ideal for individuals who are organized and eager to learn about the cargo industry.Key Responsibilities:- **Cargo Handling:** Safely load and unload cargo using proper techniques and equipment, ensuring that all items are handled with care to prevent damage.- **Documentation:** Assist in preparing and organizing shipping documents. Accuracy in record-keeping is essential to ensure smooth operations and compliance with regulations.- **Inventory Management:** Help maintain an accurate inventory by tracking incoming and outgoing cargo. This involves checking shipments against manifests and reporting any discrepancies.- **Customer Service:** Interact with clients and carriers in a professional manner. Provide assistance by answering queries and ensuring customer satisfaction with the services offered.- **Safety Compliance:** Follow all safety guidelines and protocols while working in the warehouse. Being aware of potential hazards and reporting unsafe conditions is crucial.Required Skills and Expectations:This role requires a minimum education of 10th grade and is open to candidates with 0 to 1 years of experience. Candidates should be punctual, reliable, and able to work as part of a team. A good attitude towards learning, attention to detail, and basic math skills are important, as well as the ability to handle physical tasks associated with cargo.
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  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Gorakhpur Jabalpur
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service
As an Airport Customer Service Associate, you will be the first point of contact for passengers and play a crucial role in ensuring a positive travel experience. Your main responsibilities will include:- **Greeting passengers**: Welcome travelers at the airport with a friendly smile and assist them with any inquiries they may have regarding their flights or services.- **Check-in assistance**: Help passengers with the check-in process, ensuring they provide the necessary documents and that their travel details are accurate.- **Baggage handling support**: Assist passengers with their luggage, helping them understand the baggage policies and resolving any issues regarding lost or delayed bags.- **Providing information**: Share important information about flight schedules, boarding gates, and airport facilities to keep passengers well-informed.- **Handling customer feedback**: Listen to passenger complaints and feedback attentively, aiming to resolve issues promptly and escalate any serious problems to a supervisor.To be successful in this role, you should possess the following skills and expectations:- **Good communication skills**: Being able to speak clearly and politely is essential, as you will interact with diverse passengers.- **Strong customer service orientation**: A friendly and helpful attitude is crucial for creating a welcoming environment.- **Problem-solving abilities**: You should be able to think quickly and find solutions to passenger issues that may arise.- **Basic computer skills**: Familiarity with computers and software is important for managing check-in systems and data entry.- **Team collaboration**: You must work well with other airport staff to ensure smooth operations and a positive experience for travelers.
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  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Manipura Udupi
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service
As an Airport Customer Service Associate in Manipura, you will play a vital role in ensuring passengers have a smooth and enjoyable experience at the airport. You will be the face of the airport, assisting travelers with various needs and concerns.**Key Responsibilities:**- **Greeting Passengers**: Welcome travelers warmly as they arrive at the airport, creating a friendly first impression.- **Check-in Assistance**: Help passengers with the check-in process, providing guidance on self-service kiosks and handling baggage effectively.- **Answering Queries**: Respond to passengers' questions about flight schedules, airport facilities, and services, ensuring they receive accurate and helpful information.- **Handling Complaints**: Address any complaints or issues that arise, working diligently to resolve them and ensuring customer satisfaction.- **Providing Information**: Disseminate information about boarding procedures, gate changes, and any delays, keeping passengers informed and calm.- **Collaboration with Team**: Work closely with other airport staff to maintain a seamless service experience and coordinate efforts during busy times.To excel in this role, you should have strong communication skills to interact effectively with passengers and team members. A friendly and approachable attitude is essential, along with problem-solving abilities to handle various customer issues. Being reliable and punctual is important, as is the willingness to work in a fast-paced environment. This position is ideal for those who have completed their 10th grade and are eager to begin their careers in customer service.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Bhubaneswar
Physical Fitness Geographical Knowledge Navigation Route Optimization Punctuality Time Management Customer Service
We are looking for a dedicated Delivery Associate to join our team in Bhubaneswar. The ideal candidate is a reliable individual who will manage package deliveries efficiently.**Key Responsibilities:**- **Package Collection:** Gather packages from the office according to the delivery schedule. This involves ensuring all items are accounted for and ready for dispatch.- **Route Planning:** Plan the most efficient routes for deliveries to ensure timely arrival at each destination. This requires knowledge of local roads and traffic patterns.- **Timely Deliveries:** Deliver packages to customers within the specified time frame. This means managing time effectively to meet delivery deadlines.- **Customer Interaction:** Interact courteously with customers upon delivery, ensuring a positive experience. This includes answering any basic questions they may have about their package.- **Record Keeping:** Maintain accurate records of deliveries made. This helps in tracking the status of shipments and solving any potential issues.- **Reporting Issues:** Report any delivery problems, such as damaged items or incorrect addresses, to the supervisor immediately to ensure customer satisfaction.**Required Skills and Expectations:**Candidates should have a minimum of a 12th-grade education. We are looking for someone who is punctual, responsible, and has good communication skills. A valid driving license is essential, and a basic understanding of navigation tools is preferred. Being physically fit is important, as the job involves carrying packages. You should also be ready to work full-time in an office environment. A positive attitude and teamwork approach are key to succeeding in this role.
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Hiring For 12th Pass Freshers - Airport Passenger Service Associate

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities Customer Service Executive
As an Airport Passenger Service Associate in Kolkata, you will provide essential support to passengers traveling through the airport. Your primary goal will be to ensure a smooth and pleasant experience for travelers.Key Responsibilities:- **Customer Assistance**: Serve as the first point of contact for passengers, helping them with check-ins, ticketing, and boarding procedures. You will provide information about flight schedules and gate changes.- **Luggage Handling**: Assist passengers with their luggage, ensuring it is checked in correctly and reaching the right destination. You will also help with lost and found items.- **Problem Solving**: Address any issues that passengers may encounter, such as missed flights or baggage discrepancies. You will be responsible for finding quick and effective solutions to help travelers.- **Safety and Security**: Adhere to all airport safety and security protocols, ensuring a secure environment for all passengers and staff.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and Hindi. A friendly and positive attitude is essential, as you will be interacting with diverse passengers daily. Basic computer skills are required to assist with check-in processes and documentation. Being a team player and having the ability to work in a fast-paced environment is important. Flexibility in working hours, including weekends and holidays, is expected in this role.
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Hiring Freshers || Airport Customer Service Associate

Aviindia Institute of Aviation and Hospitality Management

  • Fresher
  • 4.3 Lac/Yr
  • Patna
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service
Join our team as an Airport Customer Service Associate in Patna, India. This full-time position is perfect for freshers looking to start their careers in the aviation industry.Key Responsibilities:1. **Customer Assistance**: Greet and assist passengers with inquiries about their flights, luggage, and airport facilities, ensuring a positive customer experience.2. **Check-In Support**: Help passengers with the check-in process, including issuing boarding passes and tagging luggage, to facilitate smooth boarding procedures.3. **Problem Resolution**: Address passenger issues or complaints promptly and effectively, providing solutions to enhance customer satisfaction.4. **Information Provision**: Offer accurate and timely flight information, including delays and gate changes, to keep customers informed during their travel.5. **Collaboration**: Work closely with airline staff and other airport departments to ensure efficient operations and communication.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th pass. Strong communication skills in English and local languages are essential for effective interaction with passengers. You should be friendly, approachable, and able to work in a fast-paced environment. Attention to detail and problem-solving skills are crucial for addressing customer needs efficiently. A commitment to delivering exceptional service and a team-oriented attitude will help you succeed in this role.
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Airport Customer Service Associate (Freshers) Kolkata

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Kolkata
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service
As an Airport Customer Service Associate in Kolkata, you will be the first point of contact for travelers, ensuring they have a pleasant and smooth experience at the airport. Your role is crucial in providing high-quality customer service and support. **Key Responsibilities:**- **Welcome Travelers:** Greet passengers with a friendly smile and assist them with their queries, creating a welcoming atmosphere.- **Check-In Assistance:** Help passengers with the check-in process, ensuring they understand the procedures and have their boarding passes ready.- **Flight Information:** Provide up-to-date information about flight schedules, delays, and boarding gates, keeping passengers informed and at ease.- **Baggage Handling Support:** Assist travelers with their baggage concerns and coordinate with relevant departments for lost or damaged luggage.- **Resolve Issues:** Address customer complaints and concerns promptly, ensuring that issues are handled efficiently and are resolved satisfactorily.- **Maintain Cleanliness:** Ensure that the customer service area is clean and organized, presenting a professional image to the passengers.**Required Skills and Expectations:**You should have good communication skills to interact effectively with travelers and team members. A positive attitude and patience are essential for handling customer inquiries and complaints. Basic computer skills are necessary for handling check-in systems. Being a team player will help in working seamlessly with colleagues in a busy airport environment. Additionally, a customer-centric mindset is crucial for providing excellent service to all travelers.
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