Collection Manager 10th Pass Experience Jobs in Kolkata

Key Responsibilities:1. Contact customers with overdue payments: You will be responsible for contacting customers with outstanding payments through phone calls and emails.2. Negotiate payment plans: You will negotiate and set up payment plans with customers who are unable to make full payments at once.3. Maintain accurate records: It is essential to keep detailed records of all communication with customers regarding payments.4. Follow up on payment commitments: You will follow up with customers to ensure they stick to their payment commitments and deadlines.5. Report on collection progress: Provide regular reports on collection progress to the management team.Required Skills and Expectations:1. Excellent communication skills: You should have strong verbal and written communication skills to effectively communicate with customers.2. Strong negotiation skills: Ability to negotiate payment plans and agreements with customers.3. Attention to detail: It is important to maintain accurate records and follow up on payment commitments.4. Proven experience in collections: Previous experience in a similar role with a proven track record of successfully collecting payments.5. Ability to work independently: You should be able to work independently and meet targets set by the management team.

As a Collection Officer, your primary responsibility will be to contact individuals or businesses with overdue accounts and negotiate payment plans to resolve their outstanding debts. You will be required to make phone calls, send letters, and communicate with clients in a professional and courteous manner to collect payments.Key responsibilities include reviewing delinquent accounts, tracking down customers, establishing payment arrangements, updating account information, and documenting all interactions. You must also be able to accurately assess a customer's financial situation and offer solutions that meet both their

Team Management:Supervise and motivate a team of debt collectors to achieve performance targets and KPIs.Conduct regular team meetings and individual performance reviews.Plan collection portfolio, execute and achieve targets jointly with tele callers and supervisors. Provide coaching, training, and development to team members.Monitor team performance and identify areas for improvement.Handle escalated calls and resolve complex customer issues.Manage team schedules and ensure adequate staffing levels.Address and resolve employee relations issues.Performance Monitoring and Reporting:Track and analyze team performance metrics, including recovery rates, call volume, and compliance.Generate regular reports on team performance and provide insights to management.Identify trends and implement strategies to improve collection efficiency.Monitor and ensure compliance with all relevant laws and regulations.Debt Collection Operations:Develop and implement effective collection strategies and procedures.Ensure accurate and timely documentation of all collection activities.Monitor and manage collection queues and prioritize accounts.Maintain a thorough understanding of debt collection software and systems.Work with management to update and improve collection policies and procedures.Ensure all data entry is accurate.Compliance and Quality Assurance:Ensure all collection activities comply with relevant laws, regulations, and company policies.Conduct regular audits to ensure quality and compliance.Implement and maintain quality assurance measures.Stay up-to-date on changes in debt collection laws and regulations.Client Communication:It is required to communicate with clients/bank collection manager in regard to account status, understand and set correct expectations, visits in high ticket size collections. Maintain professional communication with clients.

Good communication in english.Having experience in customer service.Any experience in bank domain.Knowledge of stock market is additional

Need Collection supervisor Urgently..