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Fresher Client Relationship Manager Jobs

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  • 0 - 3 yrs
  • 2.3 Lac/Yr
  • Patna
Sales & Business Development Client Relationship Management Communication Skills English & Hindi Fluency Lead Generation Target Achievement Customer Handling Convincing & Negotiation Skills Follow-up & Telecalling Membership Sales Front Desk Management MS Office Basic Computer
Soham HR Solutions is hiring on behalf of a reputed Gym & Fitness Center located in Kankarbagh, Patna (Bihar).We are looking for a dynamic, energetic, and presentable Sales Executive who can drive membership sales and represent the brand with confidence.Promote and sell gym memberships to walk-in and potential clientsConduct gym tours for walk-in clients and convert them into paid membersMake follow-up calls and nurture leads to ensure maximum conversionAchieve monthly sales targets consistentlyBuild and maintain strong client relationships for long-term retentionHandle membership renewals and ensure minimum drop-outs Candidate Requirements:Field Detail Language English & Hindi - Fluent (Both Mandatory) Age 20 to 30 Years Personality Smart, Confident & Well-Groomed Appearance Presentable & Good Looking Experience 0-2 Years (Freshers Welcome) Qualification 12th Pass / Graduate Salary & Benefits: Fixed Salary20,000/- per month Incentives Performance based (Extra Earning) Location Kankarbhagh, Patna - Bihar Job Type Full Time Why Join Us:Fixed salary + attractive incentivesFitness industry growing careerEnergetic & young work environmentMonday to Saturday (Sunday Off) How to Apply: Interested candidates can send their updated resume with photo to our email or contact directly. Soham HR Solutions Patna, Bihar
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  • 0 - 3 yrs
  • 3.5 Lac/Yr
  • Ahmedabad
CRM Sales Sales Process
We are looking for a motivated Sales Executive to join our dynamic team in Ahmedabad. This role is perfect for individuals who are passionate about sales and eager to develop their careers in a fast-paced environment.**Key Responsibilities:**- **Generate Leads:** Identify and reach out to potential customers through various channels, including cold calling and networking, to build a robust client portfolio.- **Conduct Presentations:** Present our products and services to customers, explaining their features and benefits in a clear and engaging manner.- **Manage Client Relationships:** Build and maintain strong relationships with clients to understand their needs and provide tailored solutions, ensuring customer satisfaction.- **Achieve Sales Targets:** Work towards meeting or exceeding monthly and quarterly sales targets set by the company.- **Report Sales Activities:** Maintain accurate records of sales activities, customer interactions, and feedback to provide insights for future strategies.- **Collaborate with Team Members:** Work closely with the sales team and other departments to align goals and share best practices for achieving success.**Required Skills and Expectations:**- Strong communication skills are essential for effectively conveying ideas to clients and collaborating with team members.- A positive attitude and a willingness to learn are important for adapting to a fast-paced sales environment.- Previous sales experience or relevant internships, while not mandatory, will be an advantage.- Basic understanding of sales principles and customer service is desirable.- A professional degree such as B.C.A, B.B.A, or B.Com is required. Candidates with 0-3 years of experience are encouraged to apply.
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  • 0 - 2 yrs
  • 1.8 Lac/Yr
  • Kondhwa Pune
Management Skills Professional Communication Negotiation Skills CRM Sales Direct Sales
Job Overview:We are looking for a dedicated and confident Sales Executive for hajj and umrah who can handle leads from initial inquiry to final conversion. The role involves client communication, follow-ups, and ensuring a smooth sales process the role is based in Pune (Work from Office at Kondhwa/ Mominpura Branch).Salary: 12,000 - 18,000 Timing: 10:30 AM - 7:30 PM (Day shift)Key Responsibilities:Handle incoming and outgoing leads through calls and messagesUnderstand client requirements and provide suitable solutionsExplain services/packages clearly to clientsFollow up with potential clients regularlyConvert leads into confirmed salesMaintain proper client data and call recordsCoordinate with internal teams for smooth process completionRequirements:Good communication skills (Hindi/English)Basic understanding of sales and client handlingConfident and GraciousAbility to follow up and handle multiple leadsMS Excel / data analysing and handling (preferred)What Were Looking For:Someone who is serious about work and growthStrong follow-up and convincing abilityPatient and responsible towards clientsPerks:Incentives Only based on performanceOpportunity to learn and grow in salesSupportive work environmentImmediate joiners preferredInterested candidates can apply or contact directly.
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Female
  • Mumbai
Customer Relationship Management Customer Operation
We are looking for a dedicated Customer Operation Executive to join our team in Mumbai. This role is ideal for individuals with up to 2 years of experience and a minimum of a 12th-grade education.**Key Responsibilities:**- **Customer Support:** Provide assistance to customers through various channels, ensuring their inquiries and concerns are addressed promptly and accurately.- **Order Processing:** Manage the entry and tracking of customer orders, ensuring that all information is correct and processed on time.- **Documentation:** Maintain accurate records of customer interactions, orders, and feedback to help improve service quality and resolve any recurring issues.- **Problem Resolution:** Identify and resolve customer issues in a professional manner, escalating to senior staff when necessary to ensure customer satisfaction.- **Team Collaboration:** Work closely with other departments like sales and logistics to coordinate efforts and improve the overall customer experience.**Required Skills and Expectations:**The ideal candidate should have strong communication skills in English and Hindi, both written and verbal. Attention to detail is crucial to ensure accuracy in data entry and customer service. A friendly and patient attitude toward customers is essential, along with the ability to work in a team environment. Basic computer skills and familiarity with office software are expected, as well as the ability to learn new software tools quickly. You should be able to manage multiple tasks efficiently while maintaining a positive and professional demeanor.
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Business Development Executive Fresher

Drlogy Technologies Pvt Ltd

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Female
  • Mavdi Rajkot
Strategic Communication Lead Generation Inside Sales Sales CRM Sales Exellent Negotaition Skill Microsoft Excel
Key Responsibilities:1. Promote and sell Drlogy
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Gurgaon Sector 74
CRM Sales
We are hiring for well communication skills candidate
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  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Wakad Pune
Client Retention Customer Relationship CRM Real Estate Sales Real Estate Marketing Real Estate Consultant Channel Sales
*Sales Executives1. Convincing prospective clients that your organization is the right one to meet up their requirement.2. Managing the client base through excellent follow-up on leads for existing & new clients.3. Sending out details of new properties on the market to potential buyers.4. Working actively on the scheduled appointments and attending to clients.5. Providing guidence to buyers in purchasing property for the right price.6. Maintaining good relations with the Developers team.7. Maintaining MIS & daily sales reports.8. Conduct market research to identify selling possibilities & evaluate customer needs. *Desired Candidates1. Ability to work independently combined with excellent interpersonal skills.2. Strong sales negotiation & communication skills.3. Leadership quality.4. Must be a good team player.5. Must be a good communicator.6. Decision maker.
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  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Jaipur
Marketing Marketing Communication Sales CRM MS Office
We are looking for a motivated Sales Marketing Executive intern based in Jaipur to join our dynamic team. This role is perfect for individuals looking to gain hands-on experience in sales and marketing.**Key Responsibilities:**- **Market Research:** Conduct research to identify potential markets and customer needs. This helps in shaping effective marketing strategies and finding new opportunities.- **Lead Generation:** Assist in generating leads through various channels such as social media, email campaigns, and networking events. This is essential for expanding our customer base.- **Sales Support:** Provide support to the sales team by preparing presentations, proposals, and other sales materials. This ensures that the team has the necessary tools to close deals successfully.- **Customer Interaction:** Engage with potential clients to understand their needs and present our products/services effectively. Strong communication skills are vital for building relationships.- **Collaboration with Team:** Work closely with marketing and sales teams to align strategies and share insights. Collaboration enhances overall effectiveness in reaching targets.**Required Skills and Expectations:**Candidates should have strong communication and interpersonal skills to interact with clients effectively. A basic understanding of sales and marketing concepts is preferred. The ability to work in a team and adapt to a fast-paced environment is essential. Attention to detail and a willingness to learn are important traits for success in this role. Familiarity with social media platforms and basic computer skills will be advantageous. Prior experience is not required, making this an excellent opportunity for recent graduates or those looking to enter the industry.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Female
  • Nashik
Sales Direct Sales Sales Process Technical Sales CRM Sales
Key ResponsibilitiesLead Generation: Identifying new business opportunities through cold calling, networking, and social media (LinkedIn).Client Meetings: Conducting product demonstrations and presentations to potential B2B or B2C clients.Negotiation: Handling objections and discussing pricing, credit terms, and delivery schedules to reach an agreement.Relationship Management: Maintaining regular contact with existing clients to ensure satisfaction and identify upselling opportunities.Market Research: Staying updated on competitor activities, market trends, and new product launches in the industry.Sales Reporting: Maintaining accurate records of all activities, pipeline stages, and closed deals in the CRM system.
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  • 0 - 5 yrs
  • 4.0 Lac/Yr
  • Rohtak
CRM Sales CRM
We are Hiring: Customer Relationship Manager/CRMJOP Group is looking for an experienced CRM candidate.Roles & Responsibilities: Should have a pleasing personality. Attending to walk-in customers and taking them around the property. Assist them in completing all the initial paperwork. Fixing appointments of the clients with the sales and CRM team. Give them a comment card and ask them for their valuable feedback regarding the property. Complete sales documentation customer-wise through the entire value chain, right through the booking stage, agreement stage, and registration & possession handover stage. Preparation & compilation of sales documents like booking forms, approvals, IOMs, discount notes, agreement verification & execution/signature, registration, depending on the stage of the project. Up gradation of customer files w.r.t documents /paperwork. Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action. Regular updating of records to ensure timely payments, documentation, etc.Qualification: Any Graduate/MBAImmediate Joiners PreferredMinimum 00-05 Years of ExperienceLocation: Rohtak.Freshers can also apply.Send your CV to:
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Hiring Freshers || Customer Service Associate

G&R Management Consultancy Pvt Ltd

  • Fresher
  • 2.5 Lac/Yr
  • Ranchi
English Language Customer Retention Feedback Management CRM Software Multitasking Conflict Resolution Attention to Detail Chat Process
We are hiring enthusiastic and motivated freshers for the role of Customer Service Associate in an E-commerce Voice Process. Candidates who enjoy interacting with people and want to start their career in the BPO / Customer Support industry are encouraged to apply.Handle inbound customer calls related to orders, delivery, cancellation, return and refund queries.Provide accurate information about products and services.Resolve customer complaints professionally.Maintain good customer satisfaction and call quality.Follow company guidelines and process training.
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Female
  • Ekkaduthangal Chennai
CRM Lead Generation Inside Sales IT Sales Cold Calling B2B Sales Outbound Sales Client Management Proficiency in English Convincing Power Target Achievement Sales
New clients onboarding Retain & Grow Existing Business Identify Business Opportunities Negotiate and Close Business Deals Pitch participation and presentation skills Innovative Business solutions
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  • 0 - 3 yrs
  • 3.5 Lac/Yr
  • Ahmedabad
Lead Qualification CRM Lead Generation Inside Sales Convincing Power Cold Calling IT Sales Proficiency in English
As an Inside Sales Representative, you will play a crucial role in driving sales and building relationships with potential clients. Your primary responsibilities will include:- **Lead Generation**: Identify and reach out to potential customers through various channels, including phone calls, emails, and social media. This will help expand our customer base.- **Product Knowledge**: Develop a deep understanding of our products and services to effectively communicate their benefits to customers. This knowledge will enable you to answer questions confidently and provide tailored solutions.- **Customer Engagement**: Engage prospects by understanding their needs and challenges. This will involve actively listening and offering solutions that align with their requirements.- **Sales Presentations**: Conduct sales presentations and demos over the phone or via video calls to showcase product features and benefits, helping prospective clients visualize the value we can deliver.- **Follow-ups**: Perform consistent follow-ups with leads to nurture relationships and close deals. This step is vital in converting prospects into loyal customers.- **Reporting**: Maintain accurate records of sales activities and outcomes in the CRM system. This will support the tracking of progress and help in strategizing future efforts.To excel in this role, you should have excellent communication skills, both verbal and written. A proactive and results-driven attitude is essential. Strong interpersonal skills will aid in building rapport with clients. Familiarity with sales tools and CRM systems will be an advantage, though not mandatory. A bachelor's degree in B.C.A or B.E is required, and prior experience in sales is a plus, but fresh graduates are also encouraged to apply.
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12th Pass Freshers For Business Development Executive

Brand Builders Digital Private Limited

  • 0 - 1 yrs
  • Rajkot
Strong Communication Skills Negotiation & Persuasion Skills Lead Generation & Prospecting CRM Target-oriented Mindset Closing Sales Ability Market Research & Competitor Analysis
We are seeking a dynamic Sales Executive / Field Sales Executive to drive revenue growth through lead generation, client acquisition, and target achievement. The candidate will be responsible for developing strong customer relationships, executing sales strategies, and expanding market presence. Applicants should possess strong communication, negotiation, and closing skills with a results-driven mindset. Basic knowledge of CRM tools and sales reporting is preferred. For field roles, willingness to travel and manage assigned territories is essential. Comprehensive product and sales training will be provided to ensure performance excellence.
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  • Fresher
  • Avadi Chennai
CRM SALES Business Associate Fresher Internshiptrainee
About the Role:We are looking for a dynamic and enthusiastic Sales Executive & BDA(Fresher / 1-2 Months Experience) to join our growing team. This is an entry-level opportunity ideal for candidates who are eager to build a career in sales and business development. The role involves lead generation, client communication, and supporting revenue growth initiatives. This position offers a monthly stipend of 5,000 with performance-based growth opportunities.Key Responsibilities:Identify and generate new leads through calls, emails, and social media outreach.Maintain and update lead data in CRM or tracking sheets.Communicate with prospective customers to explain products/services.Schedule meetings or demos for senior sales team members.Follow up with interested leads and maintain regular communication.Achieve daily/weekly outreach and conversion targets.Assist in preparing sales reports and performance updates.Required Skills & Qualifications:Open to freshers with strong leadership aptitude or career restart professionalsFemale candidates preferredStrong verbal and written communication skills.Basic understanding of sales processes and customer handling.Confidence in cold calling and lead follow-ups.Basic knowledge of MS Excel / Google Sheets.Self-motivated with a target-oriented mindset.Nice to Have:Prior internship experience in sales or telecalling.Familiarity with CRM tools.Exposure to digital marketing or social media outreach.Strong negotiation and persuasion skills.Perks & Benefits:Monthly stipend of 5,000.Performance-based incentives.Practical hands-on sales training.Opportunity for full-time employment based on performance.Certificate of experience upon successful completion.Supportive and growth-focused work environment.We are looking for a professional who can evolve with the organization and contribute to long-term structural growth. Applications: hiring@manvian.com Contact: +91 8778359643
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  • 0 - 3 yrs
  • Chennai
Inside Sales Hindi Communication Lead Conversion Cold Calling Customer Handling Sales Pitching Negotiation Skills CRM Handling Follow-ups
The Inside Sales Executive will be responsible for handling leads, communicating with customers in Hindi, and converting prospects into sales through effective follow-ups and pitching.Key Responsibilities:Handle inbound and outbound sales calls in HindiConvert leads into customers through effective sales pitchingMaintain regular follow-ups and customer engagementUpdate and manage leads in CRM systemsUnderstand customer requirements and provide suitable solutionsAchieve assigned sales targets and KPIsRequired Skills & Qualifications:Any Graduate / Undergraduate0-3 years of experience in inside sales / telecallingMandatory fluency in Hindi (Speak & Understand)Good communication and persuasion skillsBasic knowledge of sales process and customer handlingTarget-oriented and proactive approach
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  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Noida Sector 45
Corporate Sales Communication Client Management Team Building Business Growth CRM Sales Convincing Power Sales Communication Skills
We are looking for a motivated Sales Executive to join our team in Sector 45. This is a full-time position suitable for individuals who have recently completed their 12th grade and are eager to start their career in sales. You will play a key role in driving sales and building strong customer relationships.**Key Responsibilities:**- **Customer Engagement:** Actively connect with potential clients to understand their needs and provide solutions to meet those needs. This helps in building trust and encouraging purchases.- **Product Knowledge:** Learn about our products and services to effectively communicate their benefits to customers. Having a thorough understanding will enable you to answer questions and address concerns confidently.- **Sales Targets:** Meet and strive to exceed monthly sales targets. This involves tracking your progress and working strategically to achieve the desired outcomes.- **Lead Generation:** Identify and pursue new leads through various channels. Finding potential customers is essential for expanding our market reach.- **Feedback Collection:** Gather feedback from clients to identify areas for improvement in products and services. This information is vital for enhancing customer satisfaction.**Required Skills and Expectations:**Candidates should have strong communication and interpersonal skills to connect effectively with customers. Being self-motivated and competitive will help you thrive in a sales environment. A basic understanding of sales principles is a plus, but a willingness to learn is the most important. You should also be able to work well in a team and adapt to different customer personalities.
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Navi Mumbai
Channel Sales Lead Generation Direct Sales CRM Sales Microsoft Office Content Marketing Strategist Business Development Business Development Operations Search Engine Optimization Sales Executive Marketing
Job Overview:Weare looking for a proactive and motivated Business Development Executive to drive our outreachefforts and accelerate our growth. This role is perfect for individuals with 0-1years of experience insales or marketing, who are eager to make an impact at a dynamic and fast-growing content writingagency
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Fresher hiring for CRM Executive

Ajay Industrial Corporation Limited

  • Fresher
  • 1.8 Lac/Yr
  • Badarpur Delhi
Clinet Handling Customer Handling Customer Care Communication Skills
As a CRM Executive, you will support the management of customer relationships and contribute to the growth and satisfaction of our clients. Your role will involve various tasks to enhance customer experiences and streamline communication.**Key Responsibilities:**- **Customer Interaction:** Engage with customers via phone, email, and chat to address their inquiries and provide assistance, ensuring a positive experience.- **Data Management:** Maintain and update customer data in the CRM system to ensure accurate record-keeping and facilitate effective communication.- **Feedback Collection:** Gather customer feedback and suggestions to help improve services and products, playing a key role in enhancing customer satisfaction.- **Support Sales Team:** Assist the sales team by providing them with relevant customer information and insights, helping to drive sales and meet targets.- **Reporting:** Prepare regular reports on customer interactions and feedback, allowing management to identify trends and make informed decisions.To be successful in this role, you should have strong communication and interpersonal skills to connect with customers effectively. A basic understanding of CRM software is beneficial but not mandatory, as training will be provided. Additionally, attention to detail is essential for managing customer information accurately. Being proactive and having good organizational skills will help you thrive in a fast-paced environment. Freshers who have completed their 12th grade are encouraged to apply.
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  • Fresher
  • 4.0 Lac/Yr
  • Bangalore
Marketing Sales Process Field Sales Market Research Business Development Communication CRM
CompanyZorvenLocationRemote (India / Anywhere)Time ZoneIndia Standard Time (IST - UTC +5:30)Internship Duration6 Months :Months 1-3: Training(Learning + hands-on experience + certificate)Months 4-6: Paid stipend(5,000-15,000/month) based on performance + availability PostInternshipFull-time conversion / PPO based on performance + business needsAbout the RoleWant to learn how real startup sales works (not just theory)?At Zorven, youll work directly on lead generation, outreach, and closing support - not just observe.This is a structured, mentorship-driven role with clear training, ownership, and growth opportunities.What Youll Do (Responsibilities)Research and identify potential customers (startups, founders, D2C brands, etc.)Build and manage lead lists using LinkedIn, Wellfound, and other sourcesExecute outbound outreach (LinkedIn + cold emails) using templatesFollow up consistently to move leads through the sales funnelQualify leads based on needs, budget, and decision-making authorityCoordinate meetings (scheduling, reminders, notes, next steps)Maintain and update the sales pipeline (Google Sheets/CRM)Track key metrics (responses, meetings, conversions)Assist in documenting sales processes (scripts, SOPs, follow-ups)What Youll LearnProfessional communication and stakeholder handlingPipeline management and execution disciplineObjection handling and discovery fundamentalsTools and systems used in modern sales teamsTraining & MentorshipStructured onboarding with step-by-step training in sales fundamentalsHands-on guidance in lead generation, outreach, and communicationAccess to proven templates, scripts, and workflowsWeekly feedback sessions and performance reviewsContinuous mentorship from founders / core teamRequirementsStrong communication skills (written + verbal)Organized, punctual, and consistent with follow-upsBasic knowledge of Google SheetsComfortable working in a fast-paced, structured environmentAble to commit full-time (preferred)Bonus: exposure to outreach, cold emailing, CRM tools, or client handlingInternship StructureMonths 1-3: Training PhaseStructured learning + hands-on tasks + mentorship + certificateMonths 4-6: Paid Phase5,000-15,000/month based on performance and availabilityPost Internship:Full-time conversion (PPO) based on performance and business needsPerks & BenefitsInternship Certificate (3 months + completion at 6 months)Letter of Recommendation (for strong performers)PPO / Full-time opportunityReal startup ownership (not shadow work)Mentorship + weekly feedback + growth planFlexible remote work with structured deliverablesExposure to founders and decision-makingResume-building work (sales SOPs, outreach systems, pipelines)StipendMonths 1-3: Training PhaseMonths 4-6: 5,000-15,000/monthWorking HoursRemote Full-time (preferred)Ideal CandidateSomeone who is eager to learn sales practically, takes ownership, and can handle responsibility across sourcing, outreach, coordination, and pipeline management with consistency and professionalism.How to Applyhttps://wellfound.com/jobs/4000552-business-development-intern-sales-remote-training-ppo
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Nashik
Corporate Banking Customer Relationship Branch Administration Microsoft Excel Marketing Routing Client Servicing Customer Care Strategic Thinking Problem Solving Leadership Skills Revenue Expansion Analytical Skills
I. Position SummaryThe Client Relationship Manager acts as an advocate for the client within the organization and a representative of the company to the client. This role is crucial for ensuring client needs are consistently met, service delivery is high-quality, and the business relationship remains profitable and enduring.II. Key ResponsibilitiesA. Relationship Development and RetentionPrimary Contact: Serve as the lead point of contact for all matters specific to assigned clients, building strong, long-lasting relationships based on trust and mutual understanding.Client Needs Analysis: Deeply understand client objectives, strategic plans, and operational needs to better position company products/services.Proactive Engagement: Schedule regular meetings and check-ins (virtual and in-person) with key client stakeholders to review performance, gather feedback, and address concerns before they escalate.Conflict Resolution: Quickly and effectively handle difficult client requests or escalated issues, coordinating with internal teams to provide timely and satisfactory solutions.B. Account Growth and StrategyStrategic Planning: Develop and execute strategic account plans aimed at maximizing client value, retention, and loyalty.Upselling & Cross-selling: Identify and pursue new sales opportunities within existing accounts by introducing additional products, services, or upgrades.Negotiation: Negotiate contracts and agreements to maximize profit while maintaining client satisfaction.Forecasting: Assist in forecasting revenue from existing clients and tracking key account metrics.C. Internal Coordination and ReportingInternal Liaison: Coordinate with various internal departments (e.g., Sales, Product, Service Delivery, Finance) to ensure consistent service levels and that client expectations are met.Reporting: Prepare detailed reports on account status, client health metrics (e.g., churn risk, satisfaction scores), and project progress for management.Documentation: Maintain accurate, up-to-date records of all client communications, activity, and account status in the CRM system.
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  • 0 - 1 yrs
  • 4.3 Lac/Yr
  • Nashik
Customer Relationship Customer Care Interpersonal Skills Branch Administration Strategic Thinking
Job Title: Client Relationship Executive (Telecaller) / Telemarketing Executive / Customer Service Executive (Voice) / Inside Sales ExecutiveDepartment: Customer Service / Sales / Client Relations / OperationsReports To: Team Leader / Customer Service Manager / Sales ManagerLocation: Nashik, Maharashtra, India (This role is primarily based in an office/call center environment in Nashik, working from a dedicated workstation).Job Summary:We are seeking an energetic, articulate, and customer-centric Client Relationship Executive (Telecaller) to join our team in Nashik. The ideal candidate will be responsible for engaging with our clients primarily over the phone, building positive relationships, addressing inquiries, providing information about our products/services, and ensuring high levels of customer satisfaction. This role is crucial for delivering excellent service and supporting our client engagement efforts.Key Responsibilities:Client Communication & Engagement:Make outbound calls to prospective or existing clients (for telemarketing/inside sales) ORHandle inbound calls from clients seeking information, support, or making inquiries (for customer service).Engage with clients in a professional, polite, and empathetic manner to understand their needs or provide necessary information.Build and maintain positive client relationships through effective communication and follow-up.Information Provision & Query Resolution:Provide accurate and comprehensive information about company products, services, offers, and policies.Efficiently resolve client queries, complaints, and concerns over the phone, escalating complex issues to the appropriate department/manager when necessary.Guide clients through problem-solving steps or relevant processes.Sales & Lead Generation (if applicable):Promote and explain products or services to potential clients over the phone.Identify sales opportunities and generate qualified leads for the sales team.Achieve daily/weekly/monthly targets for calls, conversions, lead generation, or sales.Handle objections professionally and persuasively.Data Management & Reporting:Maintain accurate and detailed records of all client interactions, inquiries, and outcomes in the CRM system or designated software.Ensure data confidentiality and integrity.Prepare and submit daily/weekly reports on call activities and outcomes.Adherence to Quality & Process:Adhere to established call scripts, guidelines, and quality assurance standards.Maintain a high standard of call quality and professionalism.Stay updated with product knowledge, company policies, and any new service offerings.
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