Array ( [0] => call-quality [1] => navi-mumbai ) Call Quality Jobs in Navi Mumbai,Call Quality Job Vacancies in Navi Mumbai Maharashtra
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Call Quality Job Vacancies in Navi Mumbai

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Female - Walk-in Hiring For Sales Administration Executive

Acala Group

  • 1 - 2 yrs
  • 3.0 Lac/Yr
  • New Panvel Navi Mumbai
Call Quality Follow-up Documentation Lead Management Reporting Communication CRM Sales MS Hard Working Sales Administration
We are looking for a dedicated Sales Administration Executive to join our team in New Panvel. The ideal candidate should have 1 to 2 years of experience in sales administration and be able to work from our office. This role is best suited for female candidates.**Key Responsibilities:**- **Order Processing:** Manage customer orders by entering data accurately into the system and ensuring all orders are tracked and fulfilled on time.- **Customer Interaction:** Communicate with clients through phone and email to address inquiries, provide information about products, and resolve any issues.- **Sales Reporting:** Prepare regular sales reports and analyze data to support the sales team in making informed decisions.- **Database Management:** Maintain and update customer databases to ensure that all information is current and accessible for the sales team.- **Sales Support:** Assist the sales team with administrative tasks, including preparing presentations, coordinating meetings, and compiling sales materials.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and written, to interact effectively with clients and team members. Proficiency in Microsoft Office Suite, particularly Excel and Word, is essential for reporting and data management. Attention to detail and strong organizational skills are necessary for managing multiple tasks efficiently. The candidate should be a team player with a positive attitude and the ability to work in a fast-paced environment. Previous experience in a sales environment will be an advantage.
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Female - Tele Sales Officer Cum Sales Coordinator

Marfo Strategies Pvt Ltd

  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Vashi Navi Mumbai
Lead Generation Cold Calling & Warm Calling Client Qualification Appointment Setting ULIP Insurance Loans Zoho Marketing Communication Staff Management Convincing Power Tele Marketing Call Quality
Job Overview:We are hiring a proactive and energetic Tele Sales Officer Cum Sales Coordinator (Male/Female) to manage customer calls, support the sales team, and help drive revenue growth. The ideal candidate should have strong communication skills, a positive attitude, and the ability to coordinate sales activities efficiently.Key Responsibilities:- Make outbound calls to prospective customers and explain company products.- Handle inbound customer queries professionally and effectively.- Understand customer requirements and recommend suitable solutions.- Maintain records of calls, follow-ups, and lead statuses in CRM.- Coordinate with the field sales team for meetings, follow-ups, and closures.- Prepare proposals, quotations, and sales reports as required.- Monitor lead progress and ensure timely completion of sales tasks.- Maintain strong customer relationships for long-term business.Benefits:- Competitive Salary + High Incentives- Professional Training & Growth Opportunities- Supportive Work Culture- Fixed Working Hours- Performance-Based Rewards
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Telemarketing Manager || Freshers & Experienced

Scinext Group Skills & Technology Private Limited

Outbound Calling Marketing Communication Lead Generation Staff Management Call Quality Insurance Sales Convincing Power Cold Calling Outbound Sales Work From Home Tele Marketing
*Eligibility** Graduate (Any Stream) Mandatory* Age: 20 - 30 years* Freshers & Experienced (0 - 2 years) can apply* Good communication and analytical skills* Basic knowledge of MS Office & computer operations** policy issuance, endorsements, and renewals*** Processing customer service requests & documentation* Coordinating with internal teams for claims & operations* Ensuring compliance with IRDAI & company guidelines* Non-Voice, back-office role (no direct sales)Selection Process*1. Application & Screening by *Scinext Skills*2. HR Interview3. Operations/Managerial Interview4. Final Onboarding ICICI Bank*Compensation & Benefits** Salary Range: 2.0 - 3.2 LPA (depending on role & experience)* PF, ESIC, Insurance & other statutory benefits
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Opening For Call Quality Analyst

Jaden Executive Search and Recruitment Specialist

  • 1 - 5 yrs
  • 3.0 Lac/Yr
  • Navi Mumbai
Call Monitoring Call Quality
Quality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)
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Telecaller (Female Candidates Required)

Landmaark Realities

  • 1 - 4 yrs
  • 3.0 Lac/Yr
  • CBD Belapur Navi Mumbai
Good Communication Skills Call Quality Marketing Communication
Key Responsibilities:Make outbound calls to potential buyers and sellers from the provided leads database.Explain real estate services and property options clearly and confidently.Schedule site visits and follow up with leads to maximize conversion.Maintain a daily record of calls, leads, and follow-ups in the CRM system.Build and maintain strong customer relationships.Work closely with the sales and marketing team for campaign follow-ups.Handle inbound inquiries and provide relevant property information.Requirements:High school diploma or equivalent; bachelor's degree preferred.Excellent verbal communication in [English/Hindi/Local Language].Prior experience in telecalling, or sales is a plus.Basic knowledge of real estate and property types.Confidence, patience, and a positive attitude.Ability to handle rejection and stay motivated.Proficiency in using basic computer applications and CRM tools.Benefits:Fixed salary + incentives/commissions.Performance bonuses.Training and career development opportunities.Friendly and supportive work environment.
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Quality Lead (Female Candidates Preferred)

Healthcare At Home india pvt ltd

  • 3 - 6 yrs
  • 3.5 Lac/Yr
  • Ghansoli Navi Mumbai
Call Quality Pharmacovigilance Quality Check
Job Description: - Should have knowledge about Adverse Events (AE), PV and Quality check. Adverse Event reporting and its source data collection and Verification Adverse Event reconciliation Listening of sample calls and verifying with respect to AE reporting. Review of sample calls of FC, PTC Interaction summary with respect to AE reporting. Sample Audit of Rx with respect to AE reporting. Preparing report basics all Audit parameters and sharing with HCAH Management & Client Custodian of Adverse Event SOP and Tracker Conducting Process training and Pharmacovigilance / Adverse Event Reporting Should be responsible for checking all AEs, AE tracker, Zelthy hygiene check and Coordination with PV team. Should be responsible for doing Call quality, Documents check and PV check.
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Quality Associate

Congrow Bpo & Services

  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Navi Mumbai
Call Quality Analyst Quality Analyst Quality Control Quality Associate
Hiring for 1 Quality Associate Job in Navi Mumbai, Maharashtra, Call Quality Analyst,Quality Analyst,quality control, for Freshers,Required Educational Qualification is : Higher Secondary with Good knowledge in Call Quality Analyst,Quality Analyst,quality control etc.
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Call Quality Analyst

Auspro Services Pvt Ltd

  • 1 - 5 yrs
  • 6.5 Lac/Yr
  • Ghansoli Navi Mumbai
Computer Data Entry Operator COPA Call Quality Calibration CSAT
Quality Analyst Voice 1) Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.2) Compile and analyze statistical data.3) Listen to agent calls and give feedback 4) Ensure all quality parameters are met5) Publish Quality reports on timely basis6) Draft quality assurance policies and procedures.
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Jobs by Popular Location

Telemarketing Manager Fresher (Female)

Marfo Strategies Pvt Ltd

  • 0 - 1 yrs
  • Navi Mumbai
Lead Generation Cold Calling & Warm Calling Client Qualification Appointment Setting ULIP Insurance Loans Zoho Outbound Calling Marketing Communication Convincing Power Cold Calling Tele Marketing Staff Management Call Quality
Job Openings for Multiple Position (Female Preferred) - Tele Sales Officer cum sales Coordinator Job with 0 to 1 Year Experience in Vashi, Navi Mumbai having Educational qualification of : 12th Pass, B.A, B.B.A, B.Com, Other Bachelor Degree, Post Graduate Diploma, Any Master Degree with Good knowledge in Lead generation, Cold calling etc.
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Process Quality Analyst

Jaden Executive Search and Recruitment Specialist

  • 1 - 5 yrs
  • 3.3 Lac/Yr
  • Navi Mumbai
Call Monitoring Call Quality Audit Compliance Reporting
QA languages: Assamese,Telugu, Tamil, MalayalamQuality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)Eligibility Criteria: -18-35 years of age12th pass or aboveProficient/familiar in computer operationWork Location :- Koperkhairane, Navi Mumbai, 400706. (On site)
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