qa languages: assamese,telugu, tamil, malayalam
quality assessment and control: evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
provide feedback: deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
reporting: prepare detailed reports summarizing audit findings, trends, and areas for improvement. provide regular reports to the management team.
process improvement: work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
compliance: ensure that all customer service activities comply with legal and regulatory requirements.
customer feedback: incorporate customer feedback into quality assessment processes requirements
proven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.
excellent communication skills, both written and verbal.
knowledge of relevant industry regulations and compliance standards.
proficiency with microsoft office suite (word, excel, powerpoint)
eligibility criteria: -
18-35 years of age
12th pass or above
proficient/familiar in computer operation
work location :- koperkhairane, navi mumbai, . (on site)