Call Quality Analyst Job Vacancies in Chennai

Quality Analyst - please call 8939257775

Candidates should have an experience into following :- International Voice/ Blended process- Should have worked on the terms like 7QC tools , RCA and Feedback sharing strategies- Should have worked on customer servicesWork mode - US shiftsWork timings- 5 days working and 2 days rotational off

Reception Team Member 1. Handling all CMS calls 2. Resolving the Just dial queries & updating in Google sheet3. Booking appointments for grooming and swimming according to the slot availability 4. Sending Daily checklist 5. Updating the Practo appointment in Vetbuddy Software. 6. Replying to the emails received from the clients 7. FB post sharing to the joined Groups8. Sending the bulk message to visited clients 9. Handling pick up & drop queries 10. Handling maintenance work & getting work done 11. Sending batch settlement report 12. Updating & marking attendance properly13. Calling the vendor for all types of work to be done 14. Handling IT-related issues when the Internet not working 15. Uploading Pet pictures in profile 16. Sending Housekeeping plan every day17. Helping the clients to reach out to the Breeder and boarding 18. Giving proper information about the services to the walk-in client 19. Explaining the Grooming and swimming packages to the client20. Handling Jivo chat query 21. Sending SMS through Just dial 22. Resolving Dashboard message in vet buddy23. Collecting the Feedback from the client for Grooming & Swimming 24. Handing the Beverages25. Doing monthly reports for Grooming & swimming26. Sending the Grooming Template e-mail to the client27. Reporting about the workflow to the Reception In-charge-HOD.

Ensuring that the customer service executive provide quality service in line with the organizational objectives.Optimized quality assurance increases customer service executive's efficiency through behavior modificationEnhanced quality service to customers and improved close rates.It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.

Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.Added advantage: Should have knowledge on 7 QC tools. Must have a good knowledge on Excel. TNA/TNI/TTQ RAG analysis and BQM to identify bottom performers and support management.Contact:

Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.

Reception Team Member 1. Handling all CMS calls 2. Resolving the Just dial queries & updating in Google sheet3. Booking appointments for grooming and swimming according to the slot availability 4. Sending Daily checklist 5. Updating the Practo appointment in Vetbuddy Software. 6. Replying to the emails received from the clients 7. FB post sharing to the joined Groups8. Sending the bulk message to visited clients 9. Handling pick up & drop queries 10. Handling maintenance work & getting work done 11. Sending batch settlement report 12. Updating & marking attendance properly13. Calling the vendor for all types of work to be done 14. Handling IT-related issues when the Internet not working 15. Uploading Pet pictures in profile 16. Sending Housekeeping plan every day17. Helping the clients to reach out to the Breeder and boarding 18. Giving proper information about the services to the walk-in client 19. Explaining the Grooming and swimming packages to the client20. Handling Jivo chat query 21. Sending SMS through Just dial 22. Resolving Dashboard message in vet buddy23. Collecting the Feedback from the client for Grooming & Swimming 24. Handing the Beverages25. Doing monthly reports for Grooming & swimming26. Sending the Grooming Template e-mail to the client27. Reporting about the workflow to the Reception In-charge-HOD.