Call Quality Analyst Job Vacancies in Mumbai

Required Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner required

Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.

Dear Candidate,Greetings from CallarityWe are hiring for Quality Analyst Profile in our growing company.Location - WFO (Address): 307, Callarity Pvt Ltd, Cresent Business Square, Opp Gundecha Enclave, Kharani Road, Sakinaka,Andheri east, MumbaiDesired Profile:Someone who speaks and Understands English, Hindi fluently.Should have a good command on BPO Operational skills.Should have good knowledge of Excel to make reports in reference to performances.Min. 1 year of experience as Quality Analyst.Should be ready to join as per specified Roles and Responsibilities:Good Knowledge of Audit and Evaluation function.Ability to handle pressure and a natural go getter.Ability to lead associates and drive Quality culture.Understanding of the Business situation and capability to address issues.Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skill.Must be able to conduct audits for trainees during training and OJT (over and above floor audits). Driving quality initiatives in the team.Handle Call Audits and Call Center Quality.Responsible for Audit Accuracy & Quality Improvements.Candidate should have excellent problem solving capabilities and lateral thinking skills.

Hiring #QualityAnalystWith minimum 1 year international BPO experience as QAPackage:CTC 4.75LPARelocation acceptable from any part of IndiaJob Location: Malad - MumbaiWhatsApp HR- IT Brisk

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.

Highlighting problem areas in the process Identifying fatal errors and non fatal errors & take corrective/ preventive action.Giving feedback and improving their performance Responsible for quality targets and meeting deadlines.

Monitoring callsAssess agent performanceThe improvement of overall process performanceThe improvement of call, voice, and email quality made by executivesReduction of agent attritionHighlighting areas of risk within your businessIdentifying and addressing potential customer interaction issuesIncreased customer satisfaction and improved closures