BPO Non Voice Process Jobs in India

Writing## BPO Non-Voice Process - Coimbatore (Day Shift)Job Title: BPO Non-Voice Process ExecutiveLocation: Coimbatore, Tamil NaduShift: Day ShiftProcess: Non-Voice / Back Office### Job DescriptionWe are looking for motivated candidates for a BPO Non-Voice Process role in Coimbatore. The role involves handling customer requests and updating information through email, chat, data entry, and other back-office tasks without making or receiving customer calls.### Roles and Responsibilities- Handle email and chat support.- Perform data entry and maintain accurate records.- Process customer requests and update information in the system.- Verify documents and maintain data accuracy.- Follow company procedures and meet quality targets.### Skills Required- Basic computer knowledge and typing skills.- Good written communication skills in English.- Attention to detail and accuracy.- Basic knowledge of MS Office.- Ability to work in a team.### Eligibility- Freshers and experienced candidates can apply.- Minimum qualification: 12th pass or any degree, depending on company requirements.- Willingness to work in a day shift.Work Location: Coimbatore, Tamil NaduShift Timing: Day Shift

Key Responsibilities & DutiesCall Handling: Perform outbound calls to prospective customers or handle inbound customer inquiries following predefined scripts and guidelines.Lead Generation & Sales: Pitch company products/services clearly, handle customer objections, and convert potential leads into qualified sales or appointments.Customer Support: Provide accurate information regarding products, services, pricing, or billing, and resolve customer complaints efficiently.Data Management: Log, update, and maintain detailed, accurate records of every customer interaction and call outcome in the CRM system or spreadsheet trackers.Follow-Up: Conduct timely follow-ups with interested prospects to guide them through the sales or inquiry pipeline.Target Achievement: Consistently meet or exceed daily/weekly/monthly quotas for call volume, talk time, lead generation, or sales targets.Market Feedback: Share recurring customer feedback, concerns, or common objections with supervisors to help refine script quality and sales strategies.

WE'RE HIRING CUSTOMER SERVICE ASSOCIATE INTERNATIONAL BANKING - CHAT PROCESS Location: Sector 62, Noida. Process: International Banking - Chat Position: Customer Service Associate ELIGIBILITYGraduate / UndergraduateMinimum 6 months International BPO Chat experienceInternational Chat experience is mandatoryStrong written English / C1 proficiencyGood grammar, typing & customer-handling skills KEY RESPONSIBILITIESHandle customer queries through chatProvide quick & accurate resolutionsDeliver premium customer experienceMaintain quality & compliance standardsMaintain customer interaction records SALARY30% hike of salary Typing: 35 WPM 90% Accuracy SHL: 70% IMPORTANT Notice Period: 0-5 Days Hiring Zone: Within 30 KM Uttam Nagar & Dwarka excluded Cab available within eligible zone Relocation candidates not considered International Voice + Chat candidates can be considered APPLY NOW - 6393317658

We are looking for a dedicated Telecaller to join our team in Chengalpet, Chennai. This full-time position is open to individuals with 0 to 3 years of experience and requires a minimum educational qualification of 10th pass. As a Telecaller, your main responsibilities will include:- Contacting potential customers over the phone, introducing them to our services, and addressing their queries.- Ensuring customer satisfaction by providing accurate information and resolving any issues.- Keeping records of calls and customer feedback as part of our quality assurance process.Applicants should possess strong communication skills along with a friendly and approachable demeanor. Basic computer skills are required to maintain call logs and customer data. A positive attitude and the ability to work independently will be essential for success in this role.This position mandates working from the office, and candidates must be 18 years or older. Successful candidates will benefit from provided accommodation and meals. Freshers are encouraged to apply.We expect a high level of dedication and a willingness to learn, as well as the capability to handle multiple tasks efficiently. The role requires individuals who can adapt swiftly to a dynamic environment. If you are ready to start your career in telecalling, we invite you to apply immediately.

Handle incoming and outgoing calls with prospective customers.Generate leads and follow up with potential clients.Explain real estate projects, properties, pricing, and offers to customers.Schedule site visits and coordinate with the sales team.Maintain regular follow-ups with leads through calls and WhatsApp.Achieve assigned sales and lead-conversion targets.Maintain customer information and daily calling reports.Build and maintain good relationships with prospective clients.

We are looking for a motivated Telecaller to join our team in Kolkata. This is a part-time, work-from-home position suitable for individuals with little to no experience, making it an ideal opportunity for freshers. nnKey Responsibilities:n- Make Outbound Calls: You will be responsible for reaching out to potential customers and providing them with information about our products or services.n- Handle Inbound Calls: Respond to incoming inquiries and assist customers with their questions or issues in a professional manner.n- Maintain Call Records: Keep accurate records of conversations and feedback from customers to help improve our services.n- Achieve Targets: Work towards achieving daily or weekly targets set by the team leader, ensuring a high level of customer satisfaction.nnRequired Skills and Expectations:nThe ideal candidate should have strong verbal communication skills and a friendly demeanor to engage effectively with customers. You should be able to listen carefully and respond appropriately to customer needs. Basic computer knowledge is essential, along with the ability to navigate through necessary software. A proactive attitude and willingness to learn are important traits for this role. As you will be working from home, self-discipline and excellent time management skills are crucial to ensure productivity and effectiveness in your tasks.

As a Telecaller, you will engage with customers and assist in providing information related to our services. This role primarily involves making outbound calls and handling inquiries in a non-voice process environment.Key Responsibilities:- Conduct outbound calls to potential clients to provide information about services and assist them with their inquiries. This requires effective communication to ensure clarity and understanding.- Work collaboratively within a team setting, potentially in positions like Team Leader or Assistant Manager, guiding and supporting team members to achieve targets.- Participate in various telecalling operations, ensuring consistency in quality and adherence to protocols.Required Skills:- Ability to communicate clearly and effectively in both spoken and written forms.- Strong listening skills to understand customer needs and address their queries efficiently.- Familiarity with working in a team environment, with the ability to motivate and assist peers when necessary.- Time management and organizational skills are essential to handle multiple calls and tasks effectively.Expectations include a commitment to maintaining a positive attitude, dedication to achieving goals, and the ability to work from the office in Guindy, Chennai. Accommodation and food facilities are available to ensure that team members have their basic needs met while working. This is a full-time position, requiring an individual who has completed at least their 10th standard education, with 0 to 3 years of experience preferred.

As a BPO Telecaller, you will play a vital role in our team by engaging with customers through telecalling in a non-voice process environment. You will be responsible for assisting team leaders, managing calls effectively, and ensuring a high level of customer satisfaction.Key Responsibilities include:- Engaging with customers through telecalling: You will initiate and handle outbound calls, providing information and answering queries.- Supporting team operations: Assist team leaders in managing day-to-day activities and ensuring smooth workflow within the team.- Managing customer inquiries: You will address customer concerns professionally and ensure prompt resolution.Required skills and expectations:- Strong communication skills: Clear and effective spoken communication is essential for engaging with customers.- Team collaboration: You must work well in a team environment, supporting colleagues and contributing to team success.- Basic computer literacy: Familiarity with phone systems and basic computer operations is required.- Ability to follow instructions: You should be able to follow directions from team leaders and management effectively.This is a full-time role, and you will be expected to work from our office located in Guindy, Chennai. Benefits include provided accommodation and meals for your convenience. A positive attitude and a willingness to learn will greatly help you thrive in this position. Ideal candidates will have 0 to 3 years of experience and must have completed at least the 10th grade.

We are looking for a detail-oriented and responsible BPO Associate to join our Non-Voice Process team, with a focus on medical transcription, typing, data entry, and documentation. The candidate will be responsible for accurately transcribing medical information from audio or written sources, preparing and formatting medical reports, and reviewing documents for spelling, grammar, punctuation, and formatting errors. Candidates should have good English grammar, vocabulary, sentence construction, and strong written communication skills. Good typing speed and accuracy are essential, along with excellent attention to detail and the ability to identify and correct errors. Basic knowledge of medical terminology, healthcare documentation, and computer applications such as MS Word and Excel will be an added advantage. The candidate must be able to follow standard operating procedures, maintain patient and company information confidentiality, achieve daily productivity and quality targets, and complete assigned tasks within the required turnaround time. Candidates should be comfortable working on repetitive documentation tasks and should have the ability to work independently as well as as part of a team. Freshers with good typing, English grammar, and computer skills are welcome to apply. Candidates with prior experience in medical transcription, healthcare BPO, non-voice processes, data entry, proofreading, or documentation will be preferred. Willingness to work in rotational shifts, including night shifts, may be required depending on business requirements. Strong commitment to accuracy, quality, discipline, and continuous learning is expected.

We are seeking a dedicated BPO Telecaller to join our team, working part-time from the comfort of your home. This role is ideal for individuals with 0 to 1 year of experience and requires a minimum education level of 12th pass. Key Responsibilities:- Making Calls: You will reach out to potential customers through phone calls to promote our products or services.- Providing Information: It is your duty to explain the details of our offerings clearly to customers, ensuring they understand the benefits.- Handling Queries: You will answer any questions or concerns that customers may have, providing accurate and helpful responses.- Updating Records: Keeping track of customer interactions is important; you will need to accurately document your calls and outcomes in our system.- Meeting Targets: You will be expected to meet certain call and conversion targets, contributing to the overall success of the team.Required Skills and Expectations:- Candidates must possess excellent communication skills, both verbal and written, to effectively engage with customers.- Basic proficiency in computer operations is necessary to navigate calling software and record keeping.- A friendly and persuasive personality is important to build rapport with customers.- Candidates should be self-motivated, capable of working independently, and managing their time efficiently.- Being open to feedback and continuously improving personal performance is essential for success in this role.

1. Make outbound calls to potential and existing clients.2. Explain company's IT/software services to clients.3. Generate leads through telephonic communication.4. Follow up with interested clients and maintain regular communication.5. Understand client requirements and coordinate with the sales team.6. Maintain proper records of calls, leads and follow-ups.7. Achieve assigned sales and follow-up goals.

We are looking for a dedicated and motivated female Telecaller to join our team in Vadodara. This full-time position is ideal for freshers who have completed their 10th grade and are eager to begin their career in a dynamic environment.Key Responsibilities: - Customer Interaction: Engage with potential customers over the phone to understand their needs and promote our services effectively. - Lead Generation: Collect and manage leads from various sources, ensuring accurate and timely follow-up to convert them into clients. - Data Entry: Maintain accurate records of customer interactions and update our database to reflect any changes or follow-ups required. - Feedback Collection: Gather feedback from customers about our services and relay this information to the management team for improvements. - Team Collaboration: Work closely with team members and supervisors to meet daily goals and improve performance.Required Skills and Expectations: Candidates should possess excellent verbal communication skills and have a pleasant phone demeanor to engage customers positively. A strong willingness to learn and adapt to new processes is essential. Familiarity with basic computer functions is preferred but not mandatory. The ideal candidate should be punctual, motivated, and capable of working well in a team environment, contributing to collective goals. A proactive approach to problem-solving and the ability to handle rejection gracefully are important traits for this role.

Position: Chat Process ExecutiveDepartment: Customer SupportExperience: 2 - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Chat Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

We are looking for a dedicated Customer Care Associate to join our team in Mohali. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions through phone calls, emails, or chats promptly and courteously to provide assistance and resolve issues.- Provide Product Information: Educate customers about our products and services, ensuring they have all the necessary information to make informed decisions.- Resolve Complaints: Address customer concerns by identifying the problem and finding a suitable solution to enhance customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and feedback to help improve our services and identify trends.- Collaborate with Teams: Work with other departments to ensure seamless service delivery and to escalate issues that require further attention.Required Skills and Expectations:- Communication Skills: You should be able to communicate clearly and effectively with customers, both verbally and in writing.- Problem-Solving Ability: Strong analytical skills are needed to assess customer issues and find appropriate solutions quickly.- Team Player: Willingness to work collaboratively with colleagues to achieve common goals and improve service quality.- Adaptability: Ability to handle different customer personalities and adjust your approach as needed.- Basic Computer Skills: Familiarity with computer systems, including office software and customer relationship management (CRM) tools will be beneficial.We welcome candidates with 0 to 6 years of experience and who have completed at least their 12th grade. If you are passionate about helping others and have a customer-friendly attitude, we look forward to hearing from you.

We are looking for a Chat Support Executive who will be responsible for assisting customers through online chat. This role requires effective communication and problem-solving skills to meet customer needs.Key Responsibilities:- Respond to Customer Queries: Quickly address questions and concerns raised by customers via chat, ensuring a timely response to enhance customer satisfaction.- Provide Product Information: Deliver accurate information about products, services, and company policies, helping customers make informed decisions.- Resolve Issues: Identify and troubleshoot customer problems, working diligently to find effective solutions and escalate issues when necessary.- Maintain Chat Records: Keep detailed records of chat interactions for future reference and to improve service quality.- Collaborate with Team: Work closely with other team members to share insights and improve the overall customer experience.Required Skills and Expectations:- Strong communication skills: Ability to convey information clearly and effectively in written form is crucial for this role.- Customer-centric attitude: A genuine desire to help customers and resolve their issues promptly is essential.- Basic computer skills: Familiarity with chat support systems and basic computer operations is necessary for conducting chat support efficiently.- Problem-solving abilities: Must be able to think quickly and creatively to resolve customer issues and improve their experience.- Team player: Willingness to collaborate with peers and contribute to a positive work environment is expected.

We are looking for a BPO Telecaller to join our team in Guindy, Chennai. This is a full-time office position suitable for candidates with 0 to 3 years of experience and a minimum educational qualification of 10th pass. As a BPO Telecaller, you will be responsible for engaging with customers through telecalling, effectively addressing their inquiries, and delivering excellent customer service. You are expected to work within a team, assisting in the management and coordination of tasks as needed. Key responsibilities include:- Conducting telecalling activities to connect with customers and resolve their queries.- Contributing to a team environment and assisting team leaders with daily operations.- Managing customer data and maintaining accurate records for follow-up actions.The ideal candidate should possess strong communication skills and have a good command of the local language. You should be able to work efficiently in a team and demonstrate a proactive approach to problem-solving. Additional requirements include: - A willingness to work from the office in Guindy, Chennai.- Commitment to your role and the ability to handle multiple tasks effectively.Benefits include accommodation and meals provided, enhancing your experience while working with us. We welcome motivated candidates eager to grow in a supportive and collaborative environment.

Key ResponsibilitiesMake outbound calls to prospective and existing customers to promote products and services.Generate leads and convert inquiries into sales opportunities.Explain product features, benefits, and pricing to customers.Understand customer requirements and recommend suitable solutions.Follow up on leads, inquiries, and quotations to maximize conversions.Maintain accurate records of customer interactions and sales activities in CRM systems.Achieve individual and team sales targets.Handle customer objections professionally and effectively.Coordinate with internal departments to ensure smooth order processing and customer satisfaction.Prepare daily, weekly, and monthly sales reports.

Key ResponsibilitiesMake outbound calls to prospective and existing customers.Explain products, services, and promotional offers.Generate and qualify leads for the sales team.Handle customer inquiries and resolve basic concerns.Maintain accurate call records and customer information in the CRM system.Follow up with customers regarding inquiries, appointments, and sales opportunities.Achieve daily, weekly, and monthly calling targets.Build and maintain strong customer relationships.

Key Responsibilities1. Outbound Calling & PitchingDaily Call Volume: Maintain a consistent volume of outbound calls (typically 80-100+ calls per day) using cold data, marketing leads, or incoming inquiries.Script Delivery: Deliver clear, enthusiastic, and persuasive scripts to introduce the company's value proposition, adjusting the tone based on the customer.