BPO Manager Jobs in India

Key Responsibilities:1. Supervise and manage a team of BPO agents: As a BPO Manager, you will be responsible for overseeing a team of BPO agents, providing guidance, support, and training as needed.2. Monitor performance and productivity: You will need to track KPIs, evaluate team performance, and implement strategies to improve productivity and efficiency.3. Resolve customer complaints and issues: Addressing customer concerns and ensuring satisfactory resolutions will be a key aspect of your role as a BPO Manager.4. Develop and implement policies and procedures: Create and enforce operational policies and procedures to streamline processes and ensure consistent service delivery.5. Conduct team meetings and training sessions: Organize regular team meetings and training sessions to keep agents informed, motivated, and updated on new procedures.Required Skills and Expectations:- Strong leadership and communication skills: Ability to lead a team effectively, communicate clearly, and motivate team members.- Problem-solving and decision-making skills: Capable of resolving issues efficiently and making informed decisions.- Attention to detail: Ability to pay close attention to details, ensuring accuracy in all aspects of work.- Time management: Efficiently manage time and prioritize tasks to meet deadlines.- Knowledge of BPO industry: Understanding of BPO operations, customer service principles, and industry trends.

Bpo manager required Male female can apply No age limit

Hi this Side - *golden Earnings Opportunities * Job Description: Hr Manager Work You have to Hire the Candidates for Hr Roll Only Work from Home Location: *work from Home* Work Days: Monday to Saturday. Off : Sunday is Totally Off Timing: 10 am to 4 Pm Fixable Work Timing Salary: *15k* Plus Incentive/month. Language: *english, Hindi, Kannada* Plus Local Language Interview Will Be Conducted Online On Google Meet App. Only Smartphone with Internet Required. with Zero Investment *no Laptop Needed* this Side Bibi Aisha Manager

Were Hiring: Soft Skills TrainerLocation: KotaSalary: Up to 40,000/monthTimings: 9 AM to 6 PM (6 days a week)Vacancies: 2 PositionsExperience Required: 2 YearsEducational Qualification: B.B.A, B.Com, M.B.A/PGDM, M.Com, Any Masters DegreeKey Skills Required:BPO Training, BPO Operations, BPO Analyst, BPO Manager, Soft Skills Trainer, Soft Skills TrainingContact us:Phone: 0926776-8888Email: info@grconsultancy.co.inJoin a leading NGO and contribute to impactful training programs. Apply now or share with someone who fits the role!#SoftSkillsTrainer #JobOpening #KotaJobs #CareerOpportunity #HiringNow

We are looking for 06 BPO Manager Posts in Delhi NCR, with deep knowledge in BPO Voice and Required Educational Qualification is : Secondary School

Hiring Customer Service Associate for Amazon BPOAn opportunity to join Global Leader in EcommerceRequirementsExcellent communication skills in EnglishShould have good computer knowledgeShould have excellent skills in interacting with customers on callFresher/Experience both can applyMale /Female both are welcomeDay & Night shifts availableJob Location: DLF, Gomti Nagar, LucknowAttractive salaries offeredImmediate Joiners PreferredFor details, pls call or whatsapp:HR Numaya: 9555-136-921HR Shazir: 790-5454-097

Urgent hiring for International processDescription:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces

JOB FUNCTIONDirect/Manage/Supervise technical team to support multiple datacenters and office networksServing as the primary contact for offshore operational supportOwn management of operational efficiencyRecruits, mentors, and builds an effective organization in support of the network operationFacilitate onboarding of new network deliveries to operationsKnowledgeable and lead cross functional teams through projects with competing prioritiesServe as escalation point for proactively research and troubleshootImplement and maintain quality control measuresAccountable for Epsilon network operationsAccountable for resolving all project level, cross-functional and escalationsManage client expectations for data communications connectivity and related services to Epsilon products and applications, throughout project(s) lifecycleHigh organizational skillsAbility to handle multi-tasks, prioritize and meet deadlinesAbility to work efficiently and productively with minimal direction or guidanceCapable of exercising extreme discretion and independent judgmentAbility to communicate, both verbally and written, with a high level of confidencePerform basic support concepts such as ticketing systems, root cause analysis and task prioritizationMaintains operational excellence in the ITIL service delivery processes and framework

Dealing customers and typing data's in computer .1) International voices-eng fluency is mandatory. 2) Domestic voice- Tamil language is known.

In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right directionResponsibilities Propose hiring solutions for new businesses Ensure key targets are met like on time delivery, Cost per Hire, Replacement cost etc. Promoting low cost channels to deliver maximum requirement like campus, referrals and Direct to talent (Portals; Social Media; Job Fairs; etc.) maintaining quality of hire Check on the hiring process and highlight any deviations from the company policy Ability to Highlight risk accounts on time with appropriate data points Drive team to be compliant and ensure all processes are followed as per audit guidelines Ability to map profiles hired in Company to other organizations and quote any challenges/changes needed for hiring those profiles Willing to work on weekend drives if required

Should Had the Ability to Handle Staff and Generate Sales

Handle Customers Inbound And Outbound Calls and Solving Queries Any Graduate with 8 + years of experience in any MNC in operations role. High Proficiency in English - Written and Verbal. Ready to take ownership and accountable for the process aligned Flexible with working hours/ under pressure environment Demonstrate high quality of team handling skills by way of coaching and assisting team members. Good analytical skills. Assist Managers in terms of providing inputs as and when required Identify the areas of improvement within the process and suggest ideas. Ensure all the client escalations are handled and responded within the agreed timeline.

Position Quality Assurance FellowJob Function:-Outbound Calling & ReportsVacancy:-10Skills & Responsibilities:-Primarily, as part of the Haqdarshak team, the following skills and responsibilities shall engulf your role:Being part of the central quality check team; need to call and interact with the important stakeholders of HESPL i.e. existing citizens who are beneficiaries of our services, new customers and field-level Operations teams (internal employees and Haqdarshaks)Ensure all the quality checks are conducted in an effective and professional manner and in accordance with the established policies and procedures.Ability to effectively and professionally communicate with persons of all backgrounds.Maintain a high degree of product knowledge and service expertise.Ensure all the given targets are met as per the deadlines with the ability to do multitasking.Ability to manage high volumes, to do calls in multiple language and work effectively under pressure when requiredMaintain all call logs/voice records with daily reports to the Line Manager & concerned teamsUnderstanding the on-ground impact of various projects across Pan-IndiaVisit a field once or twice a month to check the quality of the application.Attend and participate in meetings & conferences online or offlineExcellent analytical skills with good time managementGood analytical skills & detail orientedGood communication skills and building rapport over calls over with good verbal & written skillsAdhering to organizational protocols and maintaining high level of integrity & neutralityProficiency in speaking, reading, writing in minimum of two languages is mandatory Hindi/ Bengali/ Tamil /Punjabi /Kannad/TelguWork Experience:- 1&2 Year

Responsible to meet all agreed client SLAs and performance parametersProvide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service.Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer.Identify areas of concern and under performance and take corrective measures, Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancements.Provide hands on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring.Single point of contact for the team and the senior management through effective communication on key deliverables.Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward systems based on dataDevelop productive, profitable and achievement oriented working environment for employeesSupervise operations team to ensure operational excellence , Responsible for Customer/client interactionEvaluate and coordinate operational, administrative, IT and HR issues for the teamDevelop and maintain operational guidelines for staffsOversee operational cost, risk and audit activitiesAssist in interviewing, recruiting, training, performance evaluation, promotion and termination activitiesGenerate operational reports for management as needed

Job Function:? Identify the trends and have a deeper insight into the data while communicating with citizens? Conduct quality probes on the citizen application with a deep drill down, analyze different element while talking to the citizens and getting to the factors causing the problem and develop the solution? Do outbound calls to the citizen who have done the applications with our HD and collect the necessary information? Interact with citizens who call on the helpline and explain them various schemes and its benefits and resolve their queries and translate them into new applications? Do proof verification and validate the document uploaded on the portal? Generate reports based on the calling data and share insights with the operations team? High degree of product knowledge and service expertise with the latest update.Personal Attributes? Ability to manage high volumes of calls in multiple languages (at least two languages) and achieve the daily call target? Good analytical skills& detail oriented? Candidate should be tech-savvy Good communication skills, proficiency in excel with ability to generate reports & graphs, conversant with Gmail and google drive, basic knowledge of computers and proficient in writing professional emails? Preference will be given to candidates from BPO backgrounds or experience of working on telephony systemJob Location Preferably in Delhi, Bangalore & Pune

Urgent hiring for International chat processDescription:- chat process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on chat- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at eight-zero-eight-one-nine-five-seven-two-six-sevenWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforce