Outbound Voice Process Jobs in India

- Lead a team of BPO agents: You will be responsible for overseeing and guiding a team of BPO agents to ensure they meet performance targets and deliver excellent customer service.- Monitor team performance: Keep track of key performance indicators (KPIs) such as call quality, productivity, and customer satisfaction to identify areas for improvement and provide feedback to team members.- Conduct training and coaching sessions: Develop training programs and provide continuous coaching to help team members improve their skills and knowledge.- Handle escalations: Address customer complaints or complex issues that require escalation, ensuring timely resolution and customer satisfaction.- Collaborate with other departments: Work closely with other departments to streamline processes, resolve issues, and enhance overall operations.- Provide regular reports: Prepare and present reports on team performance, trends, and recommendations for improvement to senior management.Skills and Expectations:- Strong leadership skills: Ability to motivate, inspire, and lead a team to achieve goals.- Excellent communication skills: Clear and effective communication with team members, clients, and other departments.- Problem-solving abilities: Capacity to quickly identify and address issues to ensure smooth operations.- Customer-focused mindset: Dedication to providing exceptional service and ensuring customer satisfaction.- Adaptability: Ability to handle a fast-paced and constantly changing work environment.

Key Responsibilities:1. Handle international customer inquiries: Respond to customer queries and provide information about products or services offered by the company to customers located in different countries.2. Resolve customer complaints: Address and resolve customer issues and complaints in a timely and professional manner to ensure customer satisfaction and loyalty.3. Process orders and returns: Assist customers with placing orders, processing returns, and tracking shipments to ensure a seamless buying experience.4. Communicate with international team: Collaborate with the international team to coordinate customer support efforts and provide feedback on customer trends and preferences.Required Skills and Expectations:1. Excellent communication skills: Ability to clearly and effectively communicate with customers from different countries via phone, email, or chat channels.2. Problem-solving skills: Capacity to quickly assess customer issues, identify solutions, and resolve problems to meet customer needs.3. Multitasking abilities: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining high-quality service.4. Cultural sensitivity: Understanding and respect for different cultures and customs to ensure respectful and effective communication with international customers.

- Identify and qualify leads: Responsible for researching and identifying potential leads through various channels such as cold calling, email campaigns, and networking events.- Build and maintain relationships with potential clients: Engage with leads to understand their needs and build rapport to convert them into qualified sales opportunities.- Conduct product demos and presentations: Showcase the company's products or services to prospective clients to demonstrate their value and benefits.- Collaborate with sales team: Work closely with the sales team to hand off qualified leads and provide necessary information to support the sales process.- Meet and exceed sales targets: Set and achieve sales goals to contribute to the overall growth and success of the business.- Excellent communication skills: Ability to effectively communicate with potential clients through various channels such as phone calls, emails, and in-person meetings.- Strong sales acumen: Demonstrated ability to understand customer needs, overcome objections, and close deals effectively.- Goal-oriented mindset: Motivated to achieve and exceed sales targets, with a focus on driving revenue and business growth.- Proven track record in sales: Previous experience in sales or lead generation, with a track record of meeting or exceeding sales targets.

We are BROWNROOF, a highly trusted recruitment agency, and we're hiring on behalf of our prestigious international healthcare BPO client in Thane. This is your opportunity to join a leading organisation with excellent earning potential and opportunities for career growth.Position: Associate - International Voice Process/CollectionsLocation: Thane (Candidates from Mumbai only, except Western Line)Salary: Upto 42,000 per monthEmployment Type: Full-Time, PermanentKey Highlights: Work with a Leading International Healthcare BPO 5-Day Work Week with Rotational Offs Permanent Employment Clear Growth Path & Career Development Professional Work Environment with Global ExposureJob Responsibilities1. Handle inbound calls from international customers with empathy and professionalism.2. Listen actively to customer concerns and provide accurate information about healthcare services.3. Resolve queries efficiently using CRM software and internal knowledge bases.4. Document all interactions and maintain detailed records in company systems.5. Collaborate with team members and supervisors to ensure seamless service delivery.6. Meet individual and team performance targets while maintaining quality standards.7. Adapt to a fast-paced environment and manage multiple tasks simultaneously.RequirementsWhat We're Looking For:Excellent English Communication Skills (Verbal & Written)Strong Problem-Solving & Analytical AbilitiesHigh Empathy & Active Listening SkillsComputer Literacy & CRM KnowledgeComfortable Working in Night ShiftsFlexibility with Rotational Week OffsMinimum 1 Year in Customer Service/ any International Voice ProcessHealthcare BPO Experience is a BIG ADVANTAGEMinimum HSC Passed (Graduates Preferred)BenefitsPerks and Benefits:UNLIMITED INCENTIVESCompetitive salary package up to 35,000 per month (or even higher for exceptional candidates)Permanent employment with growth opportunities.Exposure to international healthcare processes.Skill development in CRM tools and customer service excellence.Collaborative team environment with supportive management.Clear career progression path within the organisation.

Hiring: Customer Support Associate (UK Non-Voice)Join our BPO team for a UK non-voice process. Handle customer and take survey training will be provided!Requirements: Good written English, basic computer skills,freshers welcome.Schedule: 6 days/week, Sunday fixed off.Perks: Training, growth, attractive salary + incentives.Location: Work from office only (Behala-Taratala)

Key responsibilities:1. Conduct outbound calls to potential customers: The telesales executive will be responsible for making calls to individuals or businesses to promote products or services.2. Pitch products or services: Presenting the features and benefits of the product or service in a compelling manner to persuade the customer to make a purchase.3. Maintain call records: Keeping track of all calls made, responses received, and follow-ups required in a systematic manner.4. Achieve sales targets: Meeting or exceeding monthly sales targets set by the team lead or sales manager.5. Provide excellent customer service: Addressing any queries or concerns raised by customers in a professional and courteous manner.Required skills and expectations:1. Good communication skills: The ability to communicate effectively over the phone to engage with customers and pitch products or services.2. Persuasion skills: Being able to convincingly sell products or services to potential customers.3. Basic computer knowledge: Proficiency in using basic computer applications to maintain call records and generate reports.4. Patience and resilience: Dealing with rejection and handling difficult customers with patience and professionalism.5. Team player: Willingness to work collaboratively with other team members to achieve collective sales goals.

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.Key Responsibilities;Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.Monitor performance (conversion, reachability, and customer satisfaction).Provide coaching, feedback, and motivation to team members.Ensure 100% compliance with process and reporting requirements.Coordinate with Quality, Training, and Management teams for smooth operations.Handle escalations and ensure timely resolution.What Were Looking For;Minimum 2 years of experience in a call center as a Team LeaderStrong communication & leadership skills.Goal-oriented with a problem-solving mindset.Familiarity with Microsoft Excel and reporting practices.What We Offer;Attractive salary + performance incentives.Growth opportunities within the organization.A supportive and professional work environment.Recognition programs and employee engagement activities.

Customer Support Executive (TNEB Tamil & Hindi voice process)Company: TNEB (Tamil Nadu Electricity Board) TANGEDCOPosition: TNEB Electricity Customer Support Inbound Voice ProcessType: Bulk Hiring Qualification : GraduatedResponsibilities:Handle customer queries related to EB (Electricity Board) connections.Provide accurate information and resolve issues efficiently.Shifts:Tamil Process Rotational shifts (timing to be updated at interview).Hindi Process Day shift (9:30 am6:00 pm) / Afternoon shift (1:00 pm9:00 pm).Benefits: ESI, PF deductions, Attendance allowance, OT pay.Joining: Immediate joiners

Look for trainers with experience in international BPOs, especially with US/UK clientsPrioritize candidates with voice & accent training and soft skills coaching

Company: APT IT SolutionsLocation: VisakhapatnamEmployment Type: Full-Time Immediate Joiners PreferredRole: Tele Caller ExecutiveKey Responsibilities: Make outbound calls to potential students from provided leads.Explain course offerings and address queries.Schedule demo sessions and follow-up for enrollment.Maintain call logs and report updates to team leads.Build strong rapport and trust with prospective learners.Maintain accurate records of conversations, follow-up actions, and outcomes in the CRM/lead tracker.Achieve weekly/monthly call targets and conversion goals set by the team.Keep updated with course details, offers, batches, and trainer information to address client queries effectively.Key Skills:Good communication in English, Hindi, or TeluguConvincing & positive attitudeBasic knowledge of Excel / CRM toolsPrior experience in education sales or counseling (optional)Mode of Interview: Online/OfflineWork Location: OnsitePreferred: Any Graduates Eligible for freshers/experiencedSalary: Confidential For any queries, feel free to reach out at: +91 91540 79467 jyothirmayi.coepd@gmail.comWe look forward to meeting you.Best of Luck! HR Team, APT IT Solutions

Dear candidates your are invited for an interview at spancore technologyWe have immediate openings in voice process for us /uk night shiftWonderful opportunity for candidates having 0 to 5 Years of experience. In us process All candidates interested to have a successful career in the BPO industry, can apply. Must have excellent communication skills. Tamil and English and any one languagesInterviews are going on for Voice process & Technical support voice process with excellent package & comfortable shifts. Qualification: Any Grad fresher or experience; PG; Interview Rounds: HR Requirement: 1. Hiring for Inbound & Outbound Voice Process.2. Graduates/ freshers or having BPO/ non - BPO experience are eligible. 3. Designation: - Customer Care Advisors/ Sr. Customer Care Advisors.4. Good Communication Skills.Skills and Specifications: Fluency in any one must, should have good communication skills.Adress:Gandhipuram coimbatore 641009

Team Leader 1.Taking Incoming & outgoing calls 2. Forward Appointment to Clinic Group3. Reschedule Appointment4. Daily update report after 2 hour Between11am to 7pm5. Training given to New Telecaller6. Listen calling team Recording

Position: US Lead Generation Voice Process AgentCompany: Galactic Client ServicesJoin our team at Galactic Client Services, a leading BPO company, as a US Lead Generation Voice Process Agent! We are currently seeking highly motivated and dedicated individuals to join our dynamic team and help us deliver exceptional services to our clients.As a US Lead Generation Voice Process Agent, you will play a crucial role in generating leads and bringing in new potential clients for our US-based clients. You will be responsible for making outbound calls to businesses and individuals in the US, promoting our client's products or services, and capturing their interest to set up appointments or further sales discussions.Key Responsibilities:-Utilize provided scripts and resources to make outbound calls to potential clients in the US-Manage a high volume of calls while maintaining a professional and positive demeanor-Explain product or service offerings and answer any questions from potential clients-Collect and record necessary data from each call, such as contact information and potential sales opportunities-Use persuasive techniques to capture interest and set up appointments for our clients-Meet or exceed daily and monthly lead generation targets-Collaborate with team members and contribute to team goals and initiatives-Maintain a high level of knowledge and understanding of our client's products or services-Adhere to all company policies and proceduresQualifications:-A minimum of 1-2 years of experience in a sales or lead generation role, preferably in a call center or BPO environment-Excellent communication and listening skills-Ability to build rapport and establish trust with potential clients over the phone-Strong persuasive and negotiation skills-Self-motivated and able to work independently-Ability to handle rejection and remain positive in a high-volume call environment-Proficiency in using CRM software and tools-Flexible to work in a rotating shift schedule, including weekends if required-Must have a high-speed and stable internet connection-Fluency in English, both written and verbal, with a neutral accentBenefits:-Competitive salary with performance-based incentives-Ongoing training and development opportunities-Fun and inclusive work culture-Health insurance and other benefits package-Opportunities for career growth within the company-Work from the comfort of your own homeJoin our team and be a part of our mission to provide exceptional services to our US-based clients. Apply now and let's grow and succeed together at Galactic Client Services!

Customer Acquisition SpecialistWork From OfficeWhat We Offer:Transportation allowanceCanteen SubsidyHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork Life Balance InitiativesRewards & RecognitionInternal movement through IJPWhat You Will Be Doing:Initiate contact with potential U.S. business customers through phone calls, emails, and other electronic communication.Conduct outbound and inbound calls to business services, effectively manage objections to close sales.Make 90 to 100 cold calls daily, engaging in meaningful business conversations to uncover gaps where our solutions can assist.Use persuasive communication and negotiation techniques to meet customer needs and secure sales.Develop customized solutions for customers, positioning services as essential resources for their operations.Set appointments or close deals with customers.Consistently meet or exceed daily, weekly, and monthly sales goals.Record detailed and accurate notes of customer interactions in CRM software.Implement, manage, and track individual sales goals.What We Expect You To Have:12th pass or Diploma candidates can apply; If candidate is graduate then it is an add-on.Excellent verbal & written communication and persuasion skills.Strong strategic thinking and negotiation abilities.High resilience and adaptability, capable of handling challenging sales situations and overcoming objections.Detail-oriented with a strong work ethic and organizational skills.Proactive, goal-oriented mindset with motivation to succeed in a competitive sales environment.Previous customer service or sales experience in a call center or BPO environment preferred.Working knowledge of operating systems, particularly Microsoft Windows 10, and a basic understanding of internet fundamentals.Familiarity with record management procedures is a plus.Effective analytical, problem-solving, and decision-making skills.Ability to access and research multiple sources of data.Ability to multitask and work effectively under pressure in a team-oriented, high-demand, fast-paced environment.

2+ years of experience in a team lead or campaign management role.Strong knowledge of website campaign strategies and digital marketing.Excellent communication and leadership skills.Ability to work in a fast-paced, night-shift environment.Strong analytical and problem-solving skills.

Convince the clients and make them to invest on new Projects with the organization Outbound Voice process B2B Sales Process Experience- 1 to 3 years required in web selling campaign. Comfortable to work as an individual contributor. Salary hike on last drawn salary Shift: Night: 8pm to 5am Morning: 7am to 4pm

Job Title: Tele caller / TelesalesJob Description:We are looking for a dynamic and persuasive Telesales Executive to join our team. The ideal candidate will be responsible for reaching out to potential customers via phone to promote and sell our products or services. You will play a critical role in building relationships, understanding customer needs, and closing deals.Key Responsibilities:Make outbound calls to potential clients from provided leads.Present and explain product/service features and benefits effectively.Answer queries and address concerns to ensure customer satisfaction.Achieve and exceed monthly sales targets.Maintain accurate records of calls, sales, and customer interactions.Follow up with prospects to nurture leads and convert them into customers.Collaborate with the team to develop sales strategies.Requirements:Proven experience in telesales or similar role is a plus.Excellent communication and negotiation skills.Self-motivated, goal-oriented, and resilient under pressure.Familiarity with CRM tools and basic computer skills.Language : English, Kannada, Hindi.Education : 10th/2nd PUC Pass / Diploma/Degree.Location: RT Nagar, (Matadahalli)Employment Type: Full-timeSalary: 12K to 20k Competitive + IncentivesInterview Mode: Only Face to face Interview.Contact me if you're ready to attain Face to Face interview, & We are looking for Immediate Joiner.Note : Fresher also can apply.Contact : PriyaNumber : 9052120608 / 6363409456.

JOB DESCRIPTION:1. Make outbound calls to generate leads.2. Qualify leads and schedule follow-ups.3. Introduce products/services.4. Meet lead generation targets.5. Salary 11k to 14k per monthREQUIREMENTS:1. 0-2 years of experience in BPO / customer service.2. Excellent communication and interpersonal skills.3. Ability to work in a fast-paced environment.4. Strong problem-solving skills.5. Additional Language: Tamil,English,Hindi ,UrduSKILLS:1. Customer service skills.2. Sales and marketing skills.3. Communication and negotiation skills.4. Time management and organizational skills.5. Basic computer skills.

Lead generation process

Convince the clients and make them to invest on new Projects with the organization Outbound Voice process B2B Sales Process Experience- 1 to 3 years required in web selling campaign. Comfortable to work as an individual contributor. Salary hike on last drawn salary Shift: Night: 8pm to 5am Morning: 7am to 4pm

Convince the clients and make them to invest on new Projects with the organization Outbound Voice process B2B Sales Process Experience- 1 to 3 years required in web selling campaign. Comfortable to work as an individual contributor. Salary hike on last drawn salary Shift: Night: 8pm to 5am Morning: 7am to 4pm

Convince the clients and make them to invest on new Projects with the organization Outbound Voice process B2B Sales Process Experience- 1 to 3 years required in web selling campaign. Comfortable to work as an individual contributor. Salary hike on last drawn salary Shift: Night: 8pm to 5am Morning: 7am to 4pm