BPO Team Leader Jobs in India

- Lead a team of BPO agents: You will be responsible for overseeing and guiding a team of BPO agents to ensure they meet performance targets and deliver excellent customer service.- Monitor team performance: Keep track of key performance indicators (KPIs) such as call quality, productivity, and customer satisfaction to identify areas for improvement and provide feedback to team members.- Conduct training and coaching sessions: Develop training programs and provide continuous coaching to help team members improve their skills and knowledge.- Handle escalations: Address customer complaints or complex issues that require escalation, ensuring timely resolution and customer satisfaction.- Collaborate with other departments: Work closely with other departments to streamline processes, resolve issues, and enhance overall operations.- Provide regular reports: Prepare and present reports on team performance, trends, and recommendations for improvement to senior management.Skills and Expectations:- Strong leadership skills: Ability to motivate, inspire, and lead a team to achieve goals.- Excellent communication skills: Clear and effective communication with team members, clients, and other departments.- Problem-solving abilities: Capacity to quickly identify and address issues to ensure smooth operations.- Customer-focused mindset: Dedication to providing exceptional service and ensuring customer satisfaction.- Adaptability: Ability to handle a fast-paced and constantly changing work environment.

Wanted freshers...Education Qualification: 10th,12th, Dip to Any DegreeTime : 9.00 to 5.00Age limit:- 18-30Permanent work, Accommodation will be arranged,(Send your resume)CONTACT NUMBER : 7448609051 (TL)

Hiring: Customer Support Associate (UK Non-Voice)Join our BPO team for a UK non-voice process. Handle customer and take survey training will be provided!Requirements: Good written English, basic computer skills,freshers welcome.Schedule: 6 days/week, Sunday fixed off.Perks: Training, growth, attractive salary + incentives.Location: Work from office only (Behala-Taratala)

Job Title: Team Leader International BPO CampaignLocation: IndoreJob Type: Full-TimeShift: [Night Shift/Rotational Shifts depending on campaign]Experience Required: Minimum 1 year as Team Leader in an International BPO processJob Summary:We are seeking a dynamic and experienced Team Leader to manage and lead a team of customer service or sales agents in an international BPO process. The ideal candidate should have prior leadership experience in any international campaign and a strong understanding of performance metrics, coaching, and operational excellence.Key Requirements:Minimum 1 year of experience as a Team Leader in an international BPO process (Voice/Non-Voice/Chat/Email).Strong understanding of BPO KPIs and SLA management.Excellent communication, interpersonal, and leadership skills.Proficiency in MS Office tools (Excel, PowerPoint, Word).Ability to work in a fast-paced, target-driven environment.Flexibility to work in night shifts or rotational shifts.

HIRING FRESHERS,TEAM LEADERS,MANAGERS IN REPUTED BPO

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.Key Responsibilities;Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.Monitor performance (conversion, reachability, and customer satisfaction).Provide coaching, feedback, and motivation to team members.Ensure 100% compliance with process and reporting requirements.Coordinate with Quality, Training, and Management teams for smooth operations.Handle escalations and ensure timely resolution.What Were Looking For;Minimum 2 years of experience in a call center as a Team LeaderStrong communication & leadership skills.Goal-oriented with a problem-solving mindset.Familiarity with Microsoft Excel and reporting practices.What We Offer;Attractive salary + performance incentives.Growth opportunities within the organization.A supportive and professional work environment.Recognition programs and employee engagement activities.

Hiring for 100 BPO Team Leader Jobs in Patna, Kolkata, Lucknow, Kanpur, Indore, Bhopal, Ludhiana, Agra, Meerut, Aurangabad Bihar, Dhanbad, Ranchi, Jabalpur, Raipur, Chhattisgarh, Rudrapur, Aligarh, Saharanpur, Dehradun, Jaipur, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, B.A, Other Bachelor Degree, Post Graduate Diploma, M.A, M.C.A, M.B.A/PGDM, M.Com, M.Ed, M.Sc with Good knowledge in Good Communication Skills, BPO Voice, Domestic BPO, Hindi BPO, Outbound Calls, Call Center, Call Processing, Sales Call, Smart Card, Credit Card Domain etc.KYC Executive jobs are prevalent across India, with numerous openings in banking, financial services, and related sectors for roles involving customer due diligence, identity verification, and compliance.

Team Leader 1.Taking Incoming & outgoing calls 2. Forward Appointment to Clinic Group3. Reschedule Appointment4. Daily update report after 2 hour Between11am to 7pm5. Training given to New Telecaller6. Listen calling team Recording

Job Summary:We are seeking a proactive and experienced BPO Team Leader to manage and guide a team of customer service agents. The ideal candidate should be skilled in team management, performance coaching, and ensuring smooth day-to-day operations while delivering excellent customer experiences.Key Responsibilities: Lead, mentor, and motivate a team of agents to achieve individual and team KPIsMonitor daily operations, call quality, and customer interactions to ensure service excellenceConduct regular team meetings, feedback sessions, and performance reviewsHandle escalations and resolve customer issues effectivelyMaintain shift schedules, attendance, and workforce planningGenerate daily/weekly/monthly performance reports and share with managementCollaborate with QA and training teams to identify skill gaps and training needsEnsure compliance with company policies, procedures, and service standardsRequirements:Minimum 2 years of experience in a similar role (BPO/Call Center Team Leader)Strong leadership, coaching, and people management skillsExcellent communication (verbal & written) and interpersonal skillsGood understanding of CRM tools and call center metricsAbility to work in a fast-paced and target-driven environmentFlexibility to work in rotational shifts, including weekends if requiredEmployment Type: Full-TimeLocation - OMR/Perungudi - ChennaiShift - Rotational Shift Experience: 2 to 4 Years in a BPO/Call Center Environment with Team Handling ExperienceQualification - Any Graduates Interested Candidate can contact via-Email - sneha@innov.in Phone number - 7708390529Name - Ms. Sneha

BPO Team Leader

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Tracking and evaluating performance: Use key metrics to track and evaluate the performance of team members. Mentoring and training: Mentor and train new employees in their team's tools and processesTeam management: Ensure successful project delivery by efficiently utilizing team members' skills, achieving goals, and optimizing overall performance.

Location: [Mayapuri,Delhi] Type: Full-TimeResponsibilities: Manage a team of 20-25, oversee insurance premium renewals, ensure compliance, and utilize Excel for data analysis.Requirements: Bachelor's degree, leadership experience in insurance/banking, Excel proficiency, strong communication skills.

bpo Team Leader, Assistance Manager, Bpo Quality Analyst, Mis ExecutiveUrgent opening for the below mentioned positions QA No of requirement - 8Candidates should have QA exp in BPO Salary upto - 35 max Location - Malad and virar Team leaderNo of requirement - 10 Need candidates from insurance and real estate exp Salary upto - 35 max Location - Malad MISNo of requirement - 4Need candidates with good excel Maximum salary upto - 30 Location - Malad Assistant managerNo of requirement - 3Salary upto - 45 ( negotiable)Need candidates with life insurance exp Location - Malad TrainerNo of requirement - 2 Salary upto - 35 max Location - MaladFor More Information

Hiring Customer Service Associate for Amazon BPOAn opportunity to join Global Leader in EcommerceRequirementsExcellent communication skills in EnglishShould have good computer knowledgeShould have excellent skills in interacting with customers on callFresher/Experience both can applyMale /Female both are welcomeDay & Night shifts availableJob Location: DLF, Gomti Nagar, LucknowAttractive salaries offeredImmediate Joiners PreferredFor details, pls call or whatsapp:HR Numaya: 9555-136-921HR Shazir: 790-5454-097

Vacancies exist for the following Designation : Senior Team LeaderMandatory - Collection outbound B2B Team Leader CTC - max 42k inhandRequired Immediate joinerLocation: Thane Interested candidates may drop their resumes/CVs

Resolving customer grievancesAddress customer queriesMaintain good relations with clients & CustomersRegular follow-up with clients&customersTeam handingDriving Team's performanceAchieving quality targets

One should have team leading experience.Minimum: 2 yr experience required

Looking for a driven Male Telesales Executive to join our remote team! We offer:Competitive salary and benefitsAttractive incentives and bonuses for top performersResponsibilities:Generate leads and close sales over the phoneOutbound and InboundBuild strong relationships with clientsAchieve and exceed sales targetsLocation : Near Janakpuri East Metro , DelhiQualifications:Excellent communication and interpersonal skillsStrong work ethic and ability to work independentlyPrior sales experience preferredIf you're passionate about sales and thrive in a remote work environment, we encourage you to apply!

Setting their teams goals and communicating them effectivelyDeveloping and implementing plans and strategiesDelegating responsibilities to team members according to their expertiseResolving internal conflicts and boosting up the teams moraleUsing key metrics to keep the track of team progressManaging and allocating the teams resourcesGuiding and training the team membersTo set the targets and ensure that team acheives.Experience in sales of Financial products and skills such as VLookup and pivot table and good in excel.Are you a Job Seeker? Find Jobs

Urgent hiring for International processDescription:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces

Urgent hiring for International chat processDescription:- chat process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on chat- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at eight-zero-eight-one-nine-five-seven-two-six-sevenWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforce