Voice Support Fresher Jobs in Guwahati

We are looking for a dedicated Tele Caller to join our team in Ganeshguri, Guwahati. This entry-level role is perfect for individuals eager to start their career in customer service or sales. As a Tele Caller, your primary responsibility will be to make outbound calls to potential customers. You will introduce our products or services and gather information about customer needs. You will also handle customer inquiries, provide information, and encourage interest in our offerings. Developing and maintaining a good relationship with customers will be key to achieving your goals. To succeed in this role, you should possess strong verbal communication skills to explain products clearly and listen effectively to customer needs. You should be comfortable using a computer and basic software for logging calls and tracking customer interactions. A friendly demeanor and a positive attitude will help you engage with customers and create a pleasant calling experience. A high school diploma is required, and previous experience is not necessary; however, enthusiasm and a willingness to learn are essential. You should be able to work in a team and adapt to change quickly. Strong organizational skills will help you manage your tasks efficiently. If you are motivated and enjoy talking to people, this role is a great opportunity to grow your skills and advance in a supportive environment.

Help expand our business by targeting new growth opportunities, improving portfolio credit quality and maximizing profitability and efficiency of our products. Actively prospect, recruit and pre-qualify new clients for our financial services. Be a primary point of contact for new and existing customers. Make certain all applications meet our companys standards and help ensure regulatory compliance. Foster a collaborative work environment by working with colleagues to develop better products and solutions. Provide periodic analysis and reports.

We are looking for a Tele Caller to join our team in Dispur, Guwahati. This full-time position is suitable for individuals with little to no experience. As a Tele Caller, you will be responsible for reaching out to potential customers and promoting our services.Key Responsibilities:1. **Making Calls**: You will make outbound calls to potential clients, introducing our services and explaining how they can benefit them.2. **Handling Inquiries**: Address customer questions and concerns promptly, providing accurate information about our products or services.3. **Data Entry**: Record and maintain details of customer interactions in our database to ensure up-to-date customer information.4. **Follow-ups**: Keep track of your calls and follow up with prospective clients to encourage them to take action or to finalize sales.5. **Working with Team**: Collaborate with other team members to improve outreach strategies and share feedback on customer interactions.Required Skills and Expectations:Candidates should possess strong communication skills, including a friendly and persuasive telephone manner. Basic computer skills are essential for data entry and managing customer information. You should be able to listen actively and respond to customer needs. A positive attitude and resilience are important as you handle various customer inquiries. Ideal candidates are enthusiastic, motivated, and willing to learn, without the need for prior experience.

- Customer Inquiries: Handle inbound and outbound calls to respond to customer inquiries regarding services offered (cooking, child care, housekeeping, etc.), ensuring that customers receive accurate information.- Service Promotion: Promote and explain various domestic services to potential customers, providing details on pricing, packages, and special offers.- Booking and Scheduling: Assist customers in booking services, scheduling appointments, and confirming bookings, while ensuring the availability of service providers (e.g., caregivers, chefs, housekeepers).- Issue Resolution: Address customer complaints or concerns in a timely and professional manner, striving to provide quick solutions and ensuring high customer satisfaction.- Data Entry and Record Keeping: Maintain detailed records of customer interactions, feedback, service requests, and bookings in the companys database.- Follow-up Calls: Conduct follow-up calls with customers post-service to ensure satisfaction and gather feedback for service improvement.- Updating Customers: Inform customers about any changes to scheduled services, delays, or cancellations, ensuring clear communication at all times.- Sales Targets: Achieve monthly or quarterly sales targets by converting leads into successful bookings and upselling additional services where appropriate.- Client Relationship Building: Build and maintain strong, positive relationships with both new and existing clients to encourage repeat business and enhance client retention.- Promote Safety and Hygiene Standards: Ensure customers are informed about the safety, hygiene, and qualifications of the service providers, building trust and ensuring reliability in services like child care and cooking.- Collaboration with Field Staff: Work closely with the domestic service providers to ensure customer requirements are met effectively and efficiently.

Making Outbound Calls: Contacting potential or existing customers to inform them about products or services.Handling Inbound Calls: Answering calls from customers regarding inquiries, complaints, or support.Customer Engagement: Building rapport with customers, understanding their needs, and providing appropriate solutions.Sales and Lead Generation: Persuading customers to purchase products or services and generating leads for the sales team.Maintaining Records: Keeping detailed records of customer interactions, transactions, and feedback in the CRM system.Follow-Up: Following up with customers to ensure satisfaction and address any further questions or concerns.Achieving Targets: Meeting daily, weekly, or monthly call and sales targets set by the company.Providing Feedback: Reporting customer feedback and suggestions to the management for product or service improvement.