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Key ResponsibilitiesInstall, commission, and configure equipment/products at customer sites.Perform preventive and corrective maintenance activities.Diagnose and troubleshoot technical issues efficiently.Provide on-site and remote technical support to customers.Attend service calls and ensure timely resolution of customer complaints.Maintain service records, reports, and documentation.Coordinate with internal teams for spare parts, technical support, and warranty claims.Conduct equipment inspections and recommend necessary repairs or upgrades.Train customers on proper equipment operation and maintenance.Ensure compliance with safety standards and company procedures.

Key ResponsibilitiesInstallation & Commissioning: Oversee and execute the correct installation, testing, and commissioning of new machinery, equipment, or automation systems at customer sites.Breakdown Troubleshooting: Respond promptly to customer service calls, diagnose technical faults (mechanical, electrical, or electronic), and perform real-time repairs to minimize client downtime.Preventive Maintenance: Schedule and conduct regular preventive maintenance visits under Annual Maintenance Contracts (AMC) to optimize equipment performance and longevity.Technical Training: Conduct operational and basic maintenance training for the client's on-site operators and engineers post-installation.Spares Management: Identify required spare parts during service visits, coordinate with the internal inventory/sales team to raise quotes, and ensure timely replacement.Service Documentation: Maintain accurate and detailed service reports, customer sign-offs, root-cause analysis (RCA) records, and log details into the company service CRM.Customer Relationship Management: Act as the primary technical point of contact, resolving customer grievances professionally and identifying opportunities for AMC renewals or product upgrades.