Ticketing Agent Job Vacancies in Kokrajhar

We are looking for 10 Airport Ticketing Executive Posts in Kokrajhar, Assam, with deep knowledge in Airline Operations, Hospitality, Customer Service and Required Educational Qualification is : Higher Secondary

The role of an Air Ticketing Executive involves assisting customers with their travel plans and ticket purchases. This position requires attention to detail and excellent customer service skills.Key Responsibilities:- Ticket Reservation: Manage the booking process for air tickets by using reservation systems. This includes entering customer information accurately and ensuring all details are confirmed.- Customer Assistance: Provide support to customers in choosing the right flights based on their preferences. This includes answering inquiries and offering suitable options for their travel needs.- Issue Tickets: Process and issue electronic and paper tickets efficiently. This requires knowledge of ticketing procedures and attention to ensure all fares are correct.- Handle Payments: Process payments related to ticket purchases. This includes maintaining accurate records of transactions and resolving any payment issues.- Maintain Records: Keep detailed records of bookings, payment transactions, and customer interactions. This helps ensure effective follow-up and efficient service delivery.Required Skills and Expectations:Candidates should possess good communication skills, both verbal and written, to interact effectively with customers. Proficiency in using computer systems and ticketing software is essential. An understanding of air travel regulations, as well as basic math skills for handling payments, is expected. Additionally, candidates should be detail-oriented and capable of handling multiple tasks in a fast-paced environment. A customer-centric attitude and readiness to work in a team will enhance performance in this role.