> Responsibilities: Inbound/Outbound Calls II Good Communication> Inform customers about the pending EMI and collect payment online.> Manage outbound customer calls in a timely manner.> Achieve daily, weekly and monthly incentive.> Basic knowledge of computer required.> Bengali and Hindi speaking is must.> Identify customer's needs and convince the customer to pay the overdues.> Gain comprehensive product/service knowledge and clarify information wherever required.