Technical Support Engineer 12th Pass Jobs in Mumbai

Title: - Technical Specialist Technical Support Engineer Experience: 6 - 10 years Designation: Senior Technical Specialist Education: Graduate/Post-Graduate Location: Mumbai (on-site) Functions: IT Job type: Permanent Industry: Information Technology and Consulting ServicesPrimary Responsibilities: A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns. We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups. Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responsesfrom our services could happen at any time. We always need to be prepared and be ready to act.Key Technical Skills What youll do: Documenting incidents,runbooks, and incidentresponse report Writing postmortem report Ensure proper logging, monitoring and alerting Change management andmaintain an Incident management system. Drive root cause analysis exercise forissues Adopting Site Reliability Engineering practicesin the group Tailoring processesto manage time-sensitive issues and bring them to appropriate closure. Owning end-to-end availability and performance of mission-criticalservices and building Automation to prevent the recurrence of the problem.Key Responsibilities: Works with cross-product teamsto ensure the high availability of the system. Experience in at least one of the following languages and willingness to learn new ones: Bash, Php, Golang Ability to identify system bottlenecks and recommend solutionsto solve the availability issue. Proven expertise in system-level debugging Working experience in building massively scalable high-performance services Strong Linux systems knowledge Guide new SRE engineers on aspects ofsystem debugging. Hands-on experience working with AWS systems and components.List of tools we are using internally: Thread Dump Analysis Heap Dump Analysis GC logs Analysis Knowledge of Java Virtual Machine (JVM) tuning Knowledge of Tomcat, IBM WAS and WeblogicAVEKSHAA TECHNOLOGIES (P) LTD SENIOR TECHNICAL SPECIALIST Multiple scripting/programming languages: PHP, GoLang, Scala Monitoring: Grafana, ELK AWS cloud watch, and otherinternal tools Documentation and Ticketing: Jira and ConfluenceQualification: Bachelor's degree in computer science or equivalent field Working experience in building massively scalable high-performance services Excellent written and verbal skillWhy Join Us? Positive Employee Testimonials and Good Culture: Consistently Very Satisfied rating and positive feedback about the culture from the team. Solve highly complex IT problems: Opportunity to work on some of the most complex and highlytransacted IT systems in the world solving real Business problems. Fast Track Career Growth: We highly promote meritocracy, and it is the capability on ground and not the number of years which matter to us. Based on your capability you can expect 2x fastergrowth at Avekshaa compared to a large IT company Rapid Learning: Avekshaa is a young and agile company, environment and opportunity here is a crash courses in business and life. You will potentially learn more in 6 months here than you will in few years at university or a large IT company. Promote Innovation: we cannot afford to be very top heavy and so will expect everyone to be entrepreneurial. This means having the liberty to take risks, work unsupervised and innovate. More ownership: you will be part of the close-knit team. You will have both a sense of ownershipand actual ownership (through ESOPs) that will give you one more reason to take on challenges and learn more. More satisfaction: your work will have a direct impact on our Customers Business Best Technical career path in the industry: delivery stream people can grow up-to the Role of Partner (an Industry first) Promote brand: our approach is to ensure that every individual build her/his own brand through patents, papers and presentations -this is the best way to build Avekshaa s brand too. More importantly satisfaction of contributing to building a world class Technology Company from India, which aims to be a global leader in its space.Job Location: MumbaiCompany Details: Please refer to the next page for company detail

This is a job that related to Technical Support Specialist. And also able to medium level communication skills & this is work from home and also that we provide the laptop , prepaid bills , insurance , with joining bonus

LRNs Client Support team is the first line of support for LRNs proprietary applications, working with customersprogram administrators, stakeholders, and internal customers. Client Support Specialist responsibilities includeprogram administrator systems training, program administrator assistance, and responsibility for delivery ofminor system configuration and content changes. The Client Support Specialist works on a team of supportprofessionals and has individual responsibilities for application systems support of LRNs Partners.Your responsibilities will include:- Provide support to internal and external customers on all aspects of LRNs proprietary applications (functionsinclude: campaign set up, system generated e-mails, system reporting, user data management, andcustomization).- Using defined systems and processes, keep both internal and external stakeholders updated as to the statusof call tickets, requests, projects, issues, and changes.- Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed andmeasured.- Ensure at all times SLAs are observed and met to ensure timely resolution of customer support issues.- Manage expectations of internal and external customers, ensuring capabilities are not exceeded to thedetriment of the customer. Escalate issues related to capabilities where appropriate.- Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based onneed and impact. Work with internal stakeholders to address priorities.- Prepare and present (in written and verbal forms) product information that will assist customers with thecapabilities of LRN's systems.- Maintain quality levels for all work related to customers requests.- Ensure there is an ongoing dialog between LRN and each customer with whom the Client Assistance Centerteam member is working.- Collaborate with peers to discuss unique solutions and to document them.