title: - technical specialist technical support engineer
experience: 6 10 years
designation: senior technical specialist
education: graduate/post-graduate
location: mumbai (on-site)
functions: it
job type: permanent
industry: information technology and consulting services
primary responsibilities:
a tech support engineer is responsible for the availability, performance, monitoring, and incident
response, among other things, of the platforms and services that our company runs and owns.
we must make sure that everything that goes to production complies with a set of general requirements
like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high
availability setups.
even when the software complies with all the necessary requirements such as uncaught exceptions,
hardware degradation, networking problems, latencies, high usage of resources, or slow responsesfrom
our services could happen at any time. we always need to be prepared and be ready to act.
key technical skills
what youll do:
documenting incidents,runbooks, and incidentresponse report
writing postmortem report
ensure proper logging, monitoring and alerting
change management andmaintain an incident management system.
drive root cause analysis exercise forissues
adopting site reliability engineering practicesin the group
tailoring processesto manage time-sensitive issues and bring them to appropriate closure.
owning end-to-end availability and performance of mission-criticalservices and building
automation to prevent the recurrence of the problem.
key responsibilities:
works with cross-product teamsto ensure the high availability of the system.
experience in at least one of the following languages and willingness to learn new ones: bash,
php, golang
ability to identify system bottlenecks and recommend solutionsto solve the availability issue.
proven expertise in system-level debugging
working experience in building massively scalable high-performance services
strong linux systems knowledge
guide new sre engineers on aspects ofsystem debugging.
hands-on experience working with aws systems and components.
list of tools we are using internally:
thread dump analysis
heap dump analysis
gc logs analysis
knowledge of java virtual machine (jvm) tuning
knowledge of tomcat, ibm was and weblogic
avekshaa technologies (p) ltd senior technical specialist
multiple scripting/programming languages: php, golang, scala
monitoring: grafana, elk aws cloud watch, and otherinternal tools
documentation and ticketing: jira and confluence
qualification:
bachelor's degree in computer science or equivalent field
working experience in building massively scalable high-performance services
excellent written and verbal skill
why join us?
positive employee testimonials and good culture: consistently very satisfied rating and
positive feedback about the culture from the team.
solve highly complex it problems: opportunity to work on some of the most complex and highly
transacted it systems in the world solving real business problems.
fast track career growth: we highly promote meritocracy, and it is the capability on ground and
not the number of years which matter to us. based on your capability you can expect 2x faster
growth at avekshaa compared to a large it company
rapid learning: avekshaa is a young and agile company, environment and opportunity here is a
crash courses in business and life. you will potentially learn more in 6 months here than you will in
few years at university or a large it company.
promote innovation: we cannot afford to be very top heavy and so will expect everyone to be
entrepreneurial. this means having the liberty to take risks, work unsupervised and innovate.
more ownership: you will be part of the close-knit team. you will have both a sense of ownership
and actual ownership (through esops) that will give you one more reason to take on challenges and
learn more.
more satisfaction: your work will have a direct impact on our customers business
best technical career path in the industry: delivery stream people can grow up-to the role of
partner (an industry first)
promote brand: our approach is to ensure that every individual build her/his own brand through
patents, papers and presentations -this is the best way to build avekshaa s brand too.
more importantly satisfaction of contributing to building a world class technology company from
india, which aims to be a global leader in its space.
job location: mumbai
company details: please refer to the next page for company detail
6 - 10 Years
5 Openings
9.5 - 20.0 Lac/Yr
Telephonic interview
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