Team Leader Customer Support Job Vacancies in Mumbai

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. **Key Responsibilities:**- **Lead the Team**: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- **Train and Develop Staff**: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- **Manage Customer Inquiries**: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- **Monitor Performance**: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- **Foster a Positive Environment**: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.**Required Skills and Expectations:**- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- **Problem-Solving Ability**: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- **Leadership Experience**: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- **Customer-Centric Attitude**: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- **Team Player**: You should work well with others, support your colleagues, and contribute to the team's overall success.

1. To Lead the team of experienced customer support executives2. To interact liaise between client and customer support executives3. To resolve queries of institutions and investors regarding CKYC processes and application to handle queries both on emails and calls within stipulated TAT. 4. To follow-up with institutions to make necessary amendments to records. 5. To enter the details of every interaction in the system 6. To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated. 7. To capture suggestions received from institutions during query handling and convey the same to Business teams. 8. KRA Verification.

Greetings From Mirraw.com ,We are looking for Team - Lead - Customer Support,Location - Mumbai ( Lower Parel / Currey Road),This role also includes night shifts on a rotational basisIf Interested please revert with your contact details OR Call HR Shivani on

Executive - Customer Care - Voice & Chat Process - Data Entry - BPO* Tech Support process Non Voice* Customer Support Online* Backend Executive Support* Should have good communication skills* 12th Pass & Any Graduate* No Sales Job