Team Leader Customer Support

Sanneet Computers Private Limited

1. To Lead the team of experienced customer support executives

2. To interact liaise between client and customer support executives

3. To resolve queries of institutions and investors regarding CKYC processes and application to handle queries both on emails and calls within stipulated TAT.

4. To follow-up with institutions to make necessary amendments to records.

5. To enter the details of every interaction in the system

6. To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated.

7. To capture suggestions received from institutions during query handling and convey the same to Business teams.

8. KRA Verification.

Experience : 1 - 2 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Team Leader Customer Support

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India