Team Leader Customer Support

1. To Lead the team of experienced customer support executives

2. To interact liaise between client and customer support executives

3. To resolve queries of institutions and investors regarding CKYC processes and application - to handle queries both on emails and calls within stipulated TAT.

4. To follow-up with institutions to make necessary amendments to records.

5. To enter the details of every interaction in the system

6. To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated.

7. To capture suggestions received from institutions during query handling and convey the same to Business teams.

8. KRA Verification.

• Experience

  1 - 2 Years

• No. of Openings

  3

• Education

  Graduate

• Role

  Team Leader Customer Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office