Support Technician Job Vacancies in Mumbai Harbour

Customer service voice process bpo kpo

We are looking for 35 Team Member Operations Posts in Mumbai, Mumbai Harbour, with deep knowledge in Customer Service Coordinator, Handling Customer Queries, MIS Preparation, Basic Computer Skills, Preparation, QSR, Inventory and Required Educational Qualification is : Higher Secondary, Secondary School

Job Title Customer Service RepresentativeLocation Work from Home (Online)Shift Timings 6 day a week 9 Hrs rotational shiftSalary 18k to 20k a month in handAdditional Benefits - 1500/- per monthWe are seeking a friendly and efficient Customer Service Representative to handle customer orders and provide excellent service. The ideal candidate will be responsible for managing incoming calls, assisting customers with menu selections, placing orders accurately, and ensuring a seamless customer experience.Key Responsibilities:Answer incoming calls promptly and courteously.Assist customers in placing orders and resolving inquiries.Provide information about menu items, specials, and promotions.Accurately input orders into the system and coordinate with the kitchen or delivery team.Handle customer concerns or complaints professionally and escalate when necessary.Maintain a positive and friendly demeanor to ensure customer satisfaction.RequirementsProven customer support experience or experienceStrong phone contact handling skills and active listeningExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaIf you have a passion for delivering exceptional customer service and enjoy interacting with people, we would love to have you on our team!Job Types: Full-time, Permanent, FresherPay: 18,000.00 - 20,000.00 per monthBenefits:Cell phone reimbursementFood providedInternet reimbursementWork from homeSchedule:Monday to FridayNight shiftRotational shiftUS shiftWeekend availabilitySupplemental Pay:Joining bonusOvertime payPerformance bonusShift allowanceEducation:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English (Required)Hindi (Preferred)Work Location: Remote

Service coordinators play an integral role in service planning and scheduling.Responsible for assessing client requirements, determining project timelines, and assigning appropriate resources accordingly.By meticulously planning and organising service delivery, service coordinators ensure that projects are executed smoothly and on time.Explaining to clients how our solutions can resolve their pain pointsAnswering phone calls and emailsScheduling appointments for our clients the team of Engineers / TechniciansStaying current on new services we developPointing clients towards services, resources and providers that can fulfil their needsDocument interactions with customers or clientsDrafting PO / Sales Order, etc....

RequirementsMinimum 1 year of International Voice - BPO experience or any customer service experience.Minimum Qualification HSC or Graduation.Excellent communication skills in English.Strong problem-solving and customer service skills.Ability to handle customer inquiries and complaints effectively.Proficient in using customer service software and systems.Ability to work in a fast-paced environment and meet targets.Good multitasking and time management skills.Flexibility to work in rotational shifts.

skills Required:Outstanding communication & listening skills.Excellent customer service skills.The integrity to respect private and confidential information.The capacity to work well in a high pressure work environment.Attention to detail.A professional phone manner.Good computer and maths skills.Experience in customer support/ Customer Service will be added advantageResponsibility:Maintaining Good relationships with Channel Partners .Visiting the Channel Partners on a frequent basis for business.Ensuring customer queries are answered to their satisfaction.Using computerized systems to access the details of customers.Helping customer to complete process.Handling customer complaints or handing them over to a supervisor.

) GST Payment & return filing, Tax audit 2)Preparing the Cheque, Bank Reconciliation, TDS Payment & return filing 3) Account finalization, General Accounting, Balance Sheet4) Income Tax return filing, Outstanding Follow Up, Invoice Preparation.5)Petty Cash Management, Overseas Debit Credit Note.6)Entering Bank Receipts, Expense Booking