Support Executive Job Vacancies in Patiala

The Customer Support Executive is a full-time, on-site role based in Rajpura Punjab. This position is responsible for handling customer inquiries, resolving issues, and providing timely updates on shipment status via phone, email, and online channels. Day-to-day tasks include logging and tracking support requests, coordinating with operations and transport teams, and ensuring accurate information is shared with customers. The role involves monitoring customer feedback, collaborating to improve service quality, and supporting documentation related to deliveries and service performance. The Customer Support Executive contributes directly to customer satisfaction by maintaining professional communication, following standard operating procedures, and escalating complex issues when needed.QualificationsStrong Customer Support and Customer Service skills, with the ability to handle high-volume queries professionally.Experience in maintaining Customer Satisfaction through proactive communication and problem-solving.Ability to manage Online Support channels, including email and web-based ticketing systems.Exposure to Technical Support in logistics or related industries, including basic understanding of transport processes and tracking tools.Clear and confident verbal and written communication skills in English and local languages.Good organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.Comfort with using office software and customer service tools (e.g., CRM systems, MS Office).Previous experience in logistics, transportation, or pharmaceutical supply chain support is an advantage.Minimum of a high school diploma; a diploma or degree in business, logistics, or a related field is preferred.Ability to work collaboratively with cross-functional teams and maintain a customer-focused mindset.Salary range- 20-25K CTC

Job opening for Software Implementation Executive.

We have vacant of 25 Ticket Support Executive Jobs in Chandigarh, Ludhiana, Amritsar, Jalandhar, Patiala, Experience Required : 1 Year Educational Qualification : Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BAMS, B.Sc Skill Good Communication Skills, Ticket Booking, Ticket Checking Staff, Ticket Support Executive etc.

Job Title: Outbound Calling Executive & Document QC SpecialistReports to: Team Lead/SupervisorLocation: Patiala / Work from HomeJob Type: Full-timeJob Summary:We are seeking an experienced Outbound Calling Executive and Document QC Specialist to join our team. The successful candidate will be responsible for making outbound calls to customers, verifying information, and ensuring documents uploaded on our portal meet quality standards.Key Responsibilities:Outbound Calling Executive:- Make outbound calls to customers to verify information and follow up on pending documents.- Ensure timely resolution of customer queries and concerns.- Maintain accurate records of customer interactions.Document QC Specialist:- Review and verify documents uploaded on the portal for accuracy and completeness.- Conduct daily QC of 1000 forms/applications.- Ensure documents meet quality standards and comply with regulatory requirements.- Identify and flag discrepancies or errors in documents.- Notify applicants via email/phone call if documents fail QC.Requirements:- 1-2 years of experience in outbound calling/customer service.- 1-2 years of experience in document verification/QC.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment.- Strong analytical and problem-solving skills.- Proficient in MS Office and document management systems.Education:- High school diploma or equivalent required.- Bachelor's degree preferred.Working Hours:- Flexible hours, but must be able to work minimum 8 hours a day.- Daily QC of 1000 forms/applications can be done at any time during the day.Performance Metrics:- Call quality and resolution rate.- Document QC accuracy and efficiency.- Customer satisfaction ratings.Salary:- Competitive salary based on experience