Support Engineer Job Vacancies in Pimpri Chinchwad

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.Key Responsibilities:- Technical Support: Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- Customer Interaction: Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- Documentation: Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- Feedback Collection: Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- Collaboration: Work closely with the engineering and product teams to escalate complex issues and support product improvements.Required Skills and Expectations:A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.

Handling complex technical support issues.Conducting site visits, monitoring schedules, and supervising techniciansIntroduction of multi-vendor network devices with the monitoring systemsAnalyzing data, monitoring expenditure, and drafting progress reports.

Desktop Administration, Hardware Troubleshooting, Network Printer Installation, Remote Support, Desktop Support, System Administration, CCNA, Active Directory, MCSA, Configuring DHCP, Technical Support, ITIL, Service Desk, Software Services, Video Conferencing

Immediate Hiring for IT Support executive (Desktop support) Experience: 1 to 4 yearsQualification:-Bachelors degree in computer science or information technology or Diploma Job Description:This is in addition to the usual tasks an IT department of a hospital performs such as providing network infrastructure, IT security, server maintenance, software deployments and so on. IT departments in hospitals are also responsible for desktop support and running the help desk

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logs

IT Support Engineer Responsibilities:Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.Maintaining good client relations.Tracking and managing work records.Compiling job reports.IT Support Engineer Requirements:Bachelors degree in information technology or computer science.Proven work experience as a technical support engineer.Knowledge of web services, API, and IP-based protocols.Experience with scripting languages such as Perl or Shell.Knowledge of computer hardware and networking systems.Good time management skills.Good interpersonal skills.Ability to troubleshoot complex hardware and software issues.Excellent written and verbal communication skills.Ability to think critically.

E-mail configuration Installation & Troubleshooting:- Antivirus, MS office, Mailing clients and other software- Hardware, Desktop & Laptops- Network Printer & Scanner- Operating System - Windows Patch management for desktops, laptops Troubleshooting all network and application issues Expertise in replacing the laptop hard disk, Mother Board, Battery , Ram Etc

Key Responsibilities:1. Provide technical support: Assist users with troubleshooting and resolving hardware and software issues on their systems.2. Install and configure systems: Set up new computer systems, including operating systems, software, and hardware components.3. Monitor system performance: Keep an eye on system performance metrics and proactively address any issues to ensure smooth operation.4. Maintain system security: Implement security protocols, perform regular system updates, and conduct system audits to protect against cyber threats.5. Collaborate with IT team: Work closely with IT team members to coordinate system upgrades, implementations, and maintenance activities.Required Skills and Expectations:- Proficiency in troubleshooting hardware and software issues to provide timely technical support.- Knowledge of system installation and configuration processes to set up new systems efficiently.- Familiarity with monitoring tools and techniques to track system performance and identify areas for improvement.- Understanding of cybersecurity principles and best practices to maintain system security.- Strong communication skills to effectively collaborate with team members and provide support to end-users.

Education Diploma/Bachelors Degree in electrical/Electronics/Instrumentation(Preferable) MS-CIT (For basic computer knowledge) Certification is not mandatory.Requirements Good Verbal and Written communication skill Must have basic panel wiring knowledge Willing to go On-site Driving license is mandatory.Roles & Responsibilities Conduct machine trials. Prepare trial reports and other Customer Support process documents. Diagnose and troubleshoot technical issues either by taking remote access or by visiting customer place. Communicate clients via call, E-Mail, SMS. Properly escalate unresolved issues to appropriate internal teams. Resolve customer issues in timely and accurate manner.Note: - Only Male candidates are applicable.Freshers can also apply.

#Hiring#Hiring#Hiring#immediatejoinersOpen Positions: Desktop Support Engineer (IT)Requirements:At least 06 months of experience required.(Freshers can apply) manage, maintain, and troubleshoot computer hardware, software, and network issues for users, ensuring their technical systems function correctly.Location- city vista downtown, B wing , 4th floor, office no 21, Kharadi , PuneAdditional Perks we offer are: Saturday and Sunday fixed off Great work environmentInterested candidates can share their resume on hr@roverpath.comcan connect me for more information on 9356750373.

Coupa Support L2Technical Expertise:Deep knowledge of Coupa modules including Sourcing, SRM, Procure, Contracts, Catalog, Receipt, Stock Management, and Invoice.Understanding of System Administration, including managing roles, permissions, and configuring approval workflows.Foundational knowledge of architecture such as APIs and SFTP.Familiarity with ERP systems (like SAP or Dynamics) and data exchange/integration processes.Experience with ITSM/Ticketing tools such as ServiceNow or Jira.Domain Knowledge: A strong understanding of standard procurement processes, specifically purchase requisitions, purchase orders, and invoicing.Functional Skills: Ability to create and analyze reports using Coupa Analytics and Excel.Coupa Specialist, Coupa Administrator, Coupa Support, Coupa ConsultantProcure-to-Pay (P2P), Source-to-Pay (S2P), IT Procurement, E-ProcurementAPI Integration, SFTP, ERP Integration, SAP, Microsoft Dynamics, System ConfigurationLevel 2 Support, Functional Support, Workflow Configuration, SIT (System Integration Testing)ServiceNow, Jira, Confluence, Coupa Analytics