Customer Support Engineer

varad automation and robotics pvt ltd

Education

Diploma/Bachelors Degree in electrical/Electronics/Instrumentation(Preferable)

MS-CIT (For basic computer knowledge) Certification is not mandatory.

Requirements

Good Verbal and Written communication skill

Must have basic panel wiring knowledge

Willing to go On-site

Driving license is mandatory.

Roles & Responsibilities

Conduct machine trials.

Prepare trial reports and other Customer Support process documents.

Diagnose and troubleshoot technical issues either by taking remote access or by visiting customer place.

Communicate clients via call, E-Mail, SMS.

Properly escalate unresolved issues to appropriate internal teams.

Resolve customer issues in timely and accurate manner.

Note: - Only Male candidates are applicable.

Freshers can also apply.

Experience : 0 - 2 Years

No. of Openings : 2

Education : Diploma, B.Tech/B.E

Role : Customer Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India