Customer Support Engineer

Education

• Diploma/Bachelor’s Degree in electrical/Electronics/Instrumentation(Preferable)

• MS-CIT (For basic computer knowledge) Certification is not mandatory.

Requirements

• Good Verbal and Written communication skill

• Must have basic panel wiring knowledge

• Willing to go On-site

• Driving license is mandatory.

Roles & Responsibilities

• Conduct machine trials.

• Prepare trial reports and other Customer Support process documents.

• Diagnose and troubleshoot technical issues either by taking remote access or by visiting customer place.

• Communicate clients via call, E-Mail, SMS.

• Properly escalate unresolved issues to appropriate internal teams.

• Resolve customer issues in timely and accurate manner.

Note: - Only Male candidates are applicable.

Fresher’s can also apply.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Graduate (B.Tech/B.E)

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office