Coupa Support L2
Technical Expertise:
Deep knowledge of Coupa modules including Sourcing, SRM, Procure, Contracts, Catalog, Receipt, Stock Management, and Invoice.
Understanding of System Administration, including managing roles, permissions, and configuring approval workflows.
Foundational knowledge of architecture such as APIs and SFTP.
Familiarity with ERP systems (like SAP or Dynamics) and data exchange/integration processes.
Experience with ITSM/Ticketing tools such as ServiceNow or Jira.
Domain Knowledge: A strong understanding of standard procurement processes, specifically purchase requisitions, purchase orders, and invoicing.
Functional Skills: Ability to create and analyze reports using Coupa Analytics and Excel.
Coupa Specialist, Coupa Administrator, Coupa Support, Coupa Consultant
Procure-to-Pay (P2P), Source-to-Pay (S2P), IT Procurement, E-Procurement
API Integration, SFTP, ERP Integration, SAP, Microsoft Dynamics, System Configuration
Level 2 Support, Functional Support, Workflow Configuration, SIT (System Integration Testing)
ServiceNow, Jira, Confluence, Coupa Analytics