124

Support Engineer Job Vacancies in Gujarat

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  • Employer Type
  • 1 - 3 yrs
  • 4.0 Lac/Yr
  • Surat
Desktop Support Printer Support Computer Networking LAN-local Area Network Computer Hardware IT Helpdesk Hardware Installation OS Installation IP Addressing Networking Laptop Support
Troubleshoot and resolve complex hardware and software issues on desktops, laptops, andother devices. Provide comprehensive IT support to users for a wide range of technical challenges. Oversee network performance, proactively identify and troubleshoot network problems, andEnsure optimal functionality. Design, implement, and manage LAN and wireless networks to meet evolving businessneeds. Maintain a comprehensive IT asset inventory, including tracking utilization, depreciation, andlifecycle management. Conduct regular IT asset audits to ensure accurate records and optimal resource allocation. Manage IT-related inventory, ensuring e:icient issuance of hardware, software, andaccessories to users. Maintain the cleanliness and functionality of desktops and network racks. Install and configure software with organizational credentials, adhering to security bestpractices. Generate and manage IT-related reports to track progress, identify trends, and support datadrivendecision-making. Collaborate with cross-functional teams to continuously improve the IT infrastructure andAlign it with business goals. Provide timely updates to senior management on critical IT issues and propose strategicchanges to optimise operations.
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  • 2 - 4 yrs
  • 3.8 Lac/Yr
  • Jamnagar
Linux Hardware Networking Desktop Support Computer Networking Software Installation Technical Services Hardware Support Hardware Installation Software Support
Were looking for a Technical Support Engineer to join our IT Support team. The role involves providing on-site & remote support, troubleshooting desktop, software, hardware, and basic network issues, and ensuring smooth IT operations for end-users.Key Skills:Desktop & OS troubleshooting (Windows/Mac/Linux)Hardware & peripheral supportBasic networking (TCP/IP, DNS, DHCP)Remote support & helpdesk toolsStrong communication & problem-solving skillsQualification:Degree in Computer Science / IT or equivalent experienceJob Types: Full-time, PermanentPay: 18,000.00 - 30,000.00 per monthBenefits:Provident Fund
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Urgent Requirement For Project Engineer

Rojgari Placements Pvt. Ltd

  • 2 - 8 yrs
  • Vadodara
Project Engineer Project Planning Project Execution Project Scheduling Project Engineering Project Management Project Coordinator Project Coordination Project Handling Project Support Project Control Project
Designation:- Project EngineerInterested Candidate can apply and contact on 7623888872Location: VadodaraDepartment: Project Management / EngineeringReports To: Project ManagerEmployment Type: Full-timeJob SummaryWe are looking for a skilled Project Engineer with 46 years of experience tosupport the design, execution, and commissioning of process plants,manufacturing facilities, and industrial projects in the FMCG, Beverage, Food,Dairy, and Chemical industries.The ideal candidate will assist the Project Manager in executing projects fromconcept to completion, ensuring they are delivered on time, within budget, and incompliance with industry standards.Key Responsibilities- Project Support & Coordination Assist the Project Manager in developing project scopes, schedules, andbudgets. Coordinate design, procurement, installation, and commissioning activities. Monitor project progress, prepare status reports, and highlight potential risksor delays. Maintain accurate documentation of drawings, specifications, and approvals.- Engineering & Technical Support Prepare and review engineering drawings, layouts, and technical documentsfor processing lines, packaging lines, piping systems, utilities, HVAC, andcleanroom facilities. Support the design and selection of process equipment, utilities, andautomation systems. Ensure compliance with GMP, FDA, ASME, ISO and other relevant standardsduring project execution. Assist in plant layout optimization and utility integration.- Vendor & Stakeholder Coordination Support vendor selection, procurement, and technical evaluations. Liaise with suppliers, contractors, and internal teams to ensure timely deliveryof materials and equipment. Attend site meetings and progress reviews with stakeholders.- Site Supervision & Commissioning Supervise installation, testing, and commissioning activities under theguidance of the Project Manager. Participate in Factory Acceptance Tests (FAT), Site Acceptance Tests(SAT), and performance trials. Ensure equipment and systems meet quality, safety, and operationalrequirements before handover.- Compliance & Safety Support Follow health and safety protocols (OSHA, HSE standards) on site. Assist in identifying risks and implementing mitigation measures. Maintain records for regulatory and quality audits.Required Qualifications & SkillsEducation: Diploma / bachelors degree in mechanical, Industrial, Chemical, DairyTechnology, Food Technology, Electrical Engineering, or related field.
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  • 0 - 5 yrs
  • Jetpur Rajkot
Customer Support Computer Application Accounting
Customer support
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Steel Structure Designer (2-4 Years)

Key Resources Consultancy

  • 2 - 4 yrs
  • 5.0 Lac/Yr
  • Vadodara
Steel Structures Design Of Industrial Buildings Warehouses PEB Structures Knowledge Of IS Codes GA Drawings Fabrication & Erection Drawings Coordination With Fabrication and Site Teams Understanding Of Shop Drawings & BOQ Engineering Knowledge Structural Drafting
Open Positions: 10Experience: 24 YearsJob Type: Full-TimeLocation: Vadodara, GujaratJob SummaryWe are hiring experienced Steel Structural Designers with strong exposure to steel structure detailing and industrial projects. The role involves preparation of detailed drawings and coordination with engineering and project teams while working on Indian and US design standards.Key ResponsibilitiesPreparation of GA (General Arrangement) drawingsSteel connection detailingAssembly and part drawingsDetailing of industrial steel structures, including:Pipe racksWarehousesShelter housesEquipment supporting platformsStaircases, ladders & walkwaysCoordination with engineers and project teamsWorking as per Indian & US design codesQualificationITI (Draftsman Civil) ORDiploma in Civil EngineeringSoftware SkillsAutoCAD (2D) MandatoryTekla Structures / Advance Steel (3D)EligibilityMinimum 24 years of experience in steel structure detailingExperience in industrial steel projects preferredHow to Apply Contact: 9924211131 Email: varniraj.ent@gmail.com Location: Vadodara
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  • 0 - 1 yrs
  • 1.3 Lac/Yr
  • Makarba Ahmedabad
IT Support Computer Network Engineer Electronics and Communication Engineering Information Technology Associate
Company: AnaxisTechWork Hours: Half DayExperience: Fresher / 01 YearJob ResponsibilitiesProvide basic IT and system supportAssist with computer, printer, and network issuesSupport LAN, Wi-Fi, and internet connectivityInstall and troubleshoot basic hardware and softwareHelp maintain IT systems and equipmentSkills RequiredBasic knowledge of computers and networkingTroubleshooting and communication skillsWillingness to learnJob Type: Part-timeBenefits:Commuter assistancePaid sick time
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  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Ahmedabad
Client Consultations Engineering Background CRM Systems Problem-solving Product Knowledge Sales Techniques Product Demonstrations Industry Knowledge Technical Support Negotiation Technical Knowledge
Engage with architects, consultants, and enterprise decision-makers to present cutting-edge AV and collaboration solutions. Conduct live product demos with global manufacturer partners. Collaborate with design & engineering teams to translate client goals into powerful tech proposals. Partner with global PSNI and AVIXA networks for cross-border learning and opportunities. Prospect new clients, build relationships, and represent All Wave at industry events across India. Travel across India for client meetings, demos, and industry events.
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  • Fresher
  • 1.5 Lac/Yr
  • Rajkot
Network Linux Hardware Networking Network Security Computer Networking Network Troubleshooting Software Installation Networking IT Support
Job Role:Provide technical support to clients and internal teams, resolving hardware and software issues.Install, configure, and maintain computer systems, networks, and related technology.Monitor and maintain IT infrastructure, ensuring optimal performance and security.Troubleshoot and resolve network issues, including connectivity and performance problems.Manage user accounts and access permissions, ensuring data security and compliance.Document technical issues and solutions, creating knowledge base articles for future reference.Collaborate with other IT professionals to implement new technologies and improve existing systems.Stay updated with the latest industry trends and technologies to provide innovative solutions.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.Knowledge of operating systems like Windows, macOS, and Linux.Understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).Familiarity with hardware components and troubleshooting techniques.Experience with IT service management tools and practices (e.g., ITIL).Basic transportation: Must have a personal vehicle for commuting and on-site support.Interested? Connect with us! Call us at: 9725369334 9316813940 Email: careers@skytechtechnologies.com Visit our website: skytechtechnologies.com
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Opening For Maintenance Engineer

Ambit Energy Pvt. Ltd.

  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Rajkot
Maintenance Engineer Solar Technician Solar Engineer Technician Activities Electrical Maintenance Troubleshooting Skills Breakdown Site Operations Site Analysis MS Office Email Support
The Maintenance Engineer will be responsible for performing various technician activities, such as electrical maintenance and troubleshooting within solar sites. This role requires analyzing site operations, conducting breakdown assessments, and utilizing MS Office for email support. The ideal candidate should have 1-3 years of experience and hold an I.T.I., Diploma, BE, in Electrical or Technician qualification. It is a full-time position based in Rajkot, requiring a male candidate to work from the office.Job Title: Maintenance Engineer (Operation & Maintenance)No. of Positions: 02Plan, schedule, and execute preventive and predictive maintenance activities.Respond promptly to equipment breakdowns and troubleshoot issues to minimize downtime.Diagnose mechanical, electrical, and instrumentation faults using appropriate tools and techniques.Perform repair, replacement, and calibration of components, fixtures, and fittings.Maintain inventory of spare parts, consumables, and critical components.Coordinate with external vendors and contractors for specialized maintenance work.Good leadership and costumer - management skills.Strong communication, analytical, and problem-solving skills.Ability to work under pressure during breakdown situations.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Surat
Networking LAN-local Area Network Computer Hardware Desktop Support Hardware Installation IP Addressing OS Installation Desktop Administration Laptop Support Service Desk Server Support IT Helpdesk Hardware Networking
1- Router set-up Knowledge2- Window-11 Set up or have knowledge is must3- Ready to do other work outside from the office4- Climping knowledge5- IT experience is an extra benefit
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  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Rajkot
Customer Management Customer Care Customer Support Customer Relationship
We are hiring Fresher Mechanical Engineer for Well known Plastic Machine Manufacturing Industry for Bhunava(Rajkot) location !!!Position Name : - Jr. Customer Care Engineer - 1 MaleEducation : - Diploma/B.E. Mechanical Work Experience: - Fresher or experiance both can applySalary :- 18,000 to 25,000 CTCMore Information: -Work Time: - 9:00 AM to 5:30 PMLocation: - Bhunava, Rajkot.Facility : - Transportation, Canteen & 42 Annual Paid Leaves//Job Responsibilities://- Handle customer support related to installation, operation, and maintenance of PVC, uPVC, CPVC, and HDPE pipe extrusion machines. - Provide remote technical support to resolve customer issues. - Coordinate with service teams and production departments for machine-related concerns. - Maintain customer service records and follow up for customer satisfaction. - Assist in documentation, service reports, and warranty tracking. - Attend product training and stay updated on company offerings. //Key Skills Required://- Strong mechanical knowledge - Good communication & problem-solving skills - Basic understanding of industrial machinery.Intrested candidates can share their CV on our WhatsApp Number: - +91 82008 30474.
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Communication Typing Customer Support
We are looking for 10 Customer Support Engineer Posts in Delhi, Jawaharnagar(GujaratRefinery) Rajkot, Mysore Banglore Highway, Pune, Ahmedabad, Gurgaon, Punjabi Bagh, Delhi, Punjab Mata Nagar, Ludhiana, work from home with deep knowledge in Communication, Typing, Customer Support and Required Educational Qualification is : 12th Pass, 10th Pass call at 7984748267 or whatsapp me your resume only females
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Freshers For Computer Hardware Engineer - Surat

F1 Info Solutions and Services Pvt Ltd

  • 0 - 1 yrs
  • Adajan Surat
Hardware Networking Computer Hardware Troubleshooting Skills Desktop Support Computer Networking Laptop Support Hardware Installation
Requirements Hardware Engineer On-site Traveling, Vehicle Important
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Software Engineer

Livewire Software Pvt. Ltd.

  • 2 - 4 yrs
  • 10.0 Lac/Yr
  • Surat
Css-cascading Style Sheets Jquery Mysql Advanced Java Javascript ASP.NET MVC Java-script CSS3 Software Project Management Application Software Support Algorithms JEE API Testing Nodejs C++ Java Html Node Js
LIVE WIRE SOFTWARES LIMITED is looking for an experienced Senior Software Engineer tojoin our team in Surat. This is a fully on-site role, ideal for someone who thrives in acollaborative environment and enjoys building robust software solutions from the ground up.Key Responsibilities:Develop and maintain ASP.NET Core MVC applications with a strong focus on performance,scalability, and robust architecture.Create and enhance responsive front-end interfaces using HTML5, CSS3, JavaScript, and jQuery.Build software solutions from scratch by translating business logic into functional code using .NETtechnologies.Implement database interactions with Entity Framework Core and optimise queries using LINQ..Ensure code quality through clean, maintainable, and well-documented programming practices.Collaborate with cross-functional teams to design, develop, and deploy end-to-end softwaresolutions.Use GitHub for version control, code reviews, and collaborative development.Qualifications & Requirements: Experience in ASP.NET Core MVC development with Razor views Proficiency in C# and the .NET ecosystem, including asynchronous programming (async/await) Hands-on experience with Entity Framework Core for ORM-based data access and LINQ queries Solid front-end skills using HTML5, CSS3, JavaScript, and jQuery Experience with responsive design using Bootstrap and enhanced UI controls (e.g., Select2) Expertise in JSON handling with Newtonsoft.Json and REST API integration using AJAX/fetch Knowledge of ASP.NET Core session management and dependency injection principles Ability to translate business logic into a fully functional software solution from scratch
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Software Engineer Information Technology Engineer Java Html Autocad Data Analyst Web Tools System Support Engineer Banking Back Office Back End Processing Admin Freshers Airport Operation Airport Executive Airport Representative Airline Ground Staff
The Information Technology Engineer is responsible for designing, developing and implementing software applications and systems to support the organization's operations. They will also provide technical support and assistance to end-users.Key responsibilities include:- Developing and maintaining software applications using various programming languages such as Java, Html, and Autocad- Conducting data analysis to identify trends and patterns- Providing system support and troubleshooting technical issues- Working closely with the team to implement and maintain web tools
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  • 2 - 3 yrs
  • 3.5 Lac/Yr
  • Sanand Ahmedabad
Wiring Diagrams Panel Layouts Validate BOMs Support Creation Of Job Cards Perform and Document Quality Control Checks Coordinate With Workers For Correct Assembly Maintain Document Revisions Participate in Training and Testing Custom Project Execution
Roles & Responsibilities To manage all technical aspects of production including BOM creation, wiring diagrams, quality assurance, and supporting assembly teams.Requirement Skills Prepare, update, and validate BOMs, wiring diagrams, and panel layouts Support creation of job cards (MJC, PJC, RJC) from technical perspective Perform and document quality control checks Coordinate with workers for correct assembly & wiring practices Maintain document revisions, project history, and customer-specific versions Participate in training, testing, and custom project execution Provide technical input to design or troubleshooting when requiredEducation Qualification Bachelor's degree / Diploma in Electrical, Electronics, or Instrumentation Engineering
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Desktop Support Engineer

Bankai Informatics Pvt Ltd

  • 2 - 3 yrs
  • 3.0 Lac/Yr
  • Rajkot
Computer Hardware Troubleshooting CCNA Hardware Installation
Desktop Support Engineer Responsibilities:Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training in computer operation and management.Completing job reports and ordering supplies.Desktop Support Engineer Requirements:Bachelors degree in computer science or information technology.Proven work experience as a desktop support engineer or support technician.Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.Knowledge of popular operating systems, software applications, and remote connection systems.Ability to solve complex hardware and software issues.Ability to travel and work after hours when necessary.Excellent interpersonal skills.Good written and verbal communication skills.
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L2 Technical Support Engineer

Bluechip Gulf It Services Pvt. Ltd.

  • 3 - 5 yrs
  • 6.0 Lac/Yr
  • Vadodara
Microsoft Firewall Cisco Switches Router Configuration Network Storage System Network Attached Storage Epabx Email Migration Microsoft Products
Firewall Management:Configure, monitor, and troubleshoot enterprise firewalls (Sophos, Fortinet, SonicWall, Palo Alto, etc.)Maintain security policies, NAT rules, VPNs (Site-to-Site and Remote Access)NAS Administration:Set up, manage, and maintain Network Attached Storage systems (QNAP, Synology, etc.)Configure user access, permissions, and ensure data integrity and backupsWindows Server Administration:Install, configure, and maintain Windows Server OS (2016/2019/2022)Manage Active Directory (AD), DNS, DHCP, Group Policies, Domain Controllers (DC)Troubleshoot user authentication, login issues, and AD replicationCisco Network Devices:Configure and troubleshoot Cisco switches and routersImplement VLANs, routing protocols (OSPF, EIGRP), trucking, and port securityMaintain network diagrams and documentationVoIP & Telephony Systems:Support VoIP and telephony platforms like Avaya IP Office / Cisco Unified Communications / 3CX / Grand stream etc.Configure SIP trunks, extension mappings, IVRs, ring groups, voicemail, and call flowTroubleshoot VoIP-related issues: call drops, registration failures, QoS issuesMonitoring & Troubleshooting:Use tools like PRTG, Nagios, or SolarWinds for infrastructure monitoringRespond promptly to network/system alerts and perform root cause analysisEmergency Support:Be available 24x7 for critical support, emergencies, and planned maintenance windowsParticipate in on-call rotation for after-hours supportDocumentation:Maintain comprehensive and up-to-date documentation of configurations, SOPs, and change logsCommunication:Coordinate with internal teams and vendors for issue resolution and project implementationProvide clear updates to stakeholders in a timely and professional mannerRequired Skills & Qualifications:Education: Bachelors degree in computer science, Information Technology, or related fieldCertifications (Preferred):Cisco CCNA/CCNPMicrosoft MCSA/MCSE (Windows Server)Fortinet NSE or other firewall certificationsExperience: 35 years of relevant hands-on experience in infrastructure and network supportTechnical Proficiency:Strong understanding of Layer 2/3 networkingHands-on experience with managing firewall rules, VPN tunnels, and access policiesExperience managing Active Directory & GPOsFamiliarity with backup solutions and disaster recovery planningSoft Skills:Excellent verbal and written communicationTeam player with a problem-solving attitudeAbility to work under pressure and handle emergencies with calmness and precisionWorking Conditions:May require working outside of regular hours for critical updates, troubleshooting, or emergencies
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  • 2 yrs
  • 4.0 Lac/Yr
  • Vadodara
Networking Hardware Networking LAN-local Area Network Server Support Computer Hardware IT Helpdesk Service Desk OS Installation
1.1 FTE Skillset1.1.1. Two to three (23) years of experience providing IT infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and fixing the problems without impacting or violating hardware warranty or customer security compliance requirements.1.1.2. Client requires background checks for all technicians, with auditable references for education, qualifications, and previous employment history.1.1.3. Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripheral hardware problems.1.1.4. Experience or ability to follow instructions for installing and troubleshooting desktop applications.1.1.5. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hands activities under instruction-based tasks at sites.1.1.6. Ability to lift/move computer equipment weighing up to 50 lbs.1.1.7. Skilled in desk-side support and PC break/fix, including basic administration of Windows OS. Subcontractor to identify, through transition, and communicate in advance the dispatch locations where basic Mac OS support may be required as a smart hands event. Once the locations and quantities are known, the Client and WWTS will mutually agree on a support strategy for Mac OS support.1.1.8. Client prefers, where commercially practical, that the subcontractor uses technicians with an Associate's Degree in Electronics and CompTIA A+ Certification. Where the subcontractor is unable to do this, they must ensure and certify that technicians meet the subcontractor's own internal required standard. A client-specific technician certification program will be introduced during the transition.1.1.9. Experience with anti-spyware and anti-virus software.1.1.10. Some working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.1.1.11. Evaluation and installation of primary and peripheral computer and networking hardware, including but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under Smart Hands capability supported by the Client.1.1.12. Ability to troubleshoot system and network issues using good deductive reasoning skills under the Smart Hands capability supported by the Client.1.1.13. Good written and oral communication skills with clients and management. Good interpersonal skills. FTE must speak the local language and English to facilitate communication with the Client.1.1.14. Ability to work with deadlines and complete tasks on time.1.1.15. FTEs may be subject to a Service Readiness Test by the Client. FTEs will be accepted based on the successful completion of this test. All training requirements will be provided by the Client. The Service Readiness Test may need to be completed before go-live with sufficient time to obtain a replacement if necessary.1.1.16. Subcontractor will be required to provide a basic tool kit for each FTE. Tool kits will be defined during the transition phase. All FTEs must have valid mobile phones, and their contact numbers must be shared as required. Technicians must be reachable after hours for emergency queries.
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CNC Maintenance Technical Services Industrial Automation Field Service Industrial Relations Email Support
We have vacant of 5 CNC Maintenance Engineer Jobs in Mumbai, Nashik, Pune, Nagpur, Ahmedabad, Vadodara, Experience Required : 2+ Years Educational Qualification : B.E Skill CNC Maintenance, Technical Services, Industrial Automation, Field Service, Industrial Relations, Email Support etc.
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Solar Engineer

Key Resources Consultancy

  • 1 - 3 yrs
  • 3.5 Lac/Yr
  • Vadodara
Solar Consultant Customer Service Support Hybrid Solar Administrator Auto CAD Designer Solar Engineer Solar Project Design Problem Solving PV Solar Power Electrical Diagrams Renewable Energy AMP
Experience of Installation of Solar Grid Tie, Off Grid / PCU & Hybrid Models2) Supporting customers through technical and administrative activities3) Understanding customer needs and concerns4) Providing a high level of customer service5) Preparing and submitting service reports6) Participating in the training7) To maintain field TAT as desired by CompanyExcellent communication skills in applicable local language.Basic knowledge of EnglishComputer literacyReady to travel based on situations.
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Opening For Desktop Engineer

3I Infotech Limited

  • 1 - 3 yrs
  • 3.5 Lac/Yr
  • Surat
Hardware Networking Service Desk Computer Networking Desktop Administration Hardware Installation IT Support Desktop Management Computer Hardware Networking Hardware Troubleshooting Configuring Desktop Support Laptop Support Hardware Support
We are looking for a dedicated Desktop Engineer to support our users with their technical needs. This role requires someone who can troubleshoot hardware and software issues efficiently while providing excellent customer service.Key Responsibilities:- **Technical Support:** Assist users with desktop issues, encompassing both hardware and software troubleshooting.- **System Installation:** Set up and configure desktop computers, ensuring all necessary software is installed correctly for users.- **Maintenance:** Regularly perform updates and maintenance on systems to ensure optimal performance and security.- **Documentation:** Maintain records of support requests and resolutions to improve future assistance and for tracking system performance.Required Skills and Expectations:Candidates should have a graduate degree and possess 1 to 3 years of experience in a similar role. Strong knowledge of operating systems (Windows, ) and common software packages is essential. The ideal candidate should have good problem-solving skills, be detail-oriented, and able to communicate effectively with users. A team-oriented attitude is important, along with the capacity to work independently in an office environment. Candidates must be male and willing to work full-time from the office in Surat,
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Service Manager

Apex Eternity

Installation Commissioning Customer Handover Amcs Warranty Scheduled Maintenance and Repairs Support Escalation Engineer Ensure Timely Resolution Plan Resource Allocation Monitor Expense Management Coordinate Interdepartmentally With Sales Coordinate Interdepartmentally With Production R&D For Service Needs Lead Performance Evaluations Track KPIs Analyze Service Data
Job Overview: The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively. This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service Quality and efficiencyRoles & Responsibilities Leads the Service Department, ensuring efficient execution of service operations, resource planning, and quality assurance. Acts as the central coordinator between management, customer support, field teams, and other departments (Sales, Production, R&D).Requirement Skills Oversee installations, commissioning, and customer handovers. Manage AMC contracts, warranty claims, scheduled maintenance, and repairs. Handle customer escalations and ensure timely resolution. Plan resource allocation (manpower, tools, spares) and monitor expense management. Coordinate interdepartmentally with Sales, Production, and R&D for service needs. Lead performance evaluations, track KPIs, and analyse service data (response time, resolution rate). Ensure customer feedback is collected, analysed, and acted upon for service improvements. Oversee training programs, SOP updates, compliance integration, and documentation standards. Drive continuous improvement initiatives within the service operations.Education Qualification Bachelor's / Diploma degree in Engineering or a related field.
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