L2 Technical Support Engineer

ï‚·Firewall Management:

ï‚·Configure, monitor, and troubleshoot enterprise firewalls (Sophos, Fortinet, SonicWall, Palo Alto, etc.)

ï‚·Maintain security policies, NAT rules, VPNs (Site-to-Site and Remote Access)

ï‚·NAS Administration:

ï‚·Set up, manage, and maintain Network Attached Storage systems (QNAP, Synology, etc.)

ï‚·Configure user access, permissions, and ensure data integrity and backups

ï‚·Windows Server Administration:

ï‚·Install, configure, and maintain Windows Server OS (2016/2019/2022)

ï‚·Manage Active Directory (AD), DNS, DHCP, Group Policies, Domain Controllers (DC)

ï‚·Troubleshoot user authentication, login issues, and AD replication

ï‚·Cisco Network Devices:

ï‚·Configure and troubleshoot Cisco switches and routers

ï‚·Implement VLANs, routing protocols (OSPF, EIGRP), trucking, and port security

ï‚·Maintain network diagrams and documentation

ï‚·VoIP & Telephony Systems:

ï‚·Support VoIP and telephony platforms like Avaya IP Office / Cisco Unified Communications / 3CX / Grand stream etc.

ï‚·Configure SIP trunks, extension mappings, IVRs, ring groups, voicemail, and call flow

ï‚·Troubleshoot VoIP-related issues: call drops, registration failures, QoS issues

ï‚·Monitoring & Troubleshooting:

ï‚·Use tools like PRTG, Nagios, or SolarWinds for infrastructure monitoring

ï‚·Respond promptly to network/system alerts and perform root cause analysis

ï‚·Emergency Support:

ï‚·Be available 24x7 for critical support, emergencies, and planned maintenance windows

ï‚·Participate in on-call rotation for after-hours support

ï‚·Documentation:

ï‚·Maintain comprehensive and up-to-date documentation of configurations, SOPs, and change logs

ï‚·Communication:

ï‚·Coordinate with internal teams and vendors for issue resolution and project implementation

ï‚·Provide clear updates to stakeholders in a timely and professional manner

Required Skills & Qualifications:

Education: Bachelor��s degree in computer science, Information Technology, or related field

ï‚·Certifications (Preferred):

ï‚·Cisco CCNA/CCNP

ï‚·Microsoft MCSA/MCSE (Windows Server)

ï‚·Fortinet NSE or other firewall certifications

Experience: 3��5 years of relevant hands-on experience in infrastructure and network support

ï‚·Technical Proficiency:

ï‚·Strong understanding of Layer 2/3 networking

ï‚·Hands-on experience with managing firewall rules, VPN tunnels, and access policies

ï‚·Experience managing Active Directory & GPOs

ï‚·Familiarity with backup solutions and disaster recovery planning

ï‚·Soft Skills:

ï‚·Excellent verbal and written communication

ï‚·Team player with a problem-solving attitude

ï‚·Ability to work under pressure and handle emergencies with calmness and precision

Working Conditions:

ï‚·May require working outside of regular hours for critical updates, troubleshooting, or emergencies

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  Post Graduate (M.C.A, M.Tech)

• Role

  L2 Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office