L2 Technical Support Engineer

Bluechip Gulf It Services Pvt. Ltd.

Firewall Management:

Configure, monitor, and troubleshoot enterprise firewalls (Sophos, Fortinet, SonicWall, Palo Alto, etc.)

Maintain security policies, NAT rules, VPNs (Site-to-Site and Remote Access)

NAS Administration:

Set up, manage, and maintain Network Attached Storage systems (QNAP, Synology, etc.)

Configure user access, permissions, and ensure data integrity and backups

Windows Server Administration:

Install, configure, and maintain Windows Server OS (2016/2019/2022)

Manage Active Directory (AD), DNS, DHCP, Group Policies, Domain Controllers (DC)

Troubleshoot user authentication, login issues, and AD replication

Cisco Network Devices:

Configure and troubleshoot Cisco switches and routers

Implement VLANs, routing protocols (OSPF, EIGRP), trucking, and port security

Maintain network diagrams and documentation

VoIP & Telephony Systems:

Support VoIP and telephony platforms like Avaya IP Office / Cisco Unified Communications / 3CX / Grand stream etc.

Configure SIP trunks, extension mappings, IVRs, ring groups, voicemail, and call flow

Troubleshoot VoIP-related issues: call drops, registration failures, QoS issues

Monitoring & Troubleshooting:

Use tools like PRTG, Nagios, or SolarWinds for infrastructure monitoring

Respond promptly to network/system alerts and perform root cause analysis

Emergency Support:

Be available 24x7 for critical support, emergencies, and planned maintenance windows

Participate in on-call rotation for after-hours support

Documentation:

Maintain comprehensive and up-to-date documentation of configurations, SOPs, and change logs

Communication:

Coordinate with internal teams and vendors for issue resolution and project implementation

Provide clear updates to stakeholders in a timely and professional manner

Required Skills & Qualifications:

Education: Bachelor��s degree in computer science, Information Technology, or related field

Certifications (Preferred):

Cisco CCNA/CCNP

Microsoft MCSA/MCSE (Windows Server)

Fortinet NSE or other firewall certifications

Experience: 3��5 years of relevant hands-on experience in infrastructure and network support

Technical Proficiency:

Strong understanding of Layer 2/3 networking

Hands-on experience with managing firewall rules, VPN tunnels, and access policies

Experience managing Active Directory & GPOs

Familiarity with backup solutions and disaster recovery planning

Soft Skills:

Excellent verbal and written communication

Team player with a problem-solving attitude

Ability to work under pressure and handle emergencies with calmness and precision

Working Conditions:

May require working outside of regular hours for critical updates, troubleshooting, or emergencies

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  B.Sc, B.Tech, M.C.A, M.Tech

• Role

  L2 Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office