L2 Technical Support Engineer

Bluechip Gulf It Services Pvt. Ltd.

firewall management:

configure, monitor, and troubleshoot enterprise firewalls (sophos, fortinet, sonicwall, palo alto, etc.)

maintain security policies, nat rules, vpns (site-to-site and remote access)

nas administration:

set up, manage, and maintain network attached storage systems (qnap, synology, etc.)

configure user access, permissions, and ensure data integrity and backups

windows server administration:

install, configure, and maintain windows server os (2016/2019/2022)

manage active directory (ad), dns, dhcp, group policies, domain controllers (dc)

troubleshoot user authentication, login issues, and ad replication

cisco network devices:

configure and troubleshoot cisco switches and routers

implement vlans, routing protocols (ospf, eigrp), trucking, and port security

maintain network diagrams and documentation

voip & telephony systems:

support voip and telephony platforms like avaya ip office / cisco unified communications / 3cx / grand stream etc.

configure sip trunks, extension mappings, ivrs, ring groups, voicemail, and call flow

troubleshoot voip-related issues: call drops, registration failures, qos issues

monitoring & troubleshooting:

use tools like prtg, nagios, or solarwinds for infrastructure monitoring

respond promptly to network/system alerts and perform root cause analysis

emergency support:

be available 24x7 for critical support, emergencies, and planned maintenance windows

participate in on-call rotation for after-hours support

documentation:

maintain comprehensive and up-to-date documentation of configurations, sops, and change logs

communication:

coordinate with internal teams and vendors for issue resolution and project implementation

provide clear updates to stakeholders in a timely and professional manner

required skills & qualifications:

education: bachelor��s degree in computer science, information technology, or related field

certifications (preferred):

cisco ccna/ccnp

microsoft mcsa/mcse (windows server)

fortinet nse or other firewall certifications

experience: 3��5 years of relevant hands-on experience in infrastructure and network support

technical proficiency:

strong understanding of layer 2/3 networking

hands-on experience with managing firewall rules, vpn tunnels, and access policies

experience managing active directory & gpos

familiarity with backup solutions and disaster recovery planning

soft skills:

excellent verbal and written communication

team player with a problem-solving attitude

ability to work under pressure and handle emergencies with calmness and precision

working conditions:

may require working outside of regular hours for critical updates, troubleshooting, or emergencies

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  B.Sc, B.Tech, M.C.A, M.Tech

• Role

  L2 Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office