Operation Manager

Hellowork Technologies Private Limited

Roles & Responsibilities:

Lead the Upselling team, inspiring, equipping, and supporting them to achieve the

companys lead convention, upgrade and upsell targets.

Implementation and delivery of upsell program and other customer-related technology in-

store, working closely with Ops lead in order to meet the required Customer retention and

PAR KPIs.

Conduct effective resource planning to maximize the productivity of resources . both

people and technology.

Structure Upselling campaigns by organizing leads, products, and staffing to maximize

conversion rates, revenue and margin.

Design and continually improve sales pitches, closing techniques, and objection-handling.

Own the Upselling budget, staffing and processes to maximize performance in a cost-

effective way.

Ensure proper policies, process and quality controls are in place and adhered too.

Ensure the team maintains high quality standards, providing complete and accurate

information, following correct processes, and adhering to consumer protection principles in

every sale.

Responsible for workforce management . collaborate with the HR department in hiring

top quality talent and ensuring that the teams are motivated and engaged.

Development of team through coaching, mentoring, and launching learning and

development initiatives.

Uphold data governance standards and ensure data is captured consistently and

appropriately across different touch points and channels.

Responsible for designing, tracking and reporting of call-centre analytical based statistics (.

sales rates, costs, and customer service metrics) daily, weekly and monthly.

Collaborate with different cross functional teams in order to achieve business objectives.

Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associates

per process requirements.

Conduct constant 1:1 meetings with associates to provide feedback and motivation.

KPI

Cost Optimization

Achieve Lead Convention Targets

Experience : 2 - 4 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Operation Manager

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India