Service Operations Job Vacancies in Navi Mumbai

We are looking for a dedicated Customer Care Executive to join our team in Juinagar. As a key member of our customer service department, you will be responsible for ensuring a positive experience for our customers. Key Responsibilities:- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat to provide accurate information and assistance.- **Resolve Issues:** Address and resolve customer complaints or issues in a timely manner, ensuring customer satisfaction.- **Maintain Records:** Keep detailed records of customer interactions and transactions to improve service and track patterns.- **Follow Up:** Proactively follow up with customers to ensure their concerns are addressed and they are satisfied with the solutions provided.- **Provide Feedback:** Share customer feedback with the team to help improve products and services and enhance customer experience.Required Skills and Expectations:Candidates should have a high school diploma (10th pass). Excellent communication skills, both verbal and written, are essential for effectively interacting with customers. Problem-solving skills are important to swiftly resolve customer issues. Candidates should be comfortable working in a team environment and be able to adapt to changing situations. A friendly and patient attitude is crucial for handling customer inquiries and complaints. Prior experience in customer service is beneficial but not required, making this a great opportunity for those starting their careers or looking to gain experience.

We are seeking a General Manager Service to oversee and enhance our service operations. This role is essential for ensuring customer satisfaction and improving service efficiency.**Key Responsibilities:**- **Manage Service Operations:** Oversee daily service operations, ensuring all processes run smoothly and meet company standards.- **Team Leadership:** Lead and mentor the service team, fostering a collaborative environment that encourages professional growth and high performance.- **Customer Relationship Management:** Build strong relationships with customers, addressing their needs and concerns promptly to enhance satisfaction and loyalty.- **Performance Analysis:** Monitor and analyze service metrics to identify areas for improvement, implementing strategies to achieve operational excellence.- **Budget Management:** Develop and manage the service budget, ensuring resources are allocated effectively and cost-control measures are in place.- **Technical Support Coordination:** Coordinate with the technical support team to troubleshoot and resolve service issues efficiently.**Required Skills and Expectations:**Candidates should have a minimum of 5 to 10 years of experience in service management or a related field. A diploma in a relevant area is necessary. Strong leadership and communication skills are crucial, along with a hands-on approach to problem-solving. Candidates should be customer-focused, with a proven ability to enhance service delivery. A good understanding of service metrics and the ability to analyze data for continuous improvement is also essential. The role demands a strong commitment to quality and the capability to work well in a fast-paced environment.

We are looking for a dedicated Customer Service Associate to join our team. In this role, you will be the primary point of contact for our customers, helping them with their inquiries and ensuring a positive experience.**Key Responsibilities:**- **Assist Customers:** Respond to customer queries through various channels like email, chat, or phone, providing timely and accurate information.- **Resolve Issues:** Identify and resolve customer problems effectively, ensuring quick solutions and customer satisfaction.- **Maintain Records:** Keep detailed records of customer interactions and transactions, which helps in tracking customer feedback and improving services.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions.- **Collaborate with Team:** Work closely with other team members to improve processes and share insights to enhance customer support.**Required Skills and Expectations:**- Excellent communication skills are essential for effectively engaging with customers and understanding their needs.- A positive attitude and a willingness to help are important, as you will be working with a variety of customers.- Basic computer skills including familiarity with email and chat software are necessary for managing customer inquiries.- As a fresher, a strong eagerness to learn and adapt quickly is valued, as this role will help you develop important customer service skills.- You should be self-motivated and capable of managing your time effectively while working from home.

- Oversee daily operations of the team: As a Team Lead Operations, you will be responsible for supervising and managing the daily activities of the team to ensure smooth functioning and achievement of operational goals.- Train and develop team members: You will train and mentor team members to enhance their skills and knowledge, setting clear expectations and providing feedback to facilitate their growth and development.- Implement process improvements: You will identify areas for process improvement and implement changes to streamline operations, increase efficiency, and drive continuous improvement within the team.- Monitor team performance: You will track and monitor team performance against key metrics and KPIs, taking corrective action where necessary to ensure targets are met and quality standards maintained.- Foster a positive team culture: As a Team Lead, you will create a positive and motivating work environment for team members, encouraging collaboration, communication, and a strong team spirit.Required Skills and Expectations:1. Bachelor's degree in Business Administration or a related field.2. Proven experience in a leadership role, preferably in operations management.3. Strong analytical and problem-solving skills.4. Excellent communication and interpersonal abilities.5. Ability to prioritize tasks and delegate effectively.6. Proficiency in MS Office applications.7. Knowledge of relevant industry regulations and best practices.

Location of Posting: Navi Mumbai, MahapePosition: Service EngineerQual: Diploma and / or BE (Mechanical / Electrical)Experience: 2+ yrsCTC:Rs. 30000-40000 inhand (Depends on experience )Full fitness suitable for travelling to work sites in India if requiredField of knowledge :Mechanical equipment / Abrasive blasting / pumps / compressors / electric motors / engines / pneumatics & hydraulics / automation equipment / high pressure water blastingJD:Connection, setup, testing and site performance of high pressure waterblast pump and connected pneumatic,hydraulic automation equipment including robotic crawler based equipmentTrouble shooting at site / workshopMaintenance of high pressure waterblast pumps and accessoriesSafety and adherence to standard operating procedures

The Logistics Assistant will be responsible for coordinating and managing various logistics tasks to ensure efficient operations. Key responsibilities include overseeing inventory management, coordinating shipments, tracking orders, and maintaining accurate records. The ideal candidate should have 1-2 years of experience in logistics, a graduate degree, strong attention to detail, excellent communication skills, and the ability to work well in a fast-paced environment. This position is full-time and requires the candidate to work from the office in CBD Belapur, Navi Mumbai.

We're also hiring for a Customer Service Coordinator role! In this role, you-ll:Engage with customers to understand their needs and explain our services.Coordinate with technicians/vendors for timely service delivery.Resolve customer queries professionally and promptly.Maintain accurate service records for seamless operations.Join us to deliver exceptional service and grow your career with Easy Services!

Responsible for making reservations in the car rental software. billing, coordination with suppliers and administrative functions related to car rental operations.Prior car rental experience will be preferred. - Good working knowledge of Microsoft Excel and Microsoft Outlook is desired.Provide outstanding customer service and respond quickly to needs and complaints.Communicating with customers to answer questions and address concerns about their reservations or rental vehicles. Capable of handling drivers and vendors query. Ensure to receive all phone calls from drivers any hour in day/night.Ensure to track routes to assure on time service.Esure vehicle reaches on time for pickup/drop as per fixed schedules.Ensure that the vehicle is maintained well in terms of cleanliness & basic safety standards.Greeted customers & Provide outstanding customer service at all times.Maintained a positive attitude and professional demeanour at all times.Aggressively pursued reservation bookingsSkills Should have good Oral, written communication and listening skills. Should be an effective communicator, fluent with what he/she is speaking. Should be a computer literate. (Proficient in MS office). Should have the ability to handle multiple calls simultaneously. Should be able to multi-task and be able to manage time effectively Should provide most accurate information into the portal and to customer Good interpersonal and problem-solving skills. Should be flexible enough to adapt to any environment or changes happening in the work. Should be patient enough and quite motivated towards learning new things and execute it effectively on day-to-day basis. Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Job description:Service Manager (Rental)Location: CBD Belapur, Navi MumbaiSalary: 30,000 60,000 per month + Incentive + BonusExperience: 510 years Employment Type: Full-TimeWe are looking for a Service manager rental to manage the daily operation, deployment and maintenance of our construction equipment fleet including Tower cranes, Passenger hoists and Truck mounted crane.Responsibilities:Oversee fleet operation, repair, and preventive maintenance schedules.Manage operators, technicians, and support staff.Recruit and deploy operating crew as per project requirements.Clients meeting and marketing.Control maintenance and repair costs.Prepare monthly performance summaries.Coordinate with clients, vendors, and operators for equipment deployment.Assist the Managing Director in follow-ups, quotations, and rental negotiations.Requirements:Diploma/Degree in Mechanical or Automobile Engineering preferred. Or any degree with experience.Minimum 5 years of experience in construction equipment management.Strong leadership, communication, and coordination skills.Job Types: Full-time, Permanent

Salary - No Bar for Right Candidate ( It depends on Interview) Job Location Belapur to Digha (Work in all over Navi Mumbai Municipal Corporation), Will allocate one place for working Shift Time 10 am to 7 pm Gender - Female Age - Maximum 25 to 40 Contract Period Up to Project Hiring will be on immediate basis.JD is as follows:-Field Coordinators: - Read, Write and Speak fluent Marathi, Hindi, English. Preferred MBA in any field. Fresher & Experience (Specially for Field Job). Smart / Good Personality / Confident while talking (Sometimes need to interact with our channel partners and political leaders).MAIN DUTIES / RESPONSIBILITIES: - Providing information about training to the teachers and beneficiaries. Reaching out to the beneficiaries in collaboration with NGOs / Community Leaders / Educational Institutions / Women's Groups. Communicating / Coordinating with beneficiaries. Maintaining a good relationship with the office staff, Senior Management and beneficiaries for smooth work balance. Daily work status to be submitted on a daily basis at EOD.

This is bpo industry, hiring for customer care executive role,customer handeling,call center job it is.

Role: - To manage the guests at the reception or front desk by greeting them, coordinating with the concerned people for meeting and providing excellent customer service.Responsibilities: - Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office. Filling in the walk-ins forms of clients and ensuring all details of guests are taken on the guest information form. Assigning a sales manager as approved by the site head. Handling booked clients and concerns in a efficient and timely manner. Ensure clients are attended on time. Assist the sales team with all required documents and providing any support required. Maintain database and MIS. Maintain the marketing collaterals and all support documents at site. Regular after-sales follow-up, and handle customer grievances, complaints and claims. Handling guest complaints and concerns in an efficient and timely manner. Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors. Maintain the basic hygiene system at site and responsible to upkeep of the sales office for better customer experience and to ensure that the sitting arrangement in overall office premises i.e. meeting room, conference room etc. are maintained in proper order. Handling the couriers. i.e. receiving & making the courier entries & delivering them to the right person. Should work closely with the sales Maintaining the stock of Pantry and stationery, to handle admin activities for the Sales office including petty cash. Coordinating and multitasking job duties in a busy environment.Desired Profile: - Candidate should be a female with graduation in any field age between 21 to 25 years. Has at least one year experience in guest relations or customer relations. Has excellent communication skills, both verbal and written. Has excellent coordination and organizing skills.

To Solve the Customer Queries Over the Call.good Communication Skillfor International Process;5 Days Working, 2 Rotational Week Offfor Domestic Process; 6 Days Working, 1 Rotational Week Off

JOB VACANCY FOR CUSTOMER SERVICE EXECUTIVE (MALE / FEMALE) AT THANE LOCATIONJob Description -We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Roles and Responsibilities - Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.Requirements - A bachelors degree in administration or a related field.A minimum of 3 years experience.Excellent interpersonal and written and oral communication skills.Ability to lead a team.Knowledge of CRM systems.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.

Job Openings for 100 Customer Service Jobs for Freshers in Navi Mumbai, having Educational qualification of : Higher Secondary,Other Bachelor Degree with Good knowledge in Customer Care, Customer Support, Telecalling BPO Telesales, Customer Service Operations, Telecalling / BPO / Telesales etc.

Roles & Responsibilities: Lead the Upselling team, inspiring, equipping, and supporting them to achieve thecompanys lead convention, upgrade and upsell targets. Implementation and delivery of upsell program and other customer-related technology in-store, working closely with Ops lead in order to meet the required Customer retention andPAR KPIs. Conduct effective resource planning to maximize the productivity of resources i.e. bothpeople and technology. Structure Upselling campaigns by organizing leads, products, and staffing to maximizeconversion rates, revenue and margin. Design and continually improve sales pitches, closing techniques, and objection-handling. Own the Upselling budget, staffing and processes to maximize performance in a cost-effective way. Ensure proper policies, process and quality controls are in place and adhered too. Ensure the team maintains high quality standards, providing complete and accurateinformation, following correct processes, and adhering to consumer protection principles inevery sale. Responsible for workforce management i.e. collaborate with the HR department in hiringtop quality talent and ensuring that the teams are motivated and engaged. Development of team through coaching, mentoring, and launching learning anddevelopment initiatives. Uphold data governance standards and ensure data is captured consistently andappropriately across different touch points and channels. Responsible for designing, tracking and reporting of call-centre analytical based statistics (i.e.sales rates, costs, and customer service metrics) daily, weekly and monthly. Collaborate with different cross functional teams in order to achieve business objectives. Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associatesper process requirements. Conduct constant 1:1 meetings with associates to provide feedback and motivation.KPI Cost Optimization Achieve Lead Convention Targets

We Have Opening In Voice Process For Freshers As Well As Experience Person!Sincetele info solutions Pvt LtdRequirement -Fresher + ExperienceHSC Pass And AboveComfortable In English With Average Communication Skills!Job Description -ICICI Bank Credit Card Sales! Credit Card WAP Premium Process & Bajaj Collection

We have vacant of 50 Customer Service Jobs in Navi Mumbai for Freshers Educational Qualification : Other Bachelor Degree Skill Customer Relationship,Customer Care,BPO,Customer Service Operations etc.

ReLiva Physiotherapy is a physiotherapy specialist with a wide network of Physiotherapy clinics, outsourced physiotherapy for hospitals and home visits.We have about 40 clinics across 10 cities in India.We are looking for a customer service executive.The role and responsibilities will be:1.Answer phone calls in a more professional manner and provide information about the service as required by the customer2.Keep records of interactions with customer; keeping record of details of customer complaints, inquiries, and comments3.Follow up customers and their complaints; ensuring that customers requests are attended to accordingly.4.Providing complete information about the product to the customer.5.Solving all service related issues of the customers.6.Maintaining and updating the information of the customers regularly.7.Providing the best possible solution to the queries of the customers.

Company Name: 1Point1 SolutionLocation: Turbhe, Navi MumbaiNature of Job Email/Chat/Voice Designation Customer Support Executive Freshers and Experienced both can apply Excellent English is mustBrief candidates about healthcare knowledge.Salary- 21k CTCOnly female candidates Rotational Day ShiftsInterview RoundsHRClientNotes: We are not taking any charges of placement.

Company Name: 1Point1 Solution.Location: Turbhe, Navi MumbaiProcess: Go FirstNature of Job Outbound and inbound ProcessGreat opportunity to work in airline process Designation Customer Support Executive HSC/Graduate both can apply Excellent English is mustSalary (INR)-12.149K Net 16.5K CTCRotational Day Shifts and Rotational Off for Girls/Boys Interview RoundsHROPSpaid training of 19-21 DaysCandidate should be comfortable working from OfficeCandidate should have all the below mentioned Documents1. 1Aadhar Card 2. 2. Pan Card 3. 3. 10/12 & Graduation Mark Sheets4. 4. Bank Account Details Notes: We are not taking any charges of placement.

Company Name: 1Point1 solutionLocation: Turbhe, Navi Mumbai.Process name - Tata SME Outbound Sales ProcessNature of Job 100% Outbound ProcessDesignation Customer Support Executive Only experience candidates can apply Excellent English is mustOnly graduate can apply 2 year sales experience mandatory .Salary (INR)-20K Net 24K CTCRotational Day Shifts and Rotational Off for Girls/BoysInterview RoundsHRClientUnpaid training of 14 DaysCandidate should be comfortable working from OfficeCandidate should have all the below mentioned Documents1. Aadhar Card 2. Pan Card 3. 10/12 & Graduation Mark Sheets4. Bank Account Details Notes: We are not taking any charges of placement.

We're also hiring for a Customer Service Coordinator role! In this role, youll:Engage with customers to understand their needs and explain our services.Coordinate with technicians/vendors for timely service delivery.Resolve customer queries professionally and promptly.Maintain accurate service records for seamless operations.Join us to deliver exceptional service and grow your career with Easy Services!