Customer Excellence Keeps and drives the team to keep the customer as the top priority Ensure high levels of customer conversion through excellent service Ensures timelines are adhered to at all client touchpoints and follow-ups Align closely with leadership to ensure marketing strategies and tactics to meet business objectives.Process Excellence Leads and directs all activities of the client relationship management team with designated timeframes while using tools and resources to drive a high level of productivity. Work with the designer teams to ensure conversions and follow-ups Coordinate with online and offline marketing teams to help strategize and maximize lead generation campaigns Analyzes and uses business reports to identify missed opportunities and to positively impact client conversions Leverages tools, processes, and best practices to drive operational excellence and consistently executes Standard Operating Procedures (SOP's). Responsible to act as an escalation point throughout the lead conversion phase and ensure closure of concerns within the timelines define Ability to forecast and analyze business trends, performance trends, periodic reporting to the management and take actions on findingsEssential Skill Sets Customer management skills Strong revenue orientation Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts Demonstrate the ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities Analytical mindset with the ability to track and report on marketing performance metrics as well as lagging revenue attribution, revenue influence, and ROI. Excellent relationship management skills with the ability to build rapport, influence and deepen relationships with stakeholders Excellent verbal and written communication skill