Communicate with US & Canadian clients via phone calls, emails, WhatsApp, and video meetingsUnderstand client requirements and provide clear, accurate information about servicesHandle inbound and outbound calls professionally during North American business hoursFollow up with leads, clients, and partners in a timely mannerMaintain proper records of client interactions and communication logsCoordinate with internal teams to ensure smooth service deliveryAddress client queries, concerns, and objections politely and confidentlyBuild long-term relationships with international clientsEnsure compliance with company communication standards and processes