Hotel Customer HandlingHotel RestaurantRestaurant StaffFood Costing
Key ResponsibilitiesOperations ManagementSupervise day-to-day restaurant operations.Ensure smooth coordination between kitchen, service, and administration.Maintain cleanliness, hygiene, and compliance with safety standards.Staff ManagementRecruit, train, and supervise restaurant staff.Prepare duty rosters and assign tasks.Motivate and monitor staff performance to ensure quality service.Customer ServiceEnsure excellent customer experience.Address complaints and resolve issues promptly.Maintain relationships with regular guests and encourage feedback.Financial & Inventory ControlMonitor budgets, control costs, and maximize profits.Manage cash flow, billing, and accounts.Oversee stock levels, order supplies, and prevent wastage.Marketing & PromotionPlan promotional activities and seasonal offers.Coordinate with marketing teams to attract customers.Manage online presence, reviews, and brand reputation.ComplianceEnsure adherence to food safety and licensing regulations.Maintain health & safety standards.Conduct regular audits and inspections.Skills & QualitiesLeadership and team management.Strong communication and interpersonal skills.Problem-solving and conflict resolution.Financial and business acumen.Ability to work under pressure and multitask.Knowledge of F&B trends and customer preferences.
- Overseeing the daily operations of the restaurant: The restaurant manager is responsible for ensuring that all aspects of the restaurant's operations run smoothly, from food preparation to customer service.- Managing staff: The restaurant manager will be in charge of hiring, training, and scheduling staff members to ensure that the restaurant is adequately staffed at all times.- Ensuring customer satisfaction: The restaurant manager must strive to provide excellent customer service by addressing any customer concerns or complaints in a timely and professional manner.- Monitoring inventory and ordering supplies: The restaurant manager is responsible for keeping track of inventory levels and ordering supplies as needed to ensure that the restaurant operates efficiently.- Implementing health and safety protocols: It is the restaurant manager's duty to ensure that all health and safety protocols are strictly followed to maintain a clean and safe dining environment for both customers and staff.Required Skills and Expectations:- Strong communication and interpersonal skills to effectively interact with customers and staff.- Excellent organizational abilities to manage staff, inventory, and daily operations efficiently.- Prior experience in the hotel or restaurant industry to understand the nuances of running a successful restaurant.- Ability to handle high-pressure situations and resolve conflicts calmly and efficiently.- Willingness to work flexible hours, including evenings, weekends, and holidays, to ensure the smooth functioning of the restaurant.