Quality Analyst Female Graduate Jobs in Thane

Roles and Responsibilities:Implement and ensure Call Quality Audit.Implement relevant measures to achieve desired level of Customer Satisfaction.Monitor Call Quality & Analyse training gaps required for Customer Satisfaction.Conduct timely review and prepare Monitoring Improvement planTo ensure that our call centre agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.Work on a continuous process of evaluating and identifying key behaviour that drives sale and improve customer experiences. Tracking and measuring the transaction monitoring compliance against the sampling targetOwn and contribute to the management of Complaint/Issue tracking, resolution and analysis

Job Title: Quality Analyst - Credit Analysis & Report AuditJob Summary:We are looking for a detail-oriented Quality Analyst to handle credit analysis, report auditing, and quality checks. The candidate will be responsible for reviewing credit reports and documentation, identifying discrepancies, and ensuring accuracy and compliance with process standards.Key Responsibilities:Conduct detailed credit analysis and review financial information.Audit credit reports, applications, and supporting documents for accuracy.Identify errors, discrepancies, and potential data or process gaps.Ensure reports comply with company policies and quality standards.Verify data, calculations, and documentation before final submission.Prepare audit reports and highlight quality issues for corrective action.Coordinate with relevant teams to resolve discrepancies and improve accuracy.Maintain proper records of audits, observations, and quality performance.Requirements:Graduate in any discipline; Finance/Commerce preferred.Experience in Credit Analysis, Credit Operations, Quality Audit, or Report Audit preferred.Strong analytical and numerical skills.Good knowledge of MS Excel and reporting.Excellent attention to detail and accuracy.Good written and verbal communication skills.Ability to meet deadlines and maintain confidentiality.Experience: 1-3 YearsSalary: As per experience and company standardsLocation: THANE

Roles and Responsibilities:Implement and ensure Call Quality Audit.Implement relevant measures to achieve desired level of Customer Satisfaction.Monitor Call Quality & Analyse training gaps required for Customer Satisfaction.Conduct timely review and prepare Monitoring Improvement planTo ensure that our call centre agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.Work on a continuous process of evaluating and identifying key behaviour that drives sale and improve customer experiences. Tracking and measuring the transaction monitoring compliance against the sampling targetOwn and contribute to the management of Complaint/Issue tracking, resolution and analysis

As a Quality Analyst, you will ensure that our products meet the highest standards of quality before they reach our customers. Your role is vital in maintaining the companys reputation and improving customer satisfaction.Key Responsibilities:- Conduct Quality Inspections: Regularly assess products during and after production to identify any defects and ensure they comply with standards.- Analyze Quality Data: Review data from inspections to identify trends, recurring issues, and areas for improvement in the production process.- Report Findings: Document and communicate quality issues to the production team and management, providing clear summaries and actionable insights.- Develop Quality Standards: Assist in creating and updating quality control procedures to maintain and enhance product quality.- Train Staff: Support and conduct training sessions for team members on quality standards and practices to ensure consistent understanding and compliance.- Collaborate with Teams: Work closely with production and testing teams to troubleshoot quality-related issues and implement solutions.Required Skills and Expectations:Candidates should have a minimum of 2 to 4 years of experience in quality analysis, ideally in a manufacturing setting. A basic education of 12th pass is required. Attention to detail is essential, as is the ability to analyze and interpret data. Strong communication skills are necessary to effectively report findings and collaborate with various teams. Candidates should be proactive, with problem-solving abilities to address issues as they arise. Reliability and commitment to quality are key traits were looking for in applicants.

Hiring #QualityAnalystWith minimum 1 year international BPO experience as QAPackage:CTC 4.75LPARelocation acceptable from any part of IndiaJob Location: Malad - MumbaiWhatsApp HR- IT Brisk

Monitoring callsAssess agent performanceThe improvement of overall process performanceThe improvement of call, voice, and email quality made by executivesReduction of agent attritionHighlighting areas of risk within your businessIdentifying and addressing potential customer interaction issuesIncreased customer satisfaction and improved closures

Verification of employee details over phone calls and mailsMIS preparation and updation for the number of cases processed during the dayTrack mails flowing throughout the dayMaintenance and updation of log files on daily basisChecking and preparation of templates and reports daily to be sent to clientsHelp in the backend processing (updations)

To ensure analytical data generated is adequate and accurate for purpose.To perform analysis of stability study,working standard samples.To perform the analytical method validation.To work as per GMP/GLP in the laboratory

Quality Analyst Voice 1) Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.2) Compile and analyze statistical data.3) Listen to agent calls and give feedback 4) Ensure all quality parameters are met5) Publish Quality reports on timely basis6) Draft quality assurance policies and procedures.

Salary: 25,000 28,000 (Take Home)Qualification: HSC / GraduateExperience: 6 months to 2 years as a QA in Insurance Sales ProcessJoining: Immediate Joiners Preferred