Problem Solving Fresher Jobs in Surat

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Position OverviewAn Aircraft Engineer is responsible for the inspection, maintenance, repair, and certification of aircraft to ensure airworthiness and compliance with aviation safety regulations. The role requires strong technical expertise, attention to detail, and adherence to strict safety standards, supporting both routine operations and unscheduled maintenance activities.Key ResponsibilitiesMaintenance & RepairPerform scheduled and unscheduled maintenance, servicing, and repairs on aircraft systems, engines, structures, and components.Troubleshoot mechanical, hydraulic, pneumatic, and avionics issues using diagnostic tools and technical manuals.Conduct pre-flight, transit, and post-flight inspections to ensure operational readiness.Carry out modifications, component replacements, and system upgrades as required.Safety & ComplianceEnsure all work is performed in compliance with aviation authority regulations (EASA, FAA, ICAO, DGCA, etc.).Maintain accurate documentation, technical logs, and certification of completed tasks.Participate in audits, quality inspections, and safety management systems (SMS).Follow strict safety and environmental guidelines in hangar and ramp operations.Operational SupportCoordinate with pilots, operations staff, and ground crew to resolve technical issues promptly.Support Aircraft-on-Ground (AOG) recovery and provide rapid response maintenance.Contribute to maintenance planning and scheduling to optimize aircraft availability.Liaise with manufacturers and suppliers for parts, manuals, and engineering support.Required Skills & CompetenciesIn-depth knowledge of aircraft systems (avionics, engines, hydraulics, structures)Strong troubleshooting and problem-solving abilitiesProficiency with aircraft maintenance software (AMOS, TRAX, Ramco, CAMP)Excellent technical documentation and reporting skillsHigh attention to detail and safety awarenessStrong teamwork and communication skillsFlexibility to work shifts, nights, weekends, and on-call dutyQualificationsBachelors degree in Aerospace/Aeronautical Engineering or equivalent (preferred)Valid Aircraft Maintenance Engineer (AME) License (EASA Part-66, FAA A&P, or equivalent)Specialized type-rating or experience on specific aircraft models (e.g., Airbus, Boeing)Minimum 25 years of aircraft maintenance or engineering experience (depending on role level)Certification in First Aid, Human Factors, and Safety Management Systems (advantageous)

The Baggage Handling Staff is responsible for the safe, efficient, and timely handling of passenger luggage, cargo, and mail at the airport. This includes loading, unloading, sorting, transporting, and delivering baggage between aircraft and terminal areas while maintaining strict safety and security standards. Key ResponsibilitiesLoad and unload passenger baggage, cargo, and mail from aircraft holds safely and efficiently.Operate baggage handling equipment such as belt loaders, trolleys, baggage carts, dollies, and conveyor belts.Sort and tag baggage according to flight numbers and destinations.Ensure accurate loading sequence to maintain aircraft weight balance and safety standards.Transport baggage between aircraft and terminal using tugs or baggage carts.Handle special, fragile, or priority baggage carefully as per airline guidelines.Identify, report, and assist in resolving issues related to damaged, delayed, or lost baggage.Follow all aviation security and safety protocols in accordance with airport and airline regulations.Assist in maintaining cleanliness, order, and safety in baggage handling areas.Communicate and coordinate with ramp agents, flight crews, and ground operations staff to ensure on-time aircraft departures.Adhere to company policies, Standard Operating Procedures (SOPs), and performance standards. Required Skills & CompetenciesExcellent physical strength and stamina for lifting and carrying heavy items.Strong teamwork and communication abilities.Good attention to detail and organizational skills.Time management and ability to work efficiently under pressure.Knowledge of airport ground handling and safety procedures.Ability to operate ground service equipment (GSE).Basic problem-solving and reporting skills.Awareness of security, fire safety, and emergency procedures.Flexibility to work in rotational shifts, including nights, weekends, and holidays. Educational & Professional RequirementsMinimum Qualification: 10th or 12th Pass (Higher Secondary)Diploma or Certificate in Airport Ground Handling / Aviation Operations preferredPrevious experience in baggage or ramp handling is an advantageBasic English communication skills (verbal and written) Work EnvironmentOutdoor and indoor work environment (terminal and airside areas)Exposure to noise, heat, cold, and weather conditionsRequires wearing protective uniforms and safety gearPhysically demanding role with lifting, bending, and standing for long periods