Problem Solving Fresher Jobs in Rajkot

1 System Analysis and Design: Understanding business processes and requirements to design ERP solutions that align with organizational goals.2 Customization and Configuration: Tailoring ERP systems to meet specific business needs by customizing modules, workflows, and configurations.3 Integration: Integrating ERP systems with other enterprise applications, databases, and third-party systems to ensure seamless data flow and process automation.4 Development: Writing code and scripts to develop custom features, functionalities, and reports within the ERP system.5 Testing: Conducting thorough testing, including unit testing, integration testing, and user acceptance testing, to ensure the quality and reliability of ERP solutions.6 Deployment: Planning and executing ERP system deployments, including data migration, system upgrades, and user training7 Maintenance and Support: Providing ongoing maintenance, troubleshooting, and support for ERP systems, including resolving issues, implementing patches, and optimizing performance.8 Documentation: Creating technical documentation, user guides, and training materials to support ERP system implementation and usage.9 Security: Implementing security measures to protect sensitive data within the ERP system, including user access controls, encryption, and compliance with data privacy regulations.10 Continuous Improvement: Staying updated on the latest ERP trends, technologies, and best practices to continuously improve ERP solutions and drive business value11 Collaboration: Collaborating with cross-functional teams, including business analysts, project managers, and end-users, to ensure the successful delivery of ERP projects.12 Vendor Management: Liaising with ERP vendors, consultants, and service providers to leverage their expertise and support in implementing and maintaining ERP systems13 Ensure confidentiality of company and customer information.14 IT Infrastructure Management: and managing the design, implementation, and maintenance of the company's IT infrastructure, including hardware, software, networks, servers, and telecommunications systems.15 . Ensuring that the IT infrastructure meets the organization's current and future needs in terms of capacity, performance, and security.

Graduate Apprentice Trainee Recruitment 2026Post: Graduate Apprentice Trainee (GAT)Departments: Operations / Administration / Engineering SupportVacancies: 1,270 Nos.Qualification: Any Graduate (BA, BSc, BCom, BBA, BCA, BTech, MBA, MCA or equivalent)Experience: Freshers eligibleLocation: Gujarat, Maharashtra, Goa, Kerala, Tamil Nadu, Andhra Pradesh, Odisha, West BengalSalary: 58,000/month (consolidated, incl. HRA)Increment: 25% annually (performance-based)Age Limit: Below 35 years as on 31 Dec 2026Call: 08031492569

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Job Summary:The Office Assistant cum Telecaller is responsible for handling administrative and clerical tasks in the office while managing inbound and outbound calls to clients and customers. This dual role ensures smooth office operations, effective communication, and customer satisfaction through efficient coordination and professional interaction.Key Responsibilities: Office Administration DutiesMaintain office files, records, and documents systematically (physical & digital).Handle incoming and outgoing correspondence, emails, and phone calls.Assist in preparing reports, invoices, letters, and presentations.Manage attendance registers, visitor logs, and office supplies.Support HR, accounts, and admin departments in daily operations.Coordinate meetings, appointments, and travel arrangements.Maintain inventory and oversee procurement of office materials.Handle couriers, photocopying, scanning, and documentation work.Ensure office cleanliness, organization, and smooth workflow. Telecalling & Customer Service DutiesMake outbound calls to customers or leads for promotion, follow-ups, or feedback.Handle inbound calls professionally, providing information and resolving queries.Maintain call records, customer databases, and lead tracking sheets.Follow up on inquiries, quotations, and payments when required.Explain company products or services clearly to prospective clients.Generate leads and assist the sales or marketing team in achieving targets.Handle customer complaints with patience and professionalism.Maintain daily call logs and reporting to management.Required Skills & Competencies:Excellent verbal and written communication skills.Strong interpersonal and customer-handling skills.Good telephone etiquette and a polite, confident manner.Proficient in MS Office (Word, Excel, PowerPoint, Outlook).Data entry accuracy and record management.Time management, multitasking, and organizational ability.Teamwork and adaptability in a fast-paced environment.Goal-oriented and self-motivated personality.Educational Qualification:Minimum: 10+2 or Diploma in any discipline.Preferred: Bachelors Degree in Arts, Commerce, or Business Administration.Experience:03 years of experience in telecalling, office administration, or customer service.Freshers with good communication skills are also welcome.Work Environment:Office-based role (day shift).Coordination with internal departments (Sales, Accounts, HR, etc.).Interaction with clients, vendors, and customers over phone and email.Job Type:Full-time / PermanentSalary Range:As per company policy and experience level