Patient Care Executive Job Vacancies in Delhi NCR

Department: Patient Coordination / CRMEmployment Type: Full-time6 Day WorkingWorking Timing:- 10:00 am - 7:00 pm.Key ResponsibilitiesLead Management & CommunicationContact all incoming patient leads promptly via phone and toll-free line with confident, patient-centric telecalling.Maintain detailed communication notes, patient interests, and next steps.Schedule and execute timely follow-ups for interested or pending leads.Confirm clinic appointments in advance, ensuring high standards of patient service.Outbound Calls & CRM HandlingProfessionally call and update all leads daily on Google Sheets and in Simpladents CRM and Dr Klick software.Guide patients in using the Simpladent CRM Mobile App for improved engagement and convenience.WhatsApp & Patient CommunicationSend follow-up messages, educational resources, confirmations, and reminders via WhatsApp.Sustain professional communication across every patient touchpointReporting & ReviewPrepare and share comprehensive lead summary reports (weekly and monthly), including patient visits, follow-ups, treatment status, insights, and collections.Take part in review meetings, contributing analysis and actionable insights.Ideal Candidate ProfileExceptional telecalling and verbal communication skills, with a patient-friendly and persuasive approach.Previous experience in telecalling, customer communication, or patient coordinationexperience in healthcare or dental clinics is highly valued.Proficiency in CRM software, Google Sheets, and WhatsApp Business tools.Strong follow-up abilities, attention to detail, and drive for service excellence.Riya Mishra 8370014003

Clinical Coordinator/Patient CoordinatorLocation: Gurgaon Minimum 1yr experienceSalary: 16k-25kQualificaton:GraduateJob Description Assist to Doctor in OPD Lineup Patient for Procedure, time & data. Coordinate with Patient and Doctor. Coordinate with Embryologist and clinical team. Update Reports to Patient. Maintain File of Patient (Manual+ Computer).Bsc student Married with kid

Key Responsibilities:Commitment to Customer Satisfaction Always put the customers needs first. Conducting competent and knowledgeable eye tests. Greeting customers immediately when they enter the store. Shows urgency in providing service to customers and satisfying their needs, and has a high customer's service-oriented eye test. Building a strong relationship with customers by engaging them by explaining the eye exam process. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions. Anticipating the problems before they occur and having a plan of action for them at store level.Eye Test Quality Assurance and Sales Examine eyes, using observation, and instruments, to determine visual acuity, perception, focus and coordination Responsible for converting the prospective customers into actual customers. Ensure all customers receive accurate diagnoses and appropriate recommendations. Effective communication with all retail associates to ensure seamless customer experience Inventory Management Having a basic understanding of the POS system is necessary to ensure transactions are properly and effectively processed Working very closely with various departments in the organization till the product reaches the customer Approaching customers and keeping the store neatly stacked to avoid shrinkage Security & Hygiene Ensuring the store and the inventory are neat and clean at all times Maintaining the necessary safety measures to ensure the safety of the store and customers Employees at store level, engaging in the customer experience need to be properly groomed and Diploma/Degree/Post Graduate Degree Holder in Optometry with a minimum of 03 years of relevant experience in the industry. Entrepreneurial thinking mindset: self-motivated and self-directed with an abi