Key Responsibilities:
Commitment to Customer Satisfaction
— Always put the customers€™ needs first.
— Conducting competent and knowledgeable eye tests.
— Greeting customers immediately when they enter the store. Shows urgency in providing service to customers and satisfying their needs, and has a high customer's service-oriented eye test.
— Building a strong relationship with customers by engaging them by explaining the eye exam process.
— Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.
— Anticipating the problems before they occur and having a plan of action for them at store level.
Eye Test Quality Assurance and Sales
— Examine eyes, using observation, and instruments, to determine visual acuity, perception, focus and coordination
— Responsible for converting the prospective customers into actual customers.
— Ensure all customers receive accurate diagnoses and appropriate recommendations.
— Effective communication with all retail associates to ensure seamless customer experience Inventory Management
— Having a basic understanding of the POS system is necessary to ensure transactions are properly and effectively processed
— Working very closely with various departments in the organization till the product reaches the customer
— Approaching customers and keeping the store neatly stacked to avoid shrinkage Security & Hygiene
— Ensuring the store and the inventory are neat and clean at all times
— Maintaining the necessary safety measures to ensure the safety of the store and customers
— Employees at store level, engaging in the customer experience need to be properly groomed and
— Diploma/Degree/Post Graduate Degree Holder in Optometry with a minimum of 0€“3 years of relevant experience in the industry.
— Entrepreneurial thinking mindset: self-motivated and self-directed with an abi