Passenger Service Agent Job Vacancies in Jammu

Key Responsibilities:1. Assisting passengers: Helping passengers with their inquiries, providing information about flights, handling check-in procedures, assisting with baggage check-in, and guiding passengers through security checks.2. Ensuring passenger safety: Following all security protocols and safety regulations, monitoring passenger behavior, and reporting any suspicious activities or baggage.3. Handling customer service: Resolving passenger complaints, addressing any issues or concerns, and providing excellent customer service at all times.4. Ticketing and booking: Managing ticketing processes, handling flight reservations, processing ticket changes or cancellations, and ensuring accurate ticket information.5. Coordinating with the airline staff: Collaborating with airline crew members, ground staff, and other airport personnel to ensure seamless operations and efficient service delivery.Required Skills and Expectations:1. Excellent communication skills: Ability to communicate effectively with passengers, airline staff, and other airport personnel in a clear and polite manner.2. Strong customer service skills: A commitment to providing exceptional service to passengers, handling complaints professionally, and ensuring a positive experience for travelers.3. Attention to detail: Ability to accurately handle ticketing processes, check-in procedures, and baggage handling while ensuring all information is correct.4. Knowledge of aviation industry: Understanding of airline operations, airport procedures, security protocols, and safety regulations to ensure passenger safety and compliance.5. Team player: Willingness to collaborate with other team members, work in a fast-paced environment, and contribute to a positive and supportive work culture.