Hiring Fresher - Airport Passenger Service Associate - Jammu

key responsibilities:

1. assisting passengers: helping passengers with their inquiries, providing information about flights, handling check-in procedures, assisting with baggage check-in, and guiding passengers through security checks.

2. ensuring passenger safety: following all security protocols and safety regulations, monitoring passenger behavior, and reporting any suspicious activities or baggage.

3. handling customer service: resolving passenger complaints, addressing any issues or concerns, and providing excellent customer service at all times.

4. ticketing and booking: managing ticketing processes, handling flight reservations, processing ticket changes or cancellations, and ensuring accurate ticket information.

5. coordinating with the airline staff: collaborating with airline crew members, ground staff, and other airport personnel to ensure seamless operations and efficient service delivery.

required skills and expectations:

1. excellent communication skills: ability to communicate effectively with passengers, airline staff, and other airport personnel in a clear and polite manner.

2. strong customer service skills: a commitment to providing exceptional service to passengers, handling complaints professionally, and ensuring a positive experience for travelers.

3. attention to detail: ability to accurately handle ticketing processes, check-in procedures, and baggage handling while ensuring all information is correct.

4. knowledge of aviation industry: understanding of airline operations, airport procedures, security protocols, and safety regulations to ensure passenger safety and compliance.

5. team player: willingness to collaborate with other team members, work in a fast-paced environment, and contribute to a positive and supportive work culture.

• Experience

  0 - 2 Years

• No. of Openings

  179

• Education

  12th Pass, 10th Pass, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma

• Role

  Airport Passenger Service Associate

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office