Hiring Fresher - Airport Passenger Service Associate - Jammu

Key Responsibilities:

1. Assisting passengers: Helping passengers with their inquiries, providing information about flights, handling check-in procedures, assisting with baggage check-in, and guiding passengers through security checks.

2. Ensuring passenger safety: Following all security protocols and safety regulations, monitoring passenger behavior, and reporting any suspicious activities or baggage.

3. Handling customer service: Resolving passenger complaints, addressing any issues or concerns, and providing excellent customer service at all times.

4. Ticketing and booking: Managing ticketing processes, handling flight reservations, processing ticket changes or cancellations, and ensuring accurate ticket information.

5. Coordinating with the airline staff: Collaborating with airline crew members, ground staff, and other airport personnel to ensure seamless operations and efficient service delivery.

Required Skills and Expectations:

1. Excellent communication skills: Ability to communicate effectively with passengers, airline staff, and other airport personnel in a clear and polite manner.

2. Strong customer service skills: A commitment to providing exceptional service to passengers, handling complaints professionally, and ensuring a positive experience for travelers.

3. Attention to detail: Ability to accurately handle ticketing processes, check-in procedures, and baggage handling while ensuring all information is correct.

4. Knowledge of aviation industry: Understanding of airline operations, airport procedures, security protocols, and safety regulations to ensure passenger safety and compliance.

5. Team player: Willingness to collaborate with other team members, work in a fast-paced environment, and contribute to a positive and supportive work culture.

• Experience

  0 - 2 Years

• No. of Openings

  179

• Education

  12th Pass

• Role

  Airport Passenger Service Associate

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office