Job Description:Electrical Sales Engineer- Act as the main point of contact for customers, delivering exceptional service and support- Address customer inquiries and complaints professionally and courteously, escalating issues when necessary- Stay informed about company products, services, and industry trends to provide accurate information- Utilize active listening to understand customer needs and offer effective solutions- Identify opportunities for enhancing the customer experience and make recommendations for improvements- Assist customers with product setup, troubleshooting, and resolving technical issues- Process customer orders and returns quickly and accurately- Maintain and update customer records in the company database promptly and accurately- Follow up with customers after their purchase to ensure satisfaction with their experience- Prepare reports on customer satisfaction levels and highlight areas for improvement- Train and mentor new customer service representatives on company policies and procedures- Participate in team meetings and contribute to ongoing improvement effortsJob Type: Full-time, Permanent, Freshers WelcomeSalary: 300,000 - 400,000 per yearBenefits:- Cell phone reimbursement- Health insuranceSchedule:- Day shiftAdditional Pay:- Performance bonusEducation: Bachelor's degree (preferred)Work Location: In-person