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Customer Relationship Manager ( CRM )

Kenil Management Services Pvt. Ltd.

5 - 7 yrs
3.0 Lac/Yr
Female
Ring Road Surat

Communication Skills Interpersonal Skills Leadership Skills Analytical Skills Technical Skills Professionalism Respond to Customer Concerns Respond to Complaints Establish System For Regular Communication Ask For Constructive Feedback Monitor Industry Customer Relationship Walk in

Customer relations management (CRM) positions require candidates to have various hard and soft skills for overseeing the customer experience. Proficiency in these skills can help CRM professionals to perform their duties and advance in their careers. Promote open communication. Create a work environment where employees and managers can communicate openly, easily and quickly. Ensure that your team members can contact you in person, by phone or via email during work hours to share information and concerns.Schedule regular work performance reviews. By regularly reviewing your employees' work performances, you can offer them timely feedback, help them improve their work and assist them with setting achievable career goals. You can also review your own work and take steps to enhance your performance.Encourage innovative ideas. By encouraging your team members to present creative and innovative ideas, you can develop workable strategies for improving customer relations. You can also resolve customer problems and improve the customer experience.Be confident in your interactions. If you present yourself as a confident, capable leader, the people you interact with are more likely to form a positive impression of you. They are more likely to trust you and turn to you for guidance.Present a professional appearance. Along with being confident, it is essential to dress well and appropriately to present a professional appearance at work. Being neat in appearance can increase your social appeal and improve your professional interactions.

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Manager CRM (Female)

Meghdoot Textiles Pvt. Ltd.

1 - 7 yrs
4.8 Lac/Yr
Surat

Customer Relationship MS CRM

This place is a rigorous growth opportunity for someone with leadership quality to lead a team while being a main point of communication for this brands customer with polite mannerism and good communication. You will be the face and voice of the brand, representing the organization to customers, hence the willingness to listen, solve grievances, help, serve and collaborate is important. To collaborate interdepartmentally and assisting in targets while maintain data via software, while increasing the efficiency of the department.Reporting to: GM Sales JD:1. To successfully manage customer relations by being a liaison between the company and the customer. Handling all type of customer grievances. Attending customer calls/ massages/ mails & replying them.2. She will be responsible to manage the data of customers over the multiple platforms like customized software, tally or at different Google drives.3. Will be responsible to lead the team of CREs. Leading a team & guiding them in day to day activities. Verifying the works which is done by CRM team.4. She has to look after outstanding of the debtors and has to make sure all payments come on time as per the terms decided with client.5. She will be responsible to track the various details like dispatch of goods of a respective customer as per deadline, KYC tracking, Invoice of goods, LR copy of transport for customer and agent both, etc.6. She has to look after all on time promotions of products through whats app, through call and through text.7. Coordinating with the Management. All goods should be delivered after approval of management which has to be done on time.8. Develop and monitor customer care strategies & formulate policies to solve customer issues on immediate basis.9. To come up with ideas and solution to make the department more effective and productive on a day-to-day level.