Manager CRM Graduate Experience Jobs in Raipur

ROLES:Delivering the overall business for the region.Responsible for managing the customer relationships in the region and on ground execution of the key strategy business imperatives.Plan and strategize the business targets for the whole month analysing the past performance of the team.RESPONSIBILITY:Develop Sales Strategies and set sales target for the whole team.Recruit salesforce, manage them and train them as per the company's requirements.Analyze the market trends and monitor sales performance from time to time.Ensure accurate sales forecasting and account planning on weekly or monthly basis as per company's requirements.Identify new customers and build healthy customer relationship base.Implement market campaigns.REQUIREMENTS:Must be a Graduate holding Bachelors degree in Business Administration or B.Com degree from any recognised university.Must have a qualified Masters degree from a recognized university.Have at least 20 years experience in FMCG sales management.Have worked as Sales Representative or Area Sales Manager in the past.organizations at FMCG INDUSTRY.Have a proven track record of meeting sales targets at FMCG INDUSTRY

Responsibilities:Meet development in Business & Sales through effective communication with clients.Generate good clients relation & close the dealsAnalyze market trends, customer needs, and competitor activities to adapt sales strategies.Excellent organizational skills and ability to work independently.Good knowledge of types of Loans in market.Ability to drive the sales process from plan to close.Ability to develop the business of the Company. Incentives/ Bonus will be offered to you according to your performance.

Develop and maintain strong, long lasting relationships with key clients.Act as the main point of contact for clients, addressing their needs, questions, and concerns.Understand client objectives and work closely with internal teams to develop solutions that align with their goals.Conduct regular client meetings to review progress, gather feedback, and present new opportunities.Provide guidance and support to clients on product or service utilization to maximize their value.Resolve client issues promptly by coordinating with relevant departments and ensuring client satisfaction.Identify opportunities for upselling and cross selling additional products or services.Collaborate with the sales and account management teams to onboard new clients and ensure a smooth transition.Prepare and present client performance reports, highlighting key metrics and areas for improvement.Track client interactions, document feedback, and ensure all client data is updated in CRM systems.Maintain knowledge of industry trends and best practices to enhance the client relationship experience.

CRM (Female) for Automobile dealershipFull Job DescriptionTo ensure that Post sales follow up is done as per proposed timelineTo ensure that Voice of customer is recorded and entered in the system correctlyTo assist the Customer Relationship managerTo maintain weekly reports and share internally for solution analysisTo make a report of the delight parameters recorded across customer interaction.To ensure correct contact details of the customer are maintained in the system.To do a Root cause analysis of the complaints registered with the help of other functions.To follow new processes defined from time to time.To follow up on closure of complaints until customer confirms of satisfactionQualification & Skills: Experience in a similar role in the automotive industry, preferably in a dealership environment. MBA/Graduate. Excellent communication skills, with the ability to manage and motivate a team effectively. Excellent skills in the MS Office program (Word, Excel PPT, CRM DMS) Knowledge of industry regulations, health and safety standards.

Job Summary: To manage the relationship with the customer and ensure that customer retention rate achieves 90% on Y-O-Y Basis and sales of the customer increase by 25% average

CLIENT RELATIONSHIPMANAGER:JOBDESCRIPTION Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of all the clients. Give or support the participants/clients about company products or services. Acting as a point of contact for complaints and escalating issues to the concern. Understand client queries and solve them in any manner.Key skills for Client Relation Manager Polite disposition. Ability of rigorous follow-up. The ability to communicate confidently both through speaking and writing with colleagues and clients. Ability to understand the circumstances and act accordingly. Proactive. Thorough knowledge of products/services. Always available on calls.Qualification :- Any Graduate Experienced Female English & Hindi (preferred) Education :- MBA GraduateSchedule :- Day ShiftSalary : Not Disclosed