MS CRM Job Vacancies in Raipur

We are looking for a Sales Executive to join our team at Msd Engineering to handle customer calls, provide exceptional customer support and resolve queries related to B2C Sales. The role offers an attractive in-hand salary of 10,000 - 16,000 and opportunities for growth.Key Responsibilities:Handle customer calls professionally and efficiently.Address customer queries, resolve concerns and manage complaints.Keep records of customer interactions and follow up when required.Provide customers with accurate information to help resolve their issues.Meet performance targets and work with other departments to manage complex issues.Job Requirements:The minimum qualification for this role is Graduate and 6 months - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Key Responsibilities:Manage and follow up on all client leads after order placement.Handle service from order confirmation to payment collection.Resolve client queries, complaints, and provide timely support.Maintain good client relations and collect genuine feedback.Coordinate with sales, dispatch, and accounts teams for smooth workflow.Share product details and assist clients confidently with suitable options.Requirements:Bachelors degree in Commerce, Business, Marketing, or related field.Excellent communication and client-handling skills.Polite, proactive, and responsible personality.Should reside within 30 - 45 minutes from the showroom.Prior experience in CRM, client servicing, or showroom operations preferred.Female candidates are preferred

CLIENT RELATIONSHIPMANAGER:JOBDESCRIPTION Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of all the clients. Give or support the participants/clients about company products or services. Acting as a point of contact for complaints and escalating issues to the concern. Understand client queries and solve them in any manner.Key skills for Client Relation Manager Polite disposition. Ability of rigorous follow-up. The ability to communicate confidently both through speaking and writing with colleagues and clients. Ability to understand the circumstances and act accordingly. Proactive. Thorough knowledge of products/services. Always available on calls.Qualification :- Any Graduate Experienced Female English & Hindi (preferred) Education :- MBA GraduateSchedule :- Day ShiftSalary : Not Disclosed

Job Summary: To manage the relationship with the customer and ensure that customer retention rate achieves 90% on Y-O-Y Basis and sales of the customer increase by 25% average

Objective : 1. To Generate Leads through Meetings2. To convert Leads from various Sources3. To expand client coverage Area Key Activities :1. Generate Leads from cold calling, networking & other sources.2. Daily Meeting With prospective Clients3. Follow up on the Leads Generated 4. Present & promote products to existing and prospective customers 5. Develop and maintain customer relationships Skills Required (Job Specific) : 1. Domain Experience2. Language Proficiency3. Knowledge of MS Office (Word, Excel)4. Experience with CRM software5. Comfortable in delivering presentations.6. Communication Skills7. Team Player8. Confident & Soft-Spoken9. Attractive Personality 10. Great Follow up Skills11. Skilled in negotiation and dealing with complaints12. Persistent and results-oriented13. Patient and able to handle customer rejection

Objective ; 1. To Generate Leads through Meetings2. To convert Leads from various Sources3. To expand client coverage Area Key Activities : 1. Generate Leads from cold calling, networking & other sources.2. Daily Meeting With prospective Clients3. Follow up on the Leads Generated 4. Present & promote products to existing and prospective customers 5. Develop and maintain customer relationships skill : Skilled in negotiation and dealing with complaintsPersistent and results-oriented. Patient and able to handle customer rejection