IT Support Engineer Job Vacancies in Around Chennai

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

Installation and configuration of windowsSoftware installation and troubleshootingHandling hardware issuesTroubleshooting of desktop and laptop and its supportConfiguring and troubleshooting of Microsoft outlookKnowledge in DNS and DHCP

Installation,Configuration and Troubleshooting of Windows 8, 10 Systems and Basic Network troubleshooting

Bachelor's degree in Information Technology, Computer Science, or a related field preferred.1 - 2 years of proven experience as a Technical Support Specialist or similar role.Strong knowledge of computer systems, software, and hardware.Experience with remote desktop applications and help desk software.Excellent problem-solving and communication skills in.Fluency in English, both written and verbal, is required.Ability to work independently and as part of a team.Customer-oriented mindset with the ability to handle challenging situations professionally.Technical certifications are a plus.

Work Location - Chennai (Work From Office)Only Chennai Candidates are preffered.NOTE: Please do not apply if you are looking out for Remote Work.Work Timings - 9:30am - 7:30pm (Monday To Friday)(Weekends Will Be Fixed Off)Salary Offered - Take Home - 12,000 (FIXED)Location - 12/39 Haddows Road (Nungambakkam), Apeejay Business Centre, ChennaiRoles And Responsibilities :-1) Installing Softwares.2) Interaction with clients and Resolving their Queries.3) Image Auditing and Data Validation (Labelling of Images)Skills:- Drafting Emails, Good Team Player, Good Communication.Tango Eye provides actionable insights by leveraging artificial intelligence and advanced real-time analytics.

ResponsibilitiesExperience in troubleshooting, maintaining laptops, desktops, servers, and printersExperience in supporting Windows, Mac, and Linux.Network +/ CCNA Certification or equivalent experience/knowledge.Ability to prioritize work based on daily basisMonitor and respond quickly to incoming requests related to IT issues.Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Ability to deploy, configure and support operating systems on desktop and mobilePlan and execute maintenance schedulesInventory management for hardware and software.Ability to do tool based configuration and monitoring of endpoint security, patch management, and software deployment Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.Off board of departing employees including disabling access and collection of assets.Installation, configuration & Management of Servers, WiFi routers, and Network devices.Monitoring of Servers and Network devices to ensure minimal downtime.Have a good understanding of information security and implementing standards and best practices in the tools and systems.Knowledge of the common application/web security and OWASP vulnerabilities.Knowledge of the encryption algorithms to protect sensitive information.Knowledge of PII, PCI, HIPPA, and GDPR compliance and how to implement.Understanding of security breaches of data-in-transit and data-at-rest and knowledge in implementation for both.Knowledge/Aware of finding the vulnerabilities of the third-party components/libraries used in the application and remediating vulnerabilities.

We are looking for 10 Desktop Posts in Bangalore,Hyderabad,Chennai with deep knowledge in Troubleshooting Skills and Required Educational Qualification is : B.C.A, B.Tech/B.E, M.C.A, M.Tech, Salary CTC : 18k-22k per monthThird Party Payroll. Training: 12-15 days offline/online. Note Charges apply