IT Helpdesk Coordinator Jobs

Job Title: IT Helpdesk CoordinatorDepartment: Information TechnologyReports To: IT Service Desk ManagerLocation: On-site at Navrangpura Employment Type: Full-TimeAbout UsKalp Systems has been engaged in providing cutting-edge IT solutions for the past 36 years. Our ITServices team is the heartbeat of our organization, ensuring our clients and employees have theseamless technology experience they need to succeed. We are located in Navrangpura, Gujarat.Role OverviewWe are seeking a highly organized, proactive, and customer-focused IT Helpdesk Coordinator to act asthe air traffic controller for our IT support team. In this role, you will be the first point of contact forincoming IT requests, responsible for triaging, prioritizing, and dispatching tickets to the appropriatetechnical resources. You will not necessarily be fixing the technical issues yourself unless required;rather, you will ensure that every issue is tracked, routed efficiently, and resolved within our ServiceLevel Agreements (SLAs), all while providing exceptional communication to our users.

Job Summary:We are seeking a proactive and detail-oriented IT Coordinator to support our organizations technology operations. The IT Coordinator will oversee IT-related activities, manage support requests, coordinate with vendors, and assist in the implementation of IT systems and policies. This role is vital in ensuring the smooth functioning of our hardware, software, and network systems.Key Responsibilities: Coordinate day-to-day IT operations, including hardware, software, network, and system administration. Collaborate with IT vendors and service providers to ensure timely support and maintenance. Coordinate with engineers on a daily basis for the timely call closure. Ensure that calls are closed within the SLA. Preparation of Calls reports & daily dashboard. Preparation of Vouchers for the payment of the vendor engineers.Qualifications: Bachelors degree in any field. Experience of around 0-2 years Proven experience in IT coordination, system administration, or IT support roles. Familiarity with hardware/software procurement and vendor management. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively.

Job Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :1. Act as the single point of contact for customer support and incident requests.2. Coordinate with Customers, Engineers, and Vendors via Calls and E-mails.3. Route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.4. Provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.5. Maintain accurate records of all tasks, jobs, requests, and incidents in MS Excel.6. Follow the Escalation Matrix as required, depending on the status of tasks or incidents.7. Prepare Daily, Weekly, and Monthly MIS Reports.Education & Experience :1. Academic Qualification : Any Graduate2. Experience Required : Minimum 6 months to 2 years3. Communication Skills : Proficient in English (Written & Verbal), and able to communicate in Hindi and Marathi.4. Salary Offered : upto 3Lacs/Annum5. Joining : 30 DaysImportant Note : Only experienced candidates (6 months to 2 years in Call Coordination, Service Desk, and Vendor Management) are encouraged to apply.Interested candidates are invited to share their updated CV at hr@sprvinfosys.com

Key Responsibilities:Serve as the primary contact for users seeking technical assistance via phone, email, or helpdesk system.Monitor and prioritize incoming IT support tickets.Assign and escalate tickets to appropriate support teams or personnel.Follow up on open incidents and ensure timely resolution.Maintain accurate records of issues and solutions within the helpdesk system.Prepare Daily/Weekly/Monthly/Yearly reports on support metrics and ticket statuses.Assist in creating and updating IT support documentation, FAQs, and SOPs.Coordinate with vendors and third-party service providers for issue resolution when required.Ensure end-user satisfaction by maintaining high-quality support standards.Requirements:Local Vadodara candidates are highly preferred.Bachelors degree in Information Technology, Computer Science, or related field (preferred).Proven experience in IT support/helpdesk environment.Good knowledge of Windows OS, MS Office, remote desktop tools, and ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow).Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Ability to work under pressure and handle multiple issues simultaneously.ITIL Foundation certification (preferred but not mandatory).Key Skills:Ticket Management & Helpdesk ToolsCoordination & Escalation HandlingBasic Troubleshooting (Hardware, Software, Network)Communication & Customer ServiceReporting & DocumentationTime Management

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We have SAAS playform, require onboarding officer on our platform, having good communication skills

Hiring for 1 IT Help Desk Coordinator Job in Ramapuram, Chennai, with minimum 1 Year Experience, Required Educational Qualification is : Higher Secondary with Good knowledge in Networking, Helpdesk etc.

Awareness about hardware and software backup, Knowledge of firewall and security, Basic IT knowledge, Hardware and software knowledge. implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues throughout their organizations. Troubleshoot and resolve technical problems or issues related to computer software and systems.Train or instruct users in the proper use of hardware or software.

Proficiency in Hindi and English Computer Typing Outstanding follow ups on customer complaints Handle Customer support calls & emails Handle Day to Day Task Drive daily monitoring adherence to SOP (Standard Operating Procedure) Analyzing the issues and providing the resolution to customers. Coordinating with customer and developer if any technical issues

Job descriptionRoles and Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred Candidate should have 0-1 year of experience in Customer Support Voice Process. Prior experience in Customer Service industry will be an added advantage. Should be open to work in Night shifts / Rotational Shifts. Responsible for dealing with International Clients Responsible for dealing with Clients Queries. Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough casesRole: Customer Retention - Voice / BlendedIndustry Type: IT CompanyDepartment: Customer Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Any GraduateLocation: NoidaExperience: 1-2 years Salary: upto 4,50,000 per annum

Excel/Word/Power PointLogical mind-set with ability to understand complex requirementsVery good communication in English verbal and writtenAbility to learn new software tools and tasksRequired Candidate profileExperience in basic programmingHands-on experience with IT/Engineering projectsEducation: BE or BSc. In ITContact Person Shravya / Nandesh

Post - Service Desk Engineer/ DC OPSQualification :-B.Tech CS, IT, MCA / BCASalary - 17000/- to 19000/- Per MonthLocation - Noida, Bangalore, ChennaiGender - Male & Female Can Both ApplyDuties & Responsibilities -----To give back to the society what we received from it has been the constant endeavor at HCL Technologies. We take pride in being a company with a strong social conscience, And this ideology stems out of the fact that we are closely linked to the communities we operate in.Note - Normal Charges ApplyMiss Radhika

IT SALES EXECUTIVEJob description- Proven experience as a IT Sales Executive- Inbound Outbound Calling to prospects/customers.- Thorough understanding of marketing and negotiating techniques.- Fast learner and passion for technical sales.- Proficiency in English and Hindi- Self-motivated with a results-driven approach.Qualification and experience:- B tech, M tech, BCA, MCA Knowledge or Experience in IT sales is must.- Minimum one year of experience.- Inbound and Outbound Calling to prospects/customers- Aggressive Candidates may apply- Fresher can also apply- Proficiency in English and Hindi language is must.Salary: As per Industry StandardsJob location: Delhi / Gurgaon (on site job)Preference: Experienced/ fresherIndustry type : IT servicesEmployment type: Full type and permanentRole: BD IT Sales

Our selected candidate must : Resolve system malfunctions, and provide technical information. Installation & configuration. Provide technical help. It is a Full Time job in Noida for 1 - 2 years of experience in job category.

Diagnose and troubleshoot server-level issues efficiently and effectivelyPerform performance tuning, capacity planning, incident response, and monitoring systems to proactively identify potential issuesDeploy, Automate, Support, and Troubleshoot servicesSimplify, optimize and automate CI/CD processes to further our goal of rapidly improving developer productivity and confidence.Build, operate and support AWS Cloud environmentsWrite, update and enhance technical documentationsProvide periodic reports regarding maintenance and upgrade activities to our clients.Implement and improve monitoring and alerting.Keep up to date on modern technologies and trends and advocate for their inclusion within products when it makes sense

We are looking to hire an IT engineer to manage our companys computer systems. As an IT engineer, you will be responsible for designing hardware configurations, installing software, managing network systems, and training staff on correct operating procedures. The Responsibilities are as follows-Meeting with the IT manager to discuss system needs.Designing and installing computer hardware configurations.Installing software and networking systems.Troubleshooting network and software issues.Installing high-level software security systems.Training staff on newly installed

IT Service Desk ExecutiveJob DescriptionThe IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone.Duties and Responsibilities:To provide support for users in the operation of a range of hardware including printers, scanners and other external peripherals.To assist all our users with any logged IT related incident when called upon.To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.To accurately record, update and document requests using the IT service desk system.Logging the Tickets in the ticketing tool and pass to the Engineer and follow up with resolve the ticket and to be closed.Shift Timing will be 1pm to 10pm.Job Types: Full-time, Permanent

IT Recruitment in US Process.freshers:Position: US Trainee Recruiters (1 Year service Bond)Experience: FreshersWorkdays: 5 days (Mon - Fri)Shift Timing: 6:30 pm to 4:00 amCompensation: Fixed Salary (Rs. 21,450 Per Month) Incentive + Free meal + Free Breakfast + Medical Insurance, Pick and Drop facility, and Many moreWho can apply: Bachelors from Technical background (IT, Tech, Computer Application, Computer Science, Computer Engineering, EXTC)Required Skills in Candidates: Candidates with good written and verbal English communication. Knowledge of IT. Willingness to learn.Job Description: Source candidates using traditional and creative sourcing methods, including but not limited to referrals, networking, internal database searches, online searches, Internet postings, and user/technical groups. Screen and build a pipeline of candidates and provide a constant source of candidates for current and upcoming requirements. Establish strong relationships with consultants/contractors. Must be able to meet aggressive deadlines and targets; handle multiple high-priority requirements workload at any given time. Should be able to deal with the clients from submission till closer.